Consumer Cellular

I closed my account in april. I canceled autopay. It's sept, I am still getting billed. I have called the rude customer service. They want me to set up a code. I told the the a account is closed. I have no codes. My lg in never worked.

They are charging me for a month I didn't use. Refuse to give a itemized bill.

Sent me emails after I blocked them. I tried to give another rude rep. The account number on he email. The guy hung up n me,

I am a heart patient I can't hav stress like this.

I don't want a code or account with them! I want my account closed, nothing owed

At approximately 3:30 PM on Thursday, September 7th, 2023, I called Consumer Cellular customer service for help with returning a cell phone I had purchased from them. The customer service woman I spoke with was extremely condscending and rude. She repeatedly interrupted me when I tried to ask questions and explain my concerns about the return of the phone. It was clear that she had no regard at all when it came to showing respect for a Consumer Cellular customer. My Consumer Cellular account number is: [protected].

Regards,

Philip A. Normandin

I've seen the latest Consumer Cellular commercial, & it's extremely condescending. "Smart enough now?" it asks. Of course, one can't email the company to register one's displeasure with the condescending nature of the latest [censored]ic commercial, but I did call & got hung up on. Bottom line is I'd never use the company as it assumes that everyone is stupid if one doesn't use them for cellular service, & several of my friends (mostly seniors) absolutely agree. And AARP partners with them, so I'd never use AARP either - EVER. Stop treating us as if we were stupid - it's not a good look.

On August 23, 2023, my phone number was ported from Consumer Cellular to Locuscomm.com without my permission. My cellphone was not stolen. CC gave my number away to a hacker. I contacted CC immediately but they have done nothing. I was told they didn't know where my number was. I went into an ATT store and they tracked my number down within about 5 minutes and called the company where it was ported to, Locuscomm.net. Locus told me and the ATT rep that I just needed to get CC to put in a return request and it would be done immediately. They gave me 2 email addresses to send the request to. I waited 2 days. CC did nothing. I called back Locus and they said they would release it immediately if CC made a conference call with me on the line. They won't do that. CC now says they are performing a fraud investigation and will get back with me. It has now been 6 days and they tell me the same thing every day. We are working on it. There is no reason they can't work on the fraud and still return my number to me. The hacker has now used my number to get thousands of dollars on my credit cards using 2-step authentication with my number. I don't have the number to prove who I am and get texts or phone calls. I asked if they would just port back my number so the hacker couldn't use it but they didn't do that. I am self employed and really need my number. All of this could have been avoided if CC had acted responsibly.

I have been trying to get a MotoG play activated since last Friday. 3 C/C techs have verified that the phone is defective and cannot be activated. After 2 trips to Target over the weekend and a conference call with a supervisor (not a rep) I was assured by that supervisor she would get back to me within 24 hours. It is now Weds. afternoon and no response of any kind. I have talked to at least 4 people at C/C and not one has offered to help correct the situation. I am 79 years old and needed that phone as I am disabled and have health issues. I live alone and must have a phone. I had to purchase one from Target while I was there. Can't someone please help me? Gary Merrill [protected] I am even willing to have the $138 I paid for the phone credited to my monthly phone bill.

So today August 20th I checked my account and saw that Consumer cellular had taken almost $600 out of my account without my approval or even letting me know it would happen. I called them to see if they would give me the money back and let me make a payment plan with them…I do owe them the money and I planned on paying it out monthly as I live paycheck to paycheck. So bottom line is I had about $700 in my account to last for the next couple of weeks and out of that was to come rent and car payment t among other expenses which as you can see isn’t much for a family to live on. So I asked them to void transaction and work with me and they said no…so they left my family and I with about $150…and that is supposed to pay $500 rent and $200 car payment? I told them that they were being inhumane and that they should care more about humans well being than the cost of a phone and even offered fo give them their phone back. I will admit the last minute or so of the conversation went a little south and they hung up on me. The people working in the customer service department amd I talked with 3 of them were all very rude.. I would really appreciate some help in this matter and getting my money back asap.

