Ancestry

I sent in a DNA sample and received the results. DNA does not have anything to do with my heritage except that it matches my paternal naming convention. The 23 chromosomes I received from my mother should contain 11 or 12 from grandfather (100% Swedish) and 11 or 12 from grandmother (English, German, Shawnee (native American). The paternal DNA would contain (black Irish, English, and other). The first thing the do is to try and sell you the idea of spending more money (do more tests, join some sort of family tree comparisons, etc) This is a complete lie and I do not condone any of the testing they are using to perpetuate a con.

I signed up for a special $99 "deal" for a six-month subscription to Ancestry.com which I paid at the time I signed up. I recently noticed that they've been billing me $19.99 monthly...! Their "Customer Service" consists only of a disorganized string of FAQs, there is no chat or email capability. I'm hoping that their phone support (Ancestry Support [protected]; Monday - Friday: 9:00 am - 11:00 pm Eastern; Saturday - Sunday: 9:00 am - 11:00 pm Eastern) will prove helpful, but as it is currently closed, I have no way to tell. I will call them first thing in the morning tomorrow to report this THEFT, and try and force them to reimburse me for the DOUBLE PAYMENT. What a blatant rip-off!
I'm in the process of copying all of the images and documents associated with my family tree, and then will be cancelling my subscription. I just hope my cancellation is honored - and that these monthly charges stop. Errr! So irritating.

My wallet got stolen with my debit card in it and someone who must know me and my info use it and purchased a account I wasn't aware of this and I already talked to my bank they told me to contact u guys and get my money back because it wasn't my doing my account was charged a couple days later after my wallet got stolen after I only used it on September 1st for my rent that's all and u can contact me at [protected]@gnail.com sincerely Megan escobar -gross

I have been unable to connect to Ancestry.com for the past week. I am in the area that was affected by Hurricane Harvey. My AT&T land line and internet service went down for about 4 days. Since it came back, I am unable to connect. The message I get is ERR_CONNECTION_TIMED_OUT. I have tried all of the suggestions sent to me by the customer service representative with no success. We have two computers using the same wi-fi network and neither of these computers will connect. Is there a solution to this problem?

I renewed my 6 month subscription in June 2017. I have subscribed for years. The website still shows me as a "guest" without access to my files. I have called 4 times and will hold for as long as 22 minutes, but no one ever answers the damn phone.

Order Number [protected]
U.S. Discovery Membership $99.00
Tax $0.00
Total $99.00
Billing Address
9 Isabel Circle
Montpelier Vermont 05602
United States of America

I signed in for a 14 day free trial but before the time was even up, I was charged a huge fee of 131.00 on my debit card, meanwhile, it was supposed to be only 28 a month if I kept it. I have requested a refund and still not received my refund even the they said I would be refunded and gave me a confirmation number. I am quite dissatisfied with the service

Ancestry.com sent my results to someone other than myself and now refuses to provide them to me. They say the only way I can view them is to contact that person and ask them their sign in information. Giving it to me would be a violation of their rights. What about violating my rights by giving my DNA to someone else? They claim I asked them to do that but I can assure you I DID NOT!

I paid my money and did an Ancestry.com DNA test. The results were 74% Great Britain, 12 % Ireland and 14% other. My mother was full blood Choctaw American Indian and my father had some American Indian blood. The only way for these results is if I were adopted. I'm not, as I have my birth certificate. So, do they just take your money and make it up or is it a scam.

My name is Maria Volante and you have deducted money from my card without any notice or email, I would like a refund . you deducted 563.67 aed (145 usd) [protected]) on 27th July 2017 . They must give prior warning as it emptied my debit card. I would like to cancel the membership and have a full refund please. They said 14 day free trial but in fact not pre warning email or contact.

I will be monitoring this situation and if i dont get a reply will most surely give my reviews on other media.

with thanks

I canceled my subscription online in June. Then, the following month they billed me again. I tried to call to get them to fix the problem, but I got an automated menu of options that wasn't helpful and then I was disconnected by the automated system. I could find no way to email them about the problem on their website.

I want to have the money refunded that was charged after I had canceled online.

I purchased the World Explorer pack and when i went to go checkout it said an error had occurred. The subscription was not showing up on my ancestry profile and when i checked my bank account the transaction went through. I called ancestry about 10 times and they said that they couldn't cancel it because it was not in their system. I went forward to file a dispute with my bank and they haven't even responded to my bank. It's a shame because I was looking forward to this subscription but now i can't even use it.

Been a member 10 years for lack of an alternative, and for the last few years at highest level. But they have

1) Never fixed relationship calculation errors that I have alerted them to multiple times. Are not fixing foundational issues chasing bells & whistles.

2) Their servers seem to crash regularly, making parts of tips or trees unavailable. I suspect they have oversold relative to capacity.

3) Charge your payment method without authorization. Make it difficult to avoid auto renewal by not taking checks or prepaid cards. And say they remove payment method but do not if making a one time authorization. I have had this happen several times, & I gather I am not alone.

4) They don't moderate trolls, so one basically has to shut off contact internally from everyone. To avoid those outraged by trees that contradict their info. Or those having done little or no work on their own tree who believe they are entitled to full access of your years of research. PS. This after I stated clearly in my profile that I am happy to answer specific questions but don't share my tree.

5) Early adopter on DNA test, but underwhelmed re level of detail. Feels like it doesn't go very far back either.

6) Long waits for customer service which ineffectual & no real follow-up .

