Argos

I was unable to collect my eBay collection over the past few days due to significant traffic issues, caused by temporary traffic lights.

I managed to get in the store this morning, just to be rudely told I can’t have it, even though it still there! I paid for it, it’s my property, and also the seller goes not accept returns. Abingdon said it’s their policy to return regardless of situation. I’m disgusted.

I tried to make an online order with Argos for the last 7 days but the page online was telling me to change my password which I did. I was prompted to summit 2 letters 1 number and 6 characters which I did I pressed change they sent me an email to verify the change they said it was ready to use I still cannot get into my shopping account the page keeps on saying oops there is a problem but will not say the problem please can you help.?

MCN0CV128383507

I bought this laptop on 26th October 2022. The laptop had issues and will not turn on. I went to Argos to return as faulty and they said I should send it in for repairs on 9th February 2023 and just got a one line from Argos saying receipt for repair (see attached). I did not receive any contact details for the repair team with my returned laptop and my charger was not returned. I had to purchase another charger. The windows could not be activated and it says "windows reported that the hardware of your device has changed: error code: 0xC004F211". I had no one to call and did not know what to do. Out of frustration, I did not bother using the laptop until yesterday, 29th January 2024, a friend advised me to contact ASUS directly to request for the product key which I did. I asked for the product key but the Advisor asked me to send it in for repairs which I did however, this was rejected today, 30th January 2024 because it was out of warranty and I was asked to pay £45.

I contacted your colleague Gabriel who refused to give surname at about 12:25 on 30th January 2024. I explained that my laptop windows was working ok up until ASUS fixed it in February 2023 and the fault developed.

He asked why it took me a year to get in touch. I explained that there was no contact detail when my lap top was returned and I could not call ASUS to ask why my windows was not activated and I did not use the laptop again until I was advised by friend to contact ASUS. I said the issue of why it took too long for me to make contact when it was not working should not apply in my case s as it would have still had taken too long if I contact ASUS in October 2023 and ASUS would have fixed it.

He maintained that anyone could have deleted the product key or windows and tried to reinstall this and asked why did I not to this. I found this very condescending as there is an assumption that I have knowledge of how to fix laptop and maybe I am daft. I could not even bring myself to tell him that I was Autistic before he mocks me further. With my condition, I get very anxious when things do not work and there is no clear help in place.

I asked to speak to a Supervisor, he kept me on hold and came back to say there was none available. Should there not always be a supervisor on duty? I told him I wanted to make a complaint. He advised me to go online and make a complaint. He now proceeded to say that their is 60 day period where I have to contact ASUS if I had problem with repairs. I asked again how I would have known this if the details were not provided with my returned laptop and I purchased the laptop from Argos. He now accused me of giving him conflicting information saying that I told him that I did not use the laptop. Please listen to the recording. I made it clear that the windows had an error and I did not know who to ask for help and I did not use this laptop and continued to use my work laptop until a friend advised me.

I told him to end the call so that I can give feedback but the line was open until it finally cut about 5min later. Was this done on purpose?

I called again at 13:51 and spoke to another Advisor who gave conflicting advice and said I cannot talk to a supervisor as there is none and the line is purely for technical support.

Like I said, if the windows worked after ASUS fixed my laptop in February 2023, I will be a satisfied customer.

1. The laptop was returned to me with an issue. I could not activate the windows 10 which it came with. It was activated prior to sending it in for fixing.

2. There was no contact details provided with my returned laptop which would have helped me make an informed decision by disclosing I have 60 days to contact ASUS. The warranty should be extended for 1 year for this particular issue caused by ASUS as it did not exist initially or you just give me the product key. As advised by Microsoft this can be obtained from the retailer which is ASUS in my case and I will be on my merry way.

3. The laptop should come with windows 10 and I should not be made to pay £45 to have access to my windows 10 when the fault was from ASUS.

4.I should be provided with a charger as my charger was not returned to me with the laptop in February 2023 and I had to purchase another charger. See attached.

I ordered and received my order on Tuesday 26th September.
Unfortunately the deliver driver was in a very large van with the name Argos on the side of the van.
Upon reversing into the driveway the vehicle was drivan over the curb onto my garden lawn leaving a much needed repair.
Order Number [protected]
Please contact me to agree payment to repair this a.s.a.p.
Regards, David Hynds.
My mobile number is [protected].

my issue is straightforward, I purchased an electric bike from argos in late august 2023 (order no-[protected])

the other day an attempt was made to steal my bike they failed to do so, but stole the handlebar bracket that connects to the stem, i now cannot use the bike.

all i am asking argos for is the contact details of the manufacturer of the bike so that i can buy the part needed, but keep getting the runaround.

i have even tried [protected]@pier-sales.com, even they are of no help

thank you

i need my bike because of mobility problems

purchased these two items this year plus took out Argos replacement care on both items.Unfortunately both items no longer function correctly. Surely these items will still be under manufacturers guarantee. I have had both items replaced and still have had to purchase Replacement Care for them. Is this Legal as i thought manufacturers guarantee would be for 12 Months.

this means i have paid £23.96 within 12 Months for what!

