Light In The Box
reviews and complaints

Ordered a dress at the end of February. On March 11, 2015 I received an email stating that the item I purchased is no longer available. I would receive my refund for the purchase price within 24 hours. It is March 16th, and I have yet to receive my refund. Only way to contact company is via E-mail. Don't order from this website. It's a scam.

I have been trying to contact this company for weeks. They don't give you a customer phone number, their e-mails are automatically generated and marked "non-reply" and on their web site where it tells you how to contact customer service, just has you going in circles. On the web site they said the problem was resolved, but wasn't. On one pagethey claimed the order I placed on Dec 13th was shipped on Dec 3rd. WHAT ?
They shipped it 10 days before I ordered it ? I have been trying desperately to contact them about my order. All to no avail.

I bought 2 dresses on Light in the Box website and one dress was $15 the other $12. There was free shipping on those items until November 23rd and I ordered them on Nov 21st which means my order should of been free shipping which would bring my total too $27.99. When I ordered I found out they charged me $15.00 in shipping charges. They sent me a confirmation email to tell me money was taken out of my account and that 3-5 business days my order would ship. Then I get an email saying that I didn't pay and that I need to pay still. They already took the $42.99 out of my account because it says on my account at bank which has their name Light in the box $42.99. Then I get another email saying I now owe $43.99. I was suppose to only pay $27.00 with free shipping and I get charged the $15.00 for shipping then they tell me I owe money and then they try to get me to pay more. It says on that website in my account that order is pending because they are waiting for me to pay. I already paid and I also got a confirmation email saying my account was paid and they will ship my order out in 3-5 days. I don't know what is going on but I will not get scammed. They took my money now I want my order shipped to me. If I have to I will make sure to trace their IP address and file a complaint with better business bureau and with anyone else that I have too to shut them down. There is no telephone number for them and they don't return emails. Here is my confirmation order they sent me.

Order No. [protected] Ordered on November 21, 2014
Dear Teresa Lagrone,
We confirmed payment for your order #[protected] on November 21, 2014 and have begun processing your order!
Once your items have been packed and are ready to go, they will be shipped to you immediately. You will receive a shipment notification via email once your order has shipped.

Bill to Teresa Lagrone
2614 159th St Ct E
Tacoma, WA 98445
United States
Phone1-[protected]
Payment Method
Credit or Debit Card
Ship to Teresa Lagrone
2614 159th St Ct E
Tacoma, WA 98445
United States
Phone1-[protected]
Ship via Expedited Shipping
Item(s) in Order Item Price Qty Price
Girl's Blue Costume Princess Snow Queen Cosplay Long Dress USD $ 12.00 1 USD $ 12.00
Gils Beautiful Princess Dress USD $ 15.60 1 USD $ 15.60
Sub-Total USD $ 27.60
chinaups USD $ 15.39
Grand Total USD $ 42.99

I agree with the earlier complaint that someone may be skimming credit card numbers from miniinthebox.com.

I bought something at miniinthebox with a prepaid credit card that got from my cable company (Comcast). I had only used that card 4 times prior to buying this thing at miniinthebox, and all of those purchases were at established US companies where I shop all the time. 5 days after my miniinthebox purchase, a charge was placed on my card for a website I have never heard of: getnamenecklace.com. It turns out that both miniinthebox and getnamenecklace are Chinese companies.

The good news for me was that this was a prepaid card with a $200 spending limit. The bad news is that the customer service for my card from Comcast is not that good, so the process for trying to get my $32 back is long and painful, and may or may not succeed.

I made a purchase on 31 / 7 / 2014 and yesterday i found that my credit card information got stolen during the purchase. It was used in online purchase from a website i never knew. I think this website is not well secured, how did this happen? I don't know. I dealt with them before and got my friends to do the same, but from now on i will never purchase anything from this site again.
The worst thing was when i sent them inquiry to complain about it, the pre sales team replied me by an auto - message and when i replied them, i got nothing until now.

Ordered a two sided clock. The two faces are held together by a small piece of solder that could not withstand the stress of handling and it snapped. I have another two sided clock with a well-made hinge...this clock is NOT well made.

The return process is a nightmare. I have to send them a picture of the faulty product to prove my claim, when all they have to do is look at one in stock to see how poorly constructed it is.

Very unhappy with this company. I feel this is a process put in place to frustrate the customer enough to get them to throw up their hands and give up on their refund.

Some of my Lina Uv gels ran out and caused a big mess. Two of my glitter gels and some of my solid gels. How are you going to mix this? This is the first time I have ordered from you!
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It won't let me put on more pictures!