Thank you

Alicia Hudson

[protected]

My name is Mary Boster. My name was added to my sister :Dorothy Mckinley's account without my knowledge or consent. I am not responsible for her bills! I want my name REMOVED from her account.

Dorothy Mckinley Account #[protected]. I tried to get my name removed, But they wouldn't let me.

Thank You for your time!

boster. [protected]@yahoo.com [protected]

I have been a customer of Consumer Cellular for 3 years. In the past 6 months my service has been very bad. I can make out going phone calls, but the party on the other end can never hear me. I have to either walk into the street in front of my home and walk about a block away for them to partially hear me. Then the other party says I sound like I'm "under water". This service has gotten progressively worse. I cannot even call the phone company! My family has two phones with Consumer Cellular and both phones have the same problem. My phone is less than 2 years old. The second phone is 7 months old.

Please help resolve, thank you.

Consumer Cellular are billing me $15.88 for one week of service 7-21 to 7-29-23. However, an email was sent to me stating the service was discontinued on

8-5-23. I switched to Metro by T-Mobile on 7/29/23 and received the transfer pin from Consumer Cellular. My entire bill for the month is only $34.33. The $15.88 is not prorated for 7 seven days, they are trying to charge me for 7-21 to 8-5-23.

If I was credited $6.21 for 7-29 to 8-5-23, then how can they charge me $15.88 for 7-21 to 7-28. The math is not adding up correctly.

Quincile Pullido

[protected]@yahoo.com

[protected]

This information was emailed to Consumer Cellular CEO John Marick on 6/29/2023. As of 8/7/2023, no response has been received by his office, or any other Consumer Cellular staff.

We recently completed a trip to Vancouver, BC, Canada beginning June 17, 2023 and ending June 28, 2023. Wanting to ensure we had service in Canada, and the calls we were to make would be properly rated, I called your customer service department as instructed on your website.

In early June, I called your JD Powers recognized customer service to request international access for the upcoming trip starting June 17th. At that time, I was told to call back about 2 days prior to travel, not 2 weeks. The Consumer Cellular web site states: "To confirm your international roaming options, contact Customer Support at [protected]. We recommend doing so at least two weeks before leaving the U.S." The representative told me to call back, 2 days prior to our departure, despite being made aware of the obvious contradiction.

On Thursday, June 15th I once again called customer service and spoke with Randall. He was surprised that I waited this close to my departure to call to arrange international service. I explained to him what had been told to me previously. He committed to complete the forms for both lines on my account and have service set up for Saturday, our first full day in Canada.

Upon landing in Vancouver, BC on Saturday, I turned my phone off then back on and I had service.

Unfortunately, the other phone on my account did not have service. Randall was supposed to have submitted 2 forms to get both lines setup for international service. Apparently, another service or process failure had occurred. At this point, I had spent nearly two hours on various phone calls to Consumer Cellular and was let down at every turn.

Later that day, I called Consumer Cellular only to learn your office was closed. I was frustrated. I called early Sunday and spoke with Myra. She said she couldn’t help because the activity had to be completed prior to leaving the US. I persisted and asked if she would just go ahead and try. She said she would, but it could take up to 64 hours to activate. When I mentioned it had only taken 48 hours for one of our lines last weekend, she said it was completed as a special request to get that change order processed.

But she did submit the change order, and within 5 minutes the second number was active in Vancouver.

So, it appears Myra’s information was incorrect, and Randall didn't do his job.

The irony, while I was on hold, the message came on stating that JD Powers had awarded Consumer Cellular best in customer service knowledge for non-contract carriers. I was laughing as both of your reps were misinformed and the service, I received was inconsistent with your brand and brand promise.

Consumer Cellular should consider changing the process to notify a customer prior to leaving the country, that the proper forms have been submitted and completed. I trusted your company and it failed. Since there is no current way to test international calling prior to leaving, how would I know that my request was processed?

The website and your customer service staff have very different information regarding this process.

I am certain AARP, JD Powers, Reader’s Choice, and Forbes would agree.