I set up a trial account to like around and look at some old family records. Cancelled, or so I though, immediately, only to find a month later I had a 45 dollar charge on my card for the service... that I had cancelled. I later went back and cancelled, this time for good, and discovered along the way that they possessed no refund policy and that their cancellation process is intentionally misleading.

Ancestry.com goes to great lengths advertising their abilities to find out what your roots are, in particular the latest tv commercials where an individual starts by say "all my life I thought I was — , but when I took the ancestry dna test I found out I am italian serbian this and this there are at least 4 of these kinds of commercials on tv which deceive the public by actually lying as the test results are not that specific so ancestry.com is actually making false and deceptive claims and lying to consumers
After waiting 2 months and paying over $100 I finally got notice via email my dna test results were ready I raced home from work to find nothing but an evasive test result with a pie showing I am 81% western european which encompasses belgium france germany switerland lichtenstein on and on and a small percentage of this and that the test results are so wide spread
I am so irritated that I fell for this lark this is nothing but a money making scheme
I want a refund as this company ancestry.com is deceptive in making false claims

Patricia berrisch
[protected]@gmail.com
[protected]

I had an Ancestry.com account I cancelled Aug 2015 over the phone. I could not understand why Ancestry was still billing me. It was something every month I told myself for the last 22 months to find out why. I just spoke to them because I could see my account however as a guest. The answer was I was paying for an account with a different email that I requested for a free trial in June 2015 which I never did. When the person helped me log in I told him that is 1 family tree of mine however I had 4 family trees and I have never been on that account. Instead of helping to resolve the issue he told me I had 2 more days of the billing cycle to use the account. I told him this is a SCAM and I will be reporting it. He was from overseas no doubt reading from a script. Lesson learned if you see something being charged to your account notify immediately if you have cancelled it. Seeing the number of complaints regarding Ancestry at this point it feels like a SCAM

As a family project, my children and I purchased DNA test kits from Ancestry.com. I am fortunate enough to know my genealogy and detailed records recording where my family is from; however, I went along with the testing so we could create a family tree and research possible relatives using the company's app. When the test results were returned, it showed my children were all related, but I was not. Having carried them all during pregnancy and birthing all three, I am confident we are related. We all had a good laugh at my results and knew they were clearly wrong. I contacted Ancestry.com to tell them about the error, but instead of offering to do a new test, the representative on the phone argued with me and told me the results were correct and the lab never makes an error. When I asked how it was possible for my children not to be related, she indicated we were not doing something correctly in the system. The customer service is terrible and It seems like this whole thing is a scam; simply a way to rip people off. There are no checks on accuracy within the lab, so I am not sure any of the results are trustworthy.

I entered my CC information for a trial subscription to Ancestry.com

I did not use the service but one day. I did "Attempt" to cancel my subscription, however, the cancellation process via the website takes you through three different prompts before it actually cancels. Needless to say, I thought I was cancelling only to find my account is currently attampting to be charged. Being that funds are not in the bank, I will be charged an overdraft fee.

I called Ancestry customer service only to be on hold for literally 47 minutes! which is outrageous. Ancestry refused to refund my money, although it is the day my subscription has begun (Or trial has ended) and the service was not, is not and will not be used. I think it is shameful that a company of this magnitude has such horrendous policies and customer service!

Over the past year I had similar situations with Go Daddy AND Audible.com and they both promptly refunded money into my account even though it was a couple of days past the trial period. Not Ancestry. Ancestry should follow or at least try to emulate these companies instead of practices that try to scrape as much piddly change as they can from customers.

[protected]@gmail.com

Hello I have found it extremely difficult to cancel my subscription with you. I am unemployed and although I used your service to find out a few details I have not used your site or service e for over 6 weeks and was under the impression that i was not going to be charged.
please credit my account t to the sum of 28.71 as I have not asked for further subscription and have tried to cancel but find your site very user unfriendly. I am unhappy with this service as Igot nowhete beyond what I already knew. .Ps i cannot afford to be in the red as I get further charges.
thank you.

Suzie Lindesay

I cancelled, out at least believed I had cancelled my subscription at least 3 months ago. Found out today that I have been getting charged $19.99 every single month. And of course since I didn't write down a cancellation number or keep an email, I'm now out at least $60. When I called in and waited for around a half hour to talk to someone. I'm told that they will cancel my subscription, but can't refund me my money. I told the customer service guy that he could even look up the last time I logged in and that's the date that I thought I had cancelled my subscription. But he wouldn't even do that! This is complete and total crap. How is it OK to basically steal money from people? And not even want to try to make it right with the people your company stole the money from? As soon as I submit this, I shall be filling a complaint with the BBB also. Hopefully other people read this and do not get scammed the same as I did!

In june 16 2016, I paid $106 for 6 month account. My credit card was charged on june 16 2016 as well. What I didn't realize is that on december 16 2016,
My credit card would again be charged for another 6 month term.
I read some of the tac but not all.
On december 18 2016, I realized I had been charged for another 6 months.
I did not authorize that charge. I submitted a cancellation notification on december 27 2016.
According to the result of that cancellation, I would receive a $.0.00 refund.
I had already reviewed the terms and conditions and cancellation section,
And it clearly said,
"you may cancel a free trial at any time during the free trial period and incur no charge. For all initial purchases of subscriptions longer than one month, you may cancel during the first 30 days (Calculated from the date of purchase plus any free trial period, if applicable) and receive a full refund. If the cancellation occurs after the first 30 days, you will not be eligible for a refund. "
What ancestry.com phone number is the best one to use to talk to someone and get this resolved and to get my refund asap?