Latest Reviews and Complaints
Artist.IO induce purchasing by error and should be sued but this practice
I have indicate my client to subscribe for a month to get an after effects template, because in home pricing of website shows all plans but month. I just sent the link to my client. and they signed up using credit card. In Brazil we just saw the credit card purchases in a specific date. so 13 days after, my client called me very angry because Artist.io...
Replied
music education website rip off
Cancelled my yearly renewal, before the renew date and strangely it was never cancelled. I got charged 240.00. When I asked for refund. That offered a $25 and a gift card. WHAT?
Then Drina in customer service stated that they send an email to alert you of the charge. When i stated that i never received that email? She said it was a miscommunication on my part and they don't send an email.
DO NOT SIGN UP FOR THIS COURSE! They will continue to charge you without authorization...
The complaint has been investigated and resolved to the customer's satisfaction.
ArtistWorks Reviews and Complaints
How do online music students rate ArtistWorks?
ArtistWorks’s earns a 3.0-star rating from 1 reviews and 1 complaints, showing that the majority of online music students are somewhat satisfied with learning experience.
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ArtistWorks complaints: history and resolution overview
Out of all reported cases, 1 complaints (100%) have been marked as resolved, while 0 complaints (0%) remain unresolved. The most recent resolved complaint, music education website rip off, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. Reviewing complaint history and resolution outcomes may help users better understand the company’s track record and make more informed decisions.
Recent comments about ArtistWorks company
music education website rip off
Simply Piano
17 reviews
Yousician
6 reviews
Andy James Guitar Academy
1 review
Same here. It is shameful that they charge for services never offered. Check on BBB. They are rated F.
I'm having the same issue. While I understand that auto renewal was noted in the initial subscription, I didn't recall the exact date and expected at least an email notice up the upcoming renewal. Instead one morning last week I awoke to a note from Paypal that my account had been hit for $240. I have been unable to use the last 6 months of my original subscription so of course I had not logged in during the renewal period either. Still, I'm just getting a lot of happy "we'll fix this" stuff and have submitted exception forms, but no resolution. Absent some form of notice about the upcoming renewal, this policy is just a big "gotcha". I would never do business like that, and I will never do business with them again. I feel like emailing my instructor and letting him know who he is associating with.
MCBrinitzer, I regret that your issue was handled poorly. We can do better than this and despite me finding this unhappy post years after you wrote it, I don’t want you to have this opinion of our company and our remarkable artists. You are right that our memberships automatically renew and while we do send notifications and emails to customers about it, we should’ve handled your concern better. Please contact me through Support@artistworks.com and we will reinstate your membership for free. I hope to see you online again with us soon. Patricia Butler, CEO ArtistWorks.com