I have purchased more than enough with Argos over the past yearsto have had shares in the Company.

I’m writing a review about the delivery service we received from Argos drivers and also how their complaints department handled our complaint. Two drivers from Argos came to deliver a mattress. They started taking it upstairs with their shoes on. We noticed this and asked them to take their shoes off whilst going up the stairs as it had been raining and muddy outside. They refused and started quoting their health and safety rules. We asked them again stating that it’s inappropriate with their wet shoes etc. At this point, they immediately dropped the mattress in the middle of the stairs, stormed down the stairs waving their hands up in the air, gesticulating all sorts and muttering words loud and under their noses, saying that they’ll leave it as it is etc etc. They left the mattress in a dangerous position and it could have easily rolled down the stairs and put us in real physical danger. I got onto Argos to complain about the fact that the drivers were rude and left the mattress in a physical unsafe area. I asked for a copy of my complaint. They sent it to me and it only had about 10% of what I told them, badly written and looked as if they didn’t care. I ended up rewriting the complaint. Got another message from someone else within Argos who started giving me a lecture on health and safety rules and did not address my complaint. I wrote another response telling them that if they didn’t provide me with a satisfactory response, they should tell me their complaints procedure. They then wrote back saying that this was the highest level I’ve got to, they were sorry for the drivers, however there isn’t anything else they can do and they cannot disclose what they are going to do about it blah blah blah and I should seek third party help if I’m not happy with things.

Very bad service from Argos from both drivers and their complaints department.

Dear Sir

COMPLAINT

I placed an order for a home delivery with Argos on Monday 3rd July for delivery on Saturday 8th July. The order number is ..

Order number

[protected]

The delivery time was between 7.30 am and 21.00. I arranged to wait in all day as there was no specific time or even am or pm.

However at 12.11 on Saturday (the delivery date) I received a text message from Argos, stating, "your order is due for delivery today this may not arrive, if it doesn't arrive it will be out for delivery on Monday 10th July."

This is an absolute disgrace, you are treating people with total disrespect by doing this, the implication is my time is not important and that I have hours free to wait in for a delivery which when the text message was sent , you were fully aware that the delivery would not be made otherwise whoever it was that sent the message would not have done so when there was still, supposedly 9 hours left to make said delivery. If the delivery was not to be made , honesty and curtesy would & should be the right and best option to make, by saying the delivery would not be made, and then I would not have had to wait in for the rest of the day. NOW I have to wait in on Monday, do you think that people who place orders, your should be valued customers do not work and have time to sit and wait for deliveries that you have no intention of making?

I am disgusted in this day and age that you can treat your customers so shabbily.

Also attempting to make this complaint I e mailed via your website only to have it rejected as not in use. Another eyebrow raising feeling of disgust that Argos can not be bothered to keep things up to date.

Rosemary Anderson

This morning 29/06/23 at 8am in Harrogate at forest moor mini roundabout , one of your delivery drivers pulled out on me resulting in me having to do an emergency stop , resulting in me hurting my neck. I used my horn , followed him up forest road , where he acted like a complete idiot , breaking then indicating left causing me to stop again he laughed moved on then did it again indicating right then moving off thinking it was funny, he did it twice more, it was anything but funny. It was very dangerous

Bought a mobile phone on 28/06/2023 and came home with it and opened the box and weighed the phone and its way too heavy for my hand. So went to the store to exchange it for a more expensive, and they refuse for an exchange.

Their argument is that the box was opened and is therefore not re-saleable.

I WOUND'T RECOMMENDING ANYONE BUY FROM ARGOS, ALTERNATIVE STORES SUCH AS CURRYS TREAT CUSTOMERS WAY BETTER.

Dear Sir/Madam,

My names are Belmond Tanue. Please see purchase receipt below.

Please this an official complaint. I purchased a computer on 12 Jun 23 as a present for my family, however the computer did not meet the need of my family. I took the laptop today 19 Jun 23 for exchange but the store manager would not listen to me, rather threatens me with the security personnel. The laptop is currently in the store( Colchester branch). My family wanted an office computer, however I mistakenly purchased chromebook. My interest is to exchange the laptop rather than refund. I have been a loyal Argos customer for many years and have never returned or defaulted payment. Please could I kindly ask that this issue should be resolve as soon as possible as my family need a laptop to study and work?

Acer 314 14in Pentium 4GB 128GB Chromebook Bundle - Silver

200/1571

Payment Method(s)

Payment Type: Cash

Amount: -£100.00

Payment Type: Card

Amount: -£169.99

Card / Iss No.: **** **** **** 7549

Credit: 6m Buy Now Pay Later 10060

Your assistance is greatly appreciate in advance.

Kind regards,

Belmondo

Email:[protected]@yahoo.co.uk

Date of complaint as concerns customer service at Perry Barr shop on the 15 th of May.

