Ancestry

you have deleted al the proven on my ancestors on 1/12/22 to make space for new information. you have also added new names to my tree and i don't known who these people are. the program is less customer friendly per usual. in the future i will only use you site for only data and keep my accurate file at WIKI TREE.

ANNE JELSON

I called Ancestry on January 10, 2022 around 6:30 pm, eventually talked with a rep named Anna. I had re-enrolled (on Jan. 10th after 6 pm) from years ago approximately 2003 was my last enrollment. I logged into the account and didn't see my past information. The system was requiring me to start from the beginning which I didn't want to do. My past history went back to the 1800's and I had hundreds of names in the system.

I called Ancestry and got Anna. I explained my situation in hopes that she could help me and would be able to retrieve my past history. Upon talking with her, it was obvious that she doesn't listen well. I explained myself several times and she kept over talking me. She put me on hold to do something and when she came back couldn't give me an answer. I told her that I want a refund, she told me to key in my parents names and grandparents name. She still wasn't able to retrieve any information, I told her that I want a refund. She told me that they don't give refunds, I said, "Why not, I haven't used your services." She puts me on hold again and comes back with a courtesy refund. I had to repeat myself to Anna several times and kept getting cut off.

My MAJOR COMPLAINT is this young lady, Anna's attitude. She didn't listen and kept cutting me off. I finally had to tell her that she doesn't listen and she over talks people. She was extremely unprofessional and the service that I received was AWFUL, AWFUL, AWFUL. I am not a person who complains but for the service that I received, I had to make a complaint.

Ancestry need to train and monitor the reps better than what they are. Anna is not representing Ancestry in a professional way. I am highly dissatisfied and disappointed. My name is Melissa Hill, email is [protected]@aol.com

I signed up for the All Access subscription because Ancestry.com had a great sale going on. It was a splurge. I really wanted to read the announcements and obituaries on Newspapers.com for relatives that died in the past 50-75 years. The header for the subscription says that the All Access account includes as one of its features, the use of Newspapers.com. After signing up and paying, I went to look up a 1963 obituary listed as being in Newspapers.com, only to be told I would need to purchase an additional subscription for Publisher Extra. Should have read the fine print, but why not just put it out there in the subscription description that Newspapers.com is offered in a limited format? The All Access subscription only allows access to "Historical Newspapers", that is, records preceding 1922. One would assume that in reading that Newspapers.com was included in the subscription that it was indeed included, not just a part of it. So, if you are searching the internet for any problems with this subscription prior to paying for it, please be forewarned that the site uses deceptive advertising. Also, there is no email address to file questions. You have to phone, text, or do a live chat (nobody answered the live chat).

They will not let you remove a credit card they are holding even if you owe nothing or have no repeating charges. They only option is to give them a new card.

Although the site has a Cancel Membership link, it seems that NO ONE is reacting to information entered in that area. Although the site lists a text option for cancelling membership, it is worthless in that each interfacing by text results in additional, different information be entered. I cancelled by the site form PRIOR TO the end date of my membership yet since Ancestry screwed up, it wasn't recorded so when I finally was able to cancel through the automated telephone method, THE ADDITIONAL CHARGES FOR A YEAR OF MEMBERSHIP WERE NOT REFUNDED. Avoid this site at your own hazard.

Ancestry is a fraudulent company... I sighed up to a 14 day free trial... Cancelled the next day... Was still billed for the month... Called them and had to argue with the cs rep for over an hour... He said they would credit my cc for the amount charged... Never happened... Filed a complaint with the ftc... It has been over a month and they still refuse to give my money back... They should be charged with fraud...

Ancestry.com in violation of the California Consumer Privacy Act. They deliberately take you to broken links and require you to create an account. It still will not allow me to delete Personal information off the site after numerous attempts to the company. This is illegal. The law does not require me to provide any personal info or create an account.

On Monday, July 12th I " chatted" online with an Ancestry customer service rep named Minos. I explained that when I try to access ancestry member trees under the hints section, there are now only three trees listed. this is true with every single page on my family tree. There are sometimes less, but never more. I explained that there were certain people I had been research ing who had twelve to fifteen trees, and now only had three. I provided names.
Minos did not understand, or was unable to help. When I asked who I should contact the next morning to resolve this, he kept repeating the same thing. When I asked for the name of his supervisor, he said no!This is unacceptable!

I was given a subscription for 6 months of ancestry for mother's day 2021. I have yet be able to use it because of all the flaws in the system. I have emailed and talked to customer service about these problems and they have done nothing to correct the issues. This a a big disappointed and cost my daughter 99 dollars for nothing. This has made me so stressed that I do not know if I will get back on their service. Explained in detail to this company so many times. Why don't they listen? My hope is that no one else goes through this.

