Closets by Design review: $3,250 for unusable closet

I paid Closets by Design $3,250 for a custom closet system in August 2025. As of today (April 2026), my closet is still incomplete and unusable.

Here’s what happened:

Missing shelves were never delivered
Closet rods were cut too short and cannot be used
Incorrect hardware was installed (twice)
Multiple components arrived damaged
Installers broke furniture in my home
A full redesign was ordered—and also delivered incorrectly
Final install attempt was canceled after the installer confirmed everything was still wrong

Despite months of communication and multiple chances to fix this, the company has failed to complete the project or offer a resolution.

I have:
✔ Paid in full (50% required before booking and 50% required prior to installation)
✔ Taken time off work twice
✔ Waited nearly 5 months

I demanded a full refund via certified mail; no response. I have filed complaints with the BBB and NYS Attorney General, and am warning the Rochester community via social media.

If you’re considering using this company—proceed with caution.

View 0 more photos