I bought two phones from the www.lightininthebox.com. I paid about $150 for the order and postage and sent this sum through Western Union. After that I received fake confirmation email and the tracking number, which turned out to be scam. This number didn’t show any useful info. I tried to reach the seller, but he didn’t reply. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

Don't get sucked in. I'm so mad at myself because I didn't thoroughly check this site out before ordering from them. I purchased a few tops from them in similar styles. I'm a size small. No ifs, ands, buts about it. Always a size small. The tops are all supposedly a size small or "one-size" which according to the site fits small/medium sizes.
Unfortunately every. single. top. fits COMPLETELY differently - from being too tight to even put on without ripping it (I'm 5'0/100lbs - did they send me a child's shirt?!) to having the sleeve holes go down to my belly button and the shirt go down to my knees (XL style, like nightshirt worthy).
I thought - oh I'll purchase just one top to see how my order goes, and before I knew it, I was $60 in the hole with a boxful of blouses because they had so many "positive" reviews and adorable looking items. Oh and everything was so cheap!
Well not so much. $60 for nuttin.
Just don't do it. Oh - and they won't take a return for things not fitting - I did see that on the site, but thought - how hard could it be since I'm ALWAYS a small and there should be no issues? Oh were there issues. Just don't. Don't do this to yourself.
Go to Target.

I purchased two tablets in July as presents and now one of them will not charge. I contacted Light in the Box only to be told that I had 30days in which to send it back and that has elapsed so I was offered a $20 gift card to spend on their website. The tablets were cheap but with the delivery and import charges they worked out alot dearer than if I had waited and purchased them locally. Within hours of this company taking a payment from my account, my bank called to advise that someone in Maritus was trying to pay for goods with my card number. They cancelled the card and no monies came out of the account but I am still angry for the theft of my details. This company is disgusting and when was a 30 Guarantee any type of guarantee at all when it comes to electrical goods. Steer clear of this company. They are usless and sell on your details.

Hi,
Bought two pairs of dance shoes which were a size to small for me and needed to exchange them for a size bigger. I had read where I had 7 days from the day I received the items to lodge a letter to inform the company for a refund or exchange.
The shoes arrived on the 30th December 2013, but was out when the delivery came, so had to go to the post office the next day the 31st to collect the parcel.
Immediately after I tried the shoes on, I wrote to the company and explained that the shoes were to small for my feet and that I would appreciate an exchange for a bigger size and would they let me know if there was anything else I needed to know before I post them back to them and where should I post them back to, here or China.
I immediately received a very confusing response back, apologising to me for not receiving the parcel as yet (I never said that!) and that they will give me a 20% discount on my next order for the incovenience they caused me. I wrote another email to them and explained that I had got the shoes and never said anything about not receiving them.
I lodged my request to them via email on the 31st. December and another on the same day explaining why I got such a complete different response from them which was not what I wrote all all. The second email has not been answered yet, unlike the first request when they resonded almost immediately. Now, the 7 working days from the day the parcel was received are the 30Th, 31st Dec. Holiday Jan2 2014 Jan 3rd. 6th. 7th.8th. According to me. Don't know what to do next. Thanking you kindly for a reponse as what I should do next. Thanks, Beacher Prior

An order was shipped 31 Aug 2013 via bulk airmail. As of 16 Sep the merchandise has not been received. Considering that the method of shipping was airmail it should have arrived.
The web site avoids any method of contact other than the email that they originally sent confirming receipt of payment and date of shipping. The "chat" feature indicates that the contact has no access to shipping details. Trying to find a way to check on the merchandise through the site pages forces the consumer from page to page only to end at the starting page. A legitimate company would provide all means of contact to insure a satisfied customer. The complete lack of any means to reach a customer service representative gives the impression that a pickpocket has just stolen your money.
From the large number of complaints found on lists, avoid purchasing anything from lightinthebox.com.

Ordered a ceiling lamp and received a small 2 inch glass bulb. On time delivery, but not even close to the product I ordered.
Entered a customer service ticket and waited... for weeks.. Added some more info and waited... some more weeks.
After more than 2 months I got a reply saying a system fault caused my ticket to be misplaced and therefor non visible, then a question if I still experience problem with my order... what? Obviously I got a standard answer and whoever answered didn't read the ticket. Now after clarifying that I still haven't receive what I ordered, I'm waiting again - another week so far.

I write this so that anyone considering order from Light In the Box is aware of the risks. At this point I've paid approx. 300$ and received a glass bulb worth maybe 30 cent and without any real attention from customer service. Therefor I would say:
Warning, Light In the Box = fraud!

I did a trial run of this site by ordering fashion jewellery and hair accessories. I am very disappointed and will never order from this site again. I received my order in 4 weeks. If you have a wedding or special event, this might cause you problems.

"Please be kindly advised that Airmail basically takes 10 - 20 working days which is equal to 14-28 ordinary days to arrive. So your order was not delayed. We appreciate your kindly understanding in advance"

The fashion jewellery itself was very poor in quality. It does not match the pictures provided on the site. The colours are totally off. One of the items, I ordered was a peacock feather necklace. The feather part was broken, the paint was missing, and it was dented. Poor, poor workmanship. The other necklace had beads missing from it. I would never buy these pieces if I saw them in real life. If you live in Canada, there a lot of other shops and sites that provide better quality items for cheap...stick with them.

I am worried about my credit card information after reading the other reviews :-(

I got what I paid for...