I've had it with Ancestry. I joined in 2019, it was a mess then and is a worse mess today. Disaster! Legacy Tree advertised on their site because Ancestry got their advertising monies. I spent over $2, 350, with Legacy for 20 hours and they got both of my great grandparents wrong. Then they wanted $3, 000 for 20 more hours. Ancestry is deceitful and told me they weren't with them. Now 23andMe is advertising and saying they are with Legacy Tree and now they are saying they aren't. The message system is a mess1
Ancestry is adding layers which makes things more confusing. After waiting for 55 minutes, I'm lucky to talk to a nasty rep and forget about talking to corporate. I hate this whole system. It's corrupt and a SCAM! There's more to [censored] about, but I am sick of it all. It's all a SCAM!

Feb 16 2021
Ancestry charged two subscriptions to my mastercard (one of which is pending)
I was trying to open one account on free 14 day TRIAL BASIS
Despite cancelling subscription on both, to start over from zero, they still charged me

I called Ancestry and they claim they cannot see my credit card number
Yet on my mastercard I absolutely see the two charges
I asked to speak to a supervisor and they said it was impossible

Where i'm from taking something that does not belong to you is theft!
Allowing "members" to attach other people's hard-earned research without any type of communication should be a violation of every rule ancestry has in place. After all it's not fb!
There is no justification for having nearly 26, 000 unverified "family" members in one of tree, managed by a single person that has four trees going. This "kdc10" managing that massive tree has not even tried to confirm any of those connections and that tree does not have anyone inside of six generations of the primary person with any surname in my tree. Yet this degenerate latched on to my original tree.
This "kdc10" person won't communicate with me constructively or try to identify the connection between the adopted arena g lombard cassidy and anybody in family! Absolutely ridiculous that one person amongst those +25k with a common last name, is one of 36 children born to a couple that does not share her surname!? And there is no spouse or children included?! Wtf

So with more than 25, 900 people in the tree aptly named "arenadna&adoptivefamilytree" contains only one mention of a common surname and zero common info.

Ancestry always "updating" but still can't tell you an exact country in a region.
The results change drastically, one day you're German the next you're Italian. Which is it? If you can't give people accurate results, the first or second time, don't waste our time & money! We didn't buy to guess we spent money to know. "Your DNA doesn't change, but our science does"
Proceeds to change completely
Ancestry basically tells us the results aren't accurate each time.

There is an Ancestry member with whom I have no DNA match. This man has downloaded all of our family photos with pretense that they are his family members.I have contacted this man before asking him to remove them.Then he made his tree private.He has again made it public and has also downloaded a photo of my deceased Mother which has upset me very much.I want action taken against this member and am giving you the link to his account.

https://www.ancestry.com/account/profile/03f9472a-0006-0000-0000-000000000000?compareToTestId=CE095170-62E7-4485-80E6-D32D375CA8B2

On 7/17/20 I apparently opened an an account for $149.00 [protected]. I wanted to reactivate my old acct. It appears that on 05/11/20 I opened another acct. In my effort to straighten my problem out. I have been billed $39.99 a month. I have had an acct. Since 2005 as alicelyons50. It has years worth of work with trees named hover, borker, lyons, alice's multi family. There are also other people's trees that connect. Fredericks. The bill I paid $149 for has a user name of asbl48 but it takes me to my alicelyons50 acct. I believe I used [protected]@yahoo for both accounts but I may have used [protected]@aol.com. Somehow I messed up but I only need 1 acct. The one I have all my work in alicelyons50. Please help!

To Whom it may concern: (Ancestry)
June 25, 2015 I ordered FTM 2014, order number [protected]. I could not download it, and asked for a refund or the disk itself. They never sent me one, nor gave me my refund. I had several heart attacks and strokes and was in hospital and rehab for long time. I sent several emails to no avail. I even cancelled my Ancestry subscription that I was paying for monthly due to their lack of integrity.
This is now 2020 and still have not received anything. no disk or refund. I am a widow on fixed income and sacrifice to get little enjoyments in life (Ancestry being one of them). I can't afford to lose money.
They should be ashamed of themselves not even answering my emails, I sent several.
I would like someone to help me with this situation please. I am paralized on one side and have hard time since I live alone.
Thank you for your help.
Marie Kravette
11 Pondview Dr. Apt 9
Patchogue NY 11772
[protected]

Ancestry scams people as often as they think they can get away with it. Idid not renew ancestry when my subscription ran out but they put the charges on my credit card anyway. I called the credit card company and had the charge removed. A month later I find more charges on a credit card I had not given them information on. How many times do I have to tell these people I do not want their services? They even went into my favorites column and removed information I had saved from previous ancestry accounts.

In December of 2019 I was charged $19.99 two different times for nothing. I did not have a monthly service in place, I did not start a free trial. The only service I purchased was my DNA kit from Christmas of 2018 with no monthly services. I did not have to cancel anything just 2 random charges from Ancestrycom for $19.99 each. I have been in communication with Ancestry trying to get this issue resolved. First they wanted a picture of my bank statement, then they wanted an "acquirers reference number" for the transactions from my bank. My bank had never heard of an acquirers reference number but gave me every number associated with the transactions. When I gave Ancestry those numbers they replied by saying, "turns out it was a payment through Paypal" which is not true as it would show up on my bank statement as such. I also haven't used Paypal in years. I think at this point they are just lying to me to waste time hoping I will give up. This is absurd and I felt compelled to report them.