Date of incident 7/29/23 - needed to make a payment arrangement due to financial difficulties. Since CC is geared towards senior citizens, you would think there would be a grace period. I was told service could be interrupted at any time. I pay for mines and my mother cell phone. This is our only means of communicating with family and friends. Sometimes things happen. I believe CC just like all cellular services is a rip off. I was told they can cut us off and also raise the plan cost too. There is no cellular service to switch to because they all do the same thing; take advantage of hard working people and they don't give a darn whether you are a senior or a young person. What is the harm in giving people a grace period of five days or even three days? I hate them all and as far as I"m concerned CC can kick rocks.

When we changed from ATT to CC (June-July 2023) our phones worked fine for about a week and a half. Everything was just like our service with ATT. We live in a spot with very poor service where we have to use WiFi calling and this was discussed before we switched. I was told it would be no problem and WiFi calling would be as usual. I believe it was July 5th or later, both me and my husband noticed that we were dropping calls and people were not able to get in touch with us. This happened on the same day with both of our phones. I noticed that WiFi calling was turned off on both of our phones. I attempted to turn it back on on both of our phones and we both got the same message. "Couldn't set up Wifi calling. Try again later in Settings". I took my phone to work (various offices all over the state) and it would not connect to WiFi calling on any WiFi system. MULTIPLE calls to CC and numerous troubleshooting sessions resulted in nothing. Was initially told that a tower for ATT was down near me and was given no timeline as to when the repairs would be made. I find that interesting, because I checked ATT website, entered my address and was told that service was normal in my area. CC finally opened up a ticket and I was told that I would receive a call within 24 hours-nothing. Called twice more, same guarantee-nothing.

James A. Gordon, [protected] Wright Street, The Dalles, OR 97058.

On Oct 3, 2022 I purchased a home tele base which I was told had a 1 year warranty. When received, it had broken parts laying in the bottom of the box. I called Consumer Tele and they replaced it. The antenna was loose but it seemed to work okay even though there were usually no bars and up to 3 bars showing. I started having trouble about a month ago when after talking for 10 minutes or so, it would cut out so the person on the other end could not hear. I could always hear them. After several attempts to diagnose the problem, Consumer Telephone agent said on July 10, 2023, the 1 year warranty was on the original broken phone and only 6 months on the replacement. She said I had to keep making the payments on the phone base but would have to purchase a new one also. I think the replacement phone was defective but I did not make any extended calls to cause the outage. Right now I cannot make a call lasting more than 10 minutes and I feel Consumer Cellular has been unfair in not fixing or replacing the defective home base.

I was told by a Customer Service Rep that I was able to purchase a 2023 G5G phone that just came out this July for $199.00. When I received the phone it was a "2022" G5G phone, not what I ordered or was promised. I have called several times to have the correct phone sent to me with no results. Spoke with Nickie who said would return my call after researching the problem. I never did receive a call back from Nickie. I called again and spoke with Edwin, who was rude and I asked to speak to his supervisor Tanish (sp) who was also going to call me back the next day but never did. Apparently the $199.00 promotion ended July 5, and I called after that date. The fact is that one of your Customer Service Reps told me that I could still purchase the 2023 G5G for $199.00. I have been billed $223.44 which includes standard shipping plus sales tax. All I am asking for, is to send me the phone I ordered (2023 G5G) so I can return the 2022 phone I did not order. You state that the goal for Consumer Cellular is to make sure the customer is always 100% satisfied, with "EXCEPTIONAL" service. Not returning phone calls to a customer, and addressing the problem, does not live up to that statement.