I ordered a wedding gown and the dress that arrived was either incorrect or very unfinished. It looked like the rough base of the dress pattern but without any of the ruching or tiers or finished hems. I opened a ticket with them them, received their complicated return instructions and sent the dress back following EVERY step. They instructed me to return the dress in the most "economical way" and I did...26 business days later, I am still back and forth with them and haven't received my refund. They claim they haven't received the dress and requested the "international tracking number" - there isn't one. The most economical way was China-small package delivery for $26.99 (which at the time they had not confirmed whether or not I would be reimbursed). If I wanted to add insurance and a tracking number (which only tracks as far as Canada Post is in possession of the package - not international) the shipping would have been along the lines of $75.

I am FRUSTRATED and out almost $350 with the dress, taxes, tariff and shipping both ways. I have a wedding soon - I need either a dress or my money!

Received a IP camera from lightinthebox, It had a strange red dot on it((warning bells))- after wasting money installing it, I realize The Nightvision doesnt work, and I send Light in box a email.They seemed to expect that Id keep the faulty product and seemed surprised that I would want to return their junk.Now I can see why, given all the complaints about missing monies, They will only respond once a day to email to ride out the clock on the return policy.A very dishonorable company that should NEVER be used.Very Disappointing to have lost $ 200 on this online scam.Happy to participate in any multiple civil action against this company If theres any International commerce lawyers in China wanting work Pro Bono.?Below is a photo of my nightvision, they claim to have no more IP cams Yet there still advertised .This company needs W.W .Internet exposure via youtube to ensure the appropriate legal attention is given to them.Do not send them any info or money-its a full SCAM

Don't buy from them. Very poor quality.
I bought a head piece from them for my wedding. It looks pretty when I received it. But it turned into black when I checked it again 5 days before the wedding. I kept it nicely in a box.
I bought a garment bag, one side of it is see through, and very thin, can't protect your cloth at all.
I bought a head piece, supposed to be a headband, but it's not a band, I can't wear it. I asked questions to their customer support, they argued with me to death.
I ordered a custom made bridesmaid dress, it's poorly made, one ribbon has different width on both ends. Except about the fabric, nothing good about it.

I felt stupid ordering so many from them the first time. But I was busy preparing my wedding, just try to get things done. I will never order from them anymore, and I would like everybody to know about their poor quality. It does not worth it to sacrifice quality for cost.

On march 7th, 2013 I placed an order totaling $248.86, they took the money out of my account asap.. and then very soon sent a "ticket" saying this.. and I didn't know it was sent on the same day order was placed!

Ticket id: 3019723 view order details
Order date: march 07, 2013
March 07, 2013 11:53 pmfrom: customer service
Subject: verify payment information
Additional information:
"dear customer,
We need your help in verifying you're the owner of the card used to place your order with lightinthebox.com.
Please reply to this ticket, or email [protected]@lightinthebox.com, with the following:
-a photo* of the credit card used to place this order
-a copy of the cardholder's id, such as a passport or driver's license
*the photo must clearly show the cardholder's name and the last four digits of the card number. to protect the security of your personal financial information, you may want to cover up all other information on the card. for reference, please see these example photos.
Http://image.lightinthebox.com/images/wholesale/200902/card11234351734.jpg
Http://image.lightinthebox.com/images/wholesale/200902/card21234351826.jpg
Please reply within 10 days. we cannot continue processing your payment without this information. after 10 days, we will regretfully cancel and refund your order in full.
This information is needed for payment verification purposes only. it will be kept strictly confidential and will not be stored after the payment is verified. we understand you may be uncomfortable sharing this information, and if so, are ready to assist you with a cancellation and full refund.
Payment verifications help protect all cardholders and merchants from the threat of increasing international fraud. lightinthebox.com strives to guarantee the security of all our transactions, and we thank you for your support and prompt assistance in service of that goal.
So as you can see they said, after 10 days if they didn't hear back I would receive full refund asap! humm well I didn't get that message until the 18th of march! so my refund should have been on its way back to my account already!
After hearing back from you, we look forward to immediately continuing with your order to prevent any further delay or inconvenience to you.
Thank you for shopping with lightinthebox.com, and please feel free to contact us with any further questions.
Sincerely,
Lightinthebox.com
"
I did reply back on that date as follows... this is my reply!

March 18, 2013 03:46 pmfrom: leslie
I do not feel comfortable in sending a copy of my card and photo id. so go ahead and credit my full refund back to my account.
Thanks,
Their reply soon followed as this..
March 18, 2013 07:57 pmfrom: customer service
"dear customer,

We have canceled your order and will refund to you asap. thank you."
Https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=3019723

Again they said they canceled and I would be fully refunded asap! I have sense sent emails not tickets! because that option if contact was closed! there is no phone number to contact them available! so out of being desperate I went to open chat yesterday march 25th, and the live chat guy was very nice and said he would send my information to the right department and I would hear back in 24 hrs.. still waiting for response and still waiting for my refund!

Never buy from lightinthebox.com! Buyer beware! There is no support at all, if product is defective, such as my case with an android cubot mobile phone you will not have any answer from them, you write several times to "customer support" and no answers and no refunds even for a defective product
This company is a big scam, they say you to contact their customer support but they never answer!