Cache Creek Casino Resort

The dealer mis dealt I confront him and just wanted him to explain why we didn’t get paid or what just happened and he called the floor guy who was rude and did not listen had no care in world about what I said I tryd to cash out and the following happen that’s in this video they lied made me sign paper that I can’t com back for year but real paper said life just to get me out and I was ban the sane thing happen on 8/4/23 and I was approached did the same way made scene and kicked out again I was searched unlawful detained like a criminal for no reason and I was there a week or two prior to this accident

On 6/26/23-6/27 I was playing slot as well as multiple days before this and not one time was I approached for a drink, asked how I was doin or even noticed as a regular that spends 5000 a day and not one dsmn time could I get the offer of being comped. Today I spent 8000 dollars and not one jackpot. Which I recorded. The machines are rigged a certain way here ND they are made to lose and not pay out making them un random. One machine hit and didn't pay out jack pot and that's what made do the complaint 41000 dollar jackpot and the screen blacked out. Why I said? They had no answer. and I'm sure I won't get a reply but I'd like to have my jackpot. Or be reimbursed for the lack of winning . One slot 3 hours 3000 dollars . Nothing. [censored]

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I spend a lot of $ at your casino. Often, when someone leaves a pay slip in a machine and has left the area, they are printed upside down so normally I will just put it in my purse. Last night when my pay ticket jammed in a quarter machine, the attendant paid me in cash. I then played other machines and when I was near the same machine I had been playing, there was a pay slip sticking out, so I put it in my purse. A few hours later, two attendants approached me saying I was paid twice on the same machine and demanded I pay them the cash which I did not have, so I offered my credit card which they would not accept and after much argument, they agreed to a cash advance on my credit card & walked me over to the very crowded cashier line. I was humiliated, slandered and threatened bc rather than pulling me aside to discuss the situation, they berated me and treated me like a common criminal at the machine I was sitting at which was surrounded by countless people. I should post this online should sue you as well. Barbara Pascone

Hello. I am a long time patron at Cache Creek Casino Resort, ruby card holder. I was publicly harassed by one of CCCR's security supervisor and this individual was reprimanded with suspension after my complaint on this site. While security services has improved over the past decade, it still has more improvement to work on. My wife is a jade card holder, highest level at CCCR My wife and I spent a huge amount of $ to fatten up Cache Creek and a recent incident there didn't justify for the level of patronage anywhere near it should be.

I feel the only way way to get CCCR's attention is through this legitimate complaint board. My issue with with the security supervisor handling my case. I would furnish more information when contacted by CCCR's rep.

CCCR used to be a good place to play and one where you feel you have a chance. Not anymore, like the rest out there. Thank you.

The front desk staff is very Very unprofessional. Useless, Helpless . Definitely I'm not referring this cache creek casino to all my family's and friends. I'm very disappointed because they can't even help me out for one time courtesy. It is very funny because it's Sunday and the lady at the front desk cannot do anything even I know everyone is going back home due for going back to work. Anyway this place is not good at all very disappointed 😔

My name is shunon hill I have been a club member for 15 years or more with in the last month or so there was a incident were one of your customers had an movement on the casino floor, poop !
I happened to be in that same area by the bar closest the the stage and had unknowingly stepped in the man's poop. There was employess of your that had come over to clean up the poop yet they never told anyone that we were walk in it poop. I smelt it but was not sure were it was coming from I went to the food Cort tracking poop that was all over my shoes with me and none of your staff who was aware of this never said a word to me or even tried to warn me about this poop.I play some more games keeper smelling that rotten smell not thinking for one moment that it could be posable that I'm tracking human fecises all over your casino still none of the staff informing me either. I proseded the get in my car and go home track human fecises all over my car now then home I walk in my house and that smell agin finally check my shoes and they have fecises human all over I never thought that it would even be possible that would happen and staff not even have the decency to inform me or help me get it of my shoes who dose that dieseses come from human fecises now it all over my car floor and in my home.i called your people and they directed me to your head of security he said he would check into it and also said he was sending some paper to fill out so the casino could pay for the clean up on my car and home.That never happened it has been a month and nothing from you all.I believe that the health department should be informed of your failure to respond properly in the clean and sanitizing of all the fecises in your casino I also believe I should be compensated for my clean up and my troubles do to this disgusting situation. Your casino is lacking in alot of areas public health should never be a consurne for people in any place of bissness I feel that you don't care one bit about anyone's safety in your casino just the money you can get from them. I my self am a bussness owner and know the laws do you. Not sure what I should do next so I'm going to give one week to here back about compensation for the clean of both my car and my house as well as my troubles do to the fecises from you casino before I call someone who dose care health department then my lawyer. I hope you understand my frustration and discust and side with me so we can be done with this all to gether quickly. Have a good day.