I got an advertisement in the mail from Consumer Cellular about their lower cellular service pricing. In the advertisement it states "Available at Walmart". I went to Walmart to buy one of their service plans. The cashier in the electronic department told me that all they do is sell the phones that I had to go online. I went home and contact Consumer Cellular and bought a plan and installed the esim card in my iPhone 14 that I had with at&t. I transferred over to Consumer cellular with the at&t transfer pin and installed the esim card in my phone. The Phone stopped working. I couldn't call, text or use data. I took my phone to Walmart's electronic department to see if they could help me. I was thinking if I could use one of Walmart's phone I could solve the problem with Consumer Cellular. The cashier said they had no phones for me to use that I had to get a friend to help me. I'm 71 years old and most of my friends were in New York, Richmond and Rocky Mount. The young cashier asked me "So, what am I suppose to do?" I told him to get me a manager. When the manager finally arrived she also had the same respond and the look of not caring. I asked her, "This is not the way you do customer service for a customer who spends hundred of dollars at your establishment.” I also told her that Starbucks let me use their phone when I needed to call their customer service. Her response was that Walmart doesn't allow outside calling. I had to go to Starbucks and use their WiFi to chat with Consumer Cellular. The phone was locked at the fault of AT&T not following through with the transfer. However it took Consumer Cellular, AT&T and myself 2 hours to find that out. My complaint is: If a store like Walmart is going to sell electronics it would be customer friendly if the salespersons knew how to work the product.

I purchase a Consumer Cellular cellphone for about a$100.00 and I call the company to have the Boostmoblie account number and transfer the number to the Consumer Cellar number or give me a number.

Consumer Cellar refuses to transfer my service and to me that the account number and the trainer number is wrong.

My Boostmoblie cellphone is "hack' and i needed a new cellphone; I gave them my landline number and they say it went to voicemail. Nothing is wrong with that landline number to verify me.

Consumer Cellar has caused me to buy a cellphone that will not serve. I felt like they don't want to help to get another phone. I am out of pocket

I have had a phone with you for years and have recommended you to several people but this upgrade you sent to me has totally messed up my phone and can't even use it. I have talked to at least 3 of your people to no avail. I am so disappointed and will never recommend you again. I got this phone because I am a senior citizen and not electronic smart. There is no place that I can take it to get it straightened out and my family who pretty smart can't figure it out either. I think the new sim card had too much in it and over loaded my phone and you should have known that when you sent it out as you have the info of what size of phone I have on your records. Now I have to go to Best Buy and buy a new phone. Rose Vance Platte City Mo

on April 4th 2023 i needed a second phone for health reasons and called consumer cellular bought an i phone 8 for $469.73 from them with insurance set up the account paid with a credit card in full so i would own the phone out right.

the number one thing i wanted to be sure there was no contract.

now on june 21 2023 i wanted to get a different provider the new provider sent me a sim card and my phone is lock so i called consumer cellular and asked why is my phone locked and asked them to unlock my phone they wouldn't also explaining we agreed there was no contract they told me that it was there policy when buying a phone from them i must keep my plan for 180 days i ask them to show me where i agreed to that they couldn't show me nothing. where i agreed to that policy my account is and always paid on time and up to date.never late

Me and my partner were loyal customers of Consumer Cellular for two whole years. We had two phones that we used for everything from calling our family to browsing the internet. However, we recently found out that our phones were not compatible with 5G, which is a requirement for Consumer Cellular. So, we decided to purchase two new factory-unlocked 5G phones that were listed as compatible with their service.

To our surprise, my phone did not work with their service even though it was supposed to be compatible. We contacted technical support and even spoke to a manager, but they could not fix the glitch. Frustrated, we decided to switch to another company. My wife's phone transferred without any issues, but when I tried to switch mine, I was told that my factory-unlocked phone was locked to Consumer Cellular's service.

The customer service representative gave us the run-around with illogical responses, such as a non-iPhone would be locked to their service for 30 days, unless it was purchased through them. But my new factory-unlocked 5G-compatible phone was with them for almost 60 days and my wife's new factory-unlocked 5G-compatible phone was with them for less than 30 days. So why was mine locked to their service and hers wasn't?

Now, I'm without a phone for 1-3 days, even though the process has been "escalated". As a disabled person with children and grandchildren, this is totally unacceptable. And to top it off, they want us to come back? I don't think so!

Overall, our experience with Consumer Cellular has been disappointing. We were loyal customers for two years, but when we needed their help, they couldn't provide us with a solution. Their customer service was unhelpful and their policies were confusing. We would not recommend Consumer Cellular to anyone looking for a reliable phone service.