Consumer beware!
I went to Aspen Dental looking for an extra set of upper dentures. The main reason why I went there. The dentist told me that on my lower teeth I would need 2 teeth pulled. All of a sudden they were just doing work on my lower teeth. I did not mind the Dental Hygienist doing her job, however she could not do the complete procedure & recommended I go to a Periodontist. I went to the Periodontist who then told me I do not need those teeth extracted that he can perform gum surgery on it. What upsets me the most I applied for the CareCredit and was approved, BUT Aspen Dental submitted charges to the CareCredit for services that were not rendered. For instance the extractions. They also knew of my appointment & at the request of the Periodontist asked for the xrays to be sent to him so I would not have to be xrayed again. Aspen Dental had never sent those xrays to the Periodontist, so needless to say I had to get more xrays done on the teeth they were going to extract.
1. They charge CareCredit in advance for work before it is done. In other words they charge for services not rendered.
a) pay for an electric toothbrush by just giving it to you as part of the visit & not asking if you would like to purchase the item. $125.00 for that. I have an electric toothbrush I am very happy with. So this company sells a bunch of goods without consent of the patient (me).
b) An extraction $229.00.
c) Incomplete work from the Dental Hygenist because she told she couldn't do the deep cleaning because of my gum infection & recommended the Periodontist. Hygenist charges were $376.00 which should be less because she could not complete & suggested I see a periodontist.
2. They didn't send the xrays to the periodontists, therefore made me have to go for more unnecessary treatment.
3. Kept me in a dental chair for over an hour without acknowledgment.
I was not happy with the way I was treated as a human being. Aspen Dental seemed more corporate instead of a dental health facility. It seems to me it is a money making scam to charge for services before the services were even done.
I am working on to get credit from Aspen to the CareCredit for only services rendered & not to pay for the toothbrush that I did not ask for, especially I have an electric toothbrush that I am happy with.
They are very misleading. BUYER BEWARE! CONSUMER BEWARE!
Thank you,
Rita.
Most discussed complaints
Class action lawsuit against aspen dentalRecent comments about Aspen Dental company
Surprise billing, fraud in billing, taking advantage of the elderly
Nuvia Dental Implant Center
9 reviews
Castle Dental
33 reviews
Southern Dental
1 review
Sierra Smiles Dentistry
1 review
Parmar Dental
1 review
rude rude rude. attitude . arrogant. now trying to get copies of my xrays that were suppose to be free with free consultation, they billed my insurance 500. cannot get copies of xrays. calles 6 times. sent one xray. hung up on 3 times left 2 messages. horrible customer service. should be under investigation. bad dentist and xray tech.
I made appointment and was told they take my insurance. They went through the entire x-ray process before coming in to tell me that actually they don't take it.
I'm sure the point was thinking I would just go ahead with it. Now I'll have to get a whole another set of X-rays somewhere else. Not acceptable.
Apparently it's true, EVERYONE has periodontal disease and needs a deep cleaning. I had hoped that after all these years of terrible reviews they would have changed their procedures. They have not, I was REFUSED for a cleaning unless I paid $1000 for deep cleaning, and the price started at $1,500 in miraculously dropped to around 500 out of pocket. My insurance pays for one cleaning a year but not here it doesn't.
BEWARE. I will not contribute to a business with these practices.
I would amend this if it allowed, as they were professional and kind enough to share X-rays with another location, who was able to see me right away.
I have had my Dentures less than a year and already they have broke and had teeth fall out. Paid a lot of money and have a 9 year warranty and can't get past the first year. I have wore dentures for 25 years and have never had this much trouble
Suck! they nessed up appointment last weel i rescheduled in person hour before appointment they call and ask if i can come 30 minutes early so i showed up before ny appointment and no ine was there lights off door locked! will never go bavk they suck
I am not satisfied with the service at Aspen Dental. I went twice to have my partials adjusted . My mouth is very sore and gums are swollen. I can not go out in public with this look and pain.
I have been waiting on a refund for 77 dollars since May of 2023. The office mgr Kimber keeps telling me she is turning in tickets for my refund but still nothing. Please guide me to someone who can help with this issue. I’m at my wits end with this issue. It may sound like just 77 dollars to you guys but it is a lot to me. I want my money ASAP.
I tried for THREE DAYS to get my dental records transferred over, but no one answered the phone (who could help). They provided no help whatsoever and didn't seem to care. Especially Stefan, a manager who was very rude.
I had to pay for dental services upfront, my insurance company paid Aspen Dental so they were suppose to send me a refund which they refuse to do, all I get is the run around. The work was provided on 6/29/23, the insurance paid 7/19/23 in the amount of 467.60 on claim number [protected].