April 12 around 12pm we were asked to leave the property. Security was unreasonably rude to us because we didn't have our service dog with us because our dog was sleeping in the car. It is embarrassing enough for us to live with disabilities, and for security at cache creek to keep reminding us through their offensively rude questions is harassment. We asked for permission the night before if it was okay to have a service animal with us and they told us it wasn't a problem. But once the shift changed I guess the day shift security don't feel that service animals are honored on their shift.
The loses that we occurred due to them asking us to leave costed us thousands of dollars. Prior to them kicking us out we already lost 7000 cash and booked and also paid for 400 dollars worth of spa appointments that we were not credited back for. There was a Jaguar raffle at 4pm which we don't know if our names were ever called.
Personally I feel like not only were we mistreated by security, they shouldn't be allowed to make decisions costing customers money they have no rights to.
Security job is to protect the business and customers.

Hi. I would like to see if anyone else have had been harassed by the head of security at Cache Creek. His name is Mathew K. He's been bulling many others and last night (5/25/2011) He tried to intimidate me as I was getting on the bus to go home at 4 am.

The incident last nighttook place right in front of the bus and it is related to another one three months ago chose to overstay and not take the scheduled bus at 5 pm. So I went inside Cache Club to ask if there are any other buses running that I catch to go back to the Bay Area. All of a sudden, he (Mathew) pointed at me and hollered. Then he was like, I am going to ban you, blah blah blah. I tried to explain to him but he continuously interrupted me and was very rude. After checking ID and all those, I thought he was satisfied showing off power. Yeah, then he tried call the taxi for me to get back to San Jose (so that I can get banned for life) but that's not what I was asking. I was merely asking for the bus schedule! I didn't argue but he just didn't listen. I kept telling him that everything is fine and that I had made prior arrangement by paying extra for the 4 am bus. I just want to know about other buses' schedule. Finally, I thought all things squared away, after I gave him the number of the bus operator to confirm that I have a ride back to SJ at 4 am. But that wasn't the end b/c a lot more has happened since. Every single he sees me, he had a look of disdain.

So last night as I was getting on the bus, I turned around and saw him inside Cache Creek. Just b/c I did that, he went after me. He thought I gave him a dirty look or something but I was just looking around for the host of the bus I was getting on. He told another security who knew me well to go after me and check my ID. That security was polite and I could tell he was uncomfortable when I asked me for my ID. Then Mathew came out and that's when we went at it for 15 minutes. My question for him was, why are you ID'ing me again? His answer was, I just want to check and make sure you were the one that missed the bus 3 months ago and that you are ok. What a ### b/c he has seen me there two, three times a week all these times. He was like, get on the bus now or I'll arrest you. What gives?

I am a regular player at Cache Creek since 1999, having contributed 6 figure to CC since. I am very well known with many table dealers, floor sups, custodians, cage cashiers, etc...b/c I am a big tipper. I have done nothing but lost my money and helped make CC the casino it is today. I have no criminal record, nothing and this asinine night shift security head has been harassing me. He's got it personal now.

If anyone has similar problem with him, contact me. I am planning on seeing Randy Takemoto, the general manger there in early June. Something needs to be changed b/c I have seen him done this to many others and they are all intimidated. I guess most people lost their money and just don't want anymore trouble but this guy needs to be known of his abusive power, rude attitude, short temper. Security's job is not to be rude and abusive, but to keep the place safe for the public - first and foremost. Yes, they can put away unruly people and those people who are trouble makers. I have done nothing but good for Cache Creek and he's been after me. He's the bald-head security head in suit walking with a walkie talkie sometimes. Just an absolute turd and people like that do not belong to a place to Cache Creek. He is there b/c tens of thousands of us who lost money and made Cache Creek grow. All my twelve years going to Cache Creek, Reno, Vegas, AC, Biloxi, all over, I have never ever had a problem with any security issue. This ### has been by far the worst bully.