Having processed my warranty claim for my Spear and Jackson lawnmower which was purchased under order number Ft 136591 on the 1st of April 2021 through Core service support, I was advised that my claim was totally valid and entitled thus to a refund or a replacement mower from any store. As the above was the most convenient I attended there.

Before doing so I went on line and established that there was no direct replacement available so I contacted your company (please do not ask which particular department as I do not remember) It took me some 30 minutes of listening to the menu and making a selection only to be cut off as lines were busy or ending up with the wrong selection for my query which was as no direct replacement was available what were my options?

I eventually was able to speak to agent called Sikesco initially he said that I should refer the matter to Spear and Jackson. I respectfully advised him that it was through Core that I had received confirmation of my claim being valid. He then confirmed as there was no direct replacement I could exchange it for another make and pay any balance that might be applicable. I stated that as it was not my fault that the mower had failed and I did not see why I should pay the difference. He then agreed that he was able to offer a waiver difference of up to £30.00. The difference was in fact only £25.00. He stated that the store would be able to apply the waiver themselves.

When I stated this when I was in the store the manager (Jerome) quite abruptly said he could not care what had been said to me and refused to honour the difference. as you can imagine I was not very pleased with his stance/attitude and suggested he rang the person I had spoken to himself. He did not and passed the problem to a staff member. She tried ringing but was constantly on hold. As some 45 minutes or more had now passed I agreed to pay the difference under protest with the proviso I would be contacting yourselves to resolve the matter. I found the manager to be completely offhand and thus was very displeased with his customer service whilst keeping my composure in hand.

Yours

Adrian Ames

Saturday 22nd April 11:40 Urmston Manchester Reg EA71 OTU parked up, close to a mini roundabout junction on a railway bridge overpass - oncoming drivers blind to the fact that vehicles are trying to pass your driver's long wheel base van on the wrong side of the road...when confronted by other road users as well as myself - couldn't care less.

Until I got my camera out to record, then quickly set about driving off...

Registration PJ20 TYD van driving in incorrect lane at Staines Crooked Billet junction on 06/04/2023 at approximately 1600hrs. At the last moment the driver cut across into the lane I was in causing me to emergency brake to avoid collision. Driver then accelerated hard and went from lane to lane on the dual carriageway overtaking on inside lane etc. Not safe.

I ordered a washing machine on 2/2/23 and was told delivery in 7 days. Then informed delivery only on the 3/3/23.I took a day off work on the 3/3/23 to be at home for delivery. At 9am on the 3rd I got an email saying due to a problem with the system my order was cancelled and I would not GET my machine. I am very upset re this and feel Iam due some compensation for your not good service and bad customer service. Yours Sincerely .M.H.

good morning, I purchased a design a friend horse for my granddaughter for her birthday nearly a year ago, and I'm afraid the horses reins have started to spllt into 3 pieces even the part that goes over the horses head. When I have asked my Grand Daughters friends some have said it has happen to there horses reins.

My Granddaugher loves her horse, and has lots of other items in the range, I was wondering if I could get a replacement. She would be thrilled if she could.

I await your responce with a positive outcome.

Regards Mrs Gregory

Argos Online UK

10 January 2023·Authorisation

- £20.00

________________________________________

Paid with

(NAT WEST BANK PLC x-3018)£20.00

Send to

Jamie Stacy

12 Cawthorne Grove

SHEFFIELD

South Yorkshirey

S80ND

United Kingdom

Transaction ID

7BR769538J6925835

Seller information

Argos Online UK

Invoice ID

[protected]

Purchase details

Argos Online Order

£20.00

________________________________________

Total£20.00

Good Morning Team,

We purchased a NEW television from you on the 10th of December which we received on the 17th. When connected we found that the screen had a large white patch across the screen. My partner called customer services and they kindly arrange to swap the television out. Thank you.

We waited for the replacement television and when received we noticed that the box appeared to have been resealed.

On opening the box and unpacking the television we noticed that one of the brackets which holds the base stand was already screwed in.

We proceeded to plug the television in and noticed that there were dark patches in the corners and an obvious line from one side of the screen to the other.

My partner called customer services and was shocked to be told that when a television is swapped out it is swapped with one that is reconditioned? Since when would you purchase a brand-new television that arrived faulty to be told this? We purchased new and in faith believed that we would receive new.

We were offered another swap which is not what we want (Another reconditioned unit). My partner decided to request a refund.

There was no offer to try to sort the issue out and the call assistant was quite rude which is something we would not expect, and to further add we have had to now waste time, now 3 occasions waiting for a television to be collected.

We have used Argos on many occasions and am suprised at the lack of support on.

We would be happy if there was something that could be done in way of compensation to ensure our future custom.

Pleased find attached images.

Thank you,

Linda

1 of your drivers on 7.5 ton vehical LK66 YYE was diving rearly bad on the A38 the sutton bypass he was right up the rears of cars pussing them then at a set of lights tryed to get round a car forcing him to brake heavy & nearly cutting the front of his car off then again up the back off a car he was driving like he was in a car he should not have that licence being a pro driver my self driving HGV'S for over 20+ years he was obviously in a hurry