Light In The Box
reviews and complaints

I purchased a watch for Christmas gift upon receipt the clasp was broken I have submitted several forms including pictures and you have failed to respond to this upon checking your website and all customers reviews I find myself not alone it seems pretty clear that you have no value or morals and you have been allowed to scam genuine customers into making false purchases not only are you committing fraudulent transactions and unrealistic advertising you are breaking the law but not for much longer I will allow 72hours for a reply to this article although I don't think you will before I contact trading standards and the ombus man for fair trading thanks Debbie Griffiths

I placed an order with light in the box 18 november 2019, 23 november goods were shipped. 1st of december I asked them when am I getting my order? They promised before 21 december I will get my order.

From there my order status changed to ticket closed meaning that I can't email them anymore. I have tried to track my order online but I don't get something tangible. When I login today my order status is 'received' I really don't understand how because I havn't received nothing.

Light in the box I thought it is a good online shopping but to find out their service is very poor.

I accidentally ordered a pair of boots - tried to cancel. No phone number only can email. I emailed a 100 times to cancel both. My delivery person said to reject the boots so I won't have to pay shipping on the boots. So he sent them back wher they came from - New York! Now, lightinthebox refuses to give me a complete refund because they said I had to pay $35 to ship it to China! It came from New York! They r saying they never received them, when I have paperwork that shows they did! I'm getting no where! I wanted to return the jacket too - but back to China?! That would cost more than the boots or jacket. So they said if I kept the jacket I'd get $15 back - never happened. They r scammers! This company needs to be stopped!
Please help me and others who got ripped off. Someone needs to investigate both places - New York and China!

On 27 September 2019 I returned a watch for full refund of £21.05
the order number was [protected] RMA code 7064997
the Ticket number was [protected] - i can see from your website, and from an email i received that this ticket was closed on 7 October 2019

I am still awaiting my full refund of £21.05.
I would be grateful if you could respond ASAP and let me know when i can expect to receive my refund.
I have seen on your website that it can take up to 45 days (i do not understand why it should take this long to resolve). But 45 day have passed and I am still waiting.

I bought a kitchen tap and they sent the wrong one. We asked for a refund and were told to send it back with tracking which we did. The postage was fairly costly. They never issued a refund for the tap or the postage as they agreed to do. Buyer beware, they are not what they claim to be and have terrible customer service. Don't buy from them as you might not even get what you ordered and they won't honour their word or fix their own mistakes. Quite clearly they do not care about their customers or providing customer service.

I have purchased an item on Lightinbox web store, completed payment transaction and did not received the order confirmation and no information if my order was processed on their side.
There is no way to figure out whats happened and get the money back
I desperately trying to find any way to talk to customer support and figure out details on the order and when it will be shipped to me

Order No. [protected]. RMA CODE 7066090

Two dresses were returned because they were of extremely poor quality - one dress looked as though it were made of tin foil - poorly made and the other one in navy blue with black buttons. I wouldn't even attempt to try either of them on
I returned the dresses exactly as requested - parcelled correctly, and posted through Royal Mail on October 2nd 2019.
Despite repeated, numerous requests via email, I have failed to receive a refund or response to my concerns.

Hi there, I am Carol Cabalonga and my order # is [protected]. I couldn't view the status of my order because it says that that there is no order on file whenever I check My orders section. Kindly please help me with this. It only says preparing but whenever I click it, it's just blank. I will be needing it in 2 weeks so please get back to me as soon as possible so that I can arrange some other things instead of waiting for all this to happen.
My email address is [protected]@yahoo.com
Phone# +[protected]

Good day

I bought merchandise to the value of South African Rand R9790.14. This is a lot of money in SA currency and I am a single mother.

My first purchase arrived without problems, but this one I had no communication, and it was sent to a postal service and not couriers. The postal services worker showed up at my work on the 26th of September, without communication to me and when I was not here, told my collegue that they don't care and they won't come again. I have been trying to sort this out but have not had any feedback and when you try and visit the building a security guard tells you, you are not allowed in. I have paid insurance and have asked for a refund, but SELENA told me that if the package is sent back, I'll have no refund - message below for ease of reference.

If you check the reviews of the postal service in SA (customs) you'll see that the above is a common problem - you just cannot get hold of them and the parcel has gone missing.

One of your values on your website is treating others and your heart honestly. I was "promised" a 15% refund that was "processed" but I have not yet received this, and now I have paid almost ten thousand rand for NOTHING and even though I paid insurance for an event like this, your customer services tells me that I am not allowed a refund? This is really poor customer service, I hope one of the managers I will take the company value of honesty earnestly and process a real refund to me.

Trust this will meet with a positive response.

Erika

I ordered some sandals and a necklace but they were held by the PO and the supplier had but insufficient postage on them. I refused to pay but have never had my money back. The cost of the goods was approximately £41.

I also ordered a dress but DHL wanted 35.71 for it as a duty tax which I had to pay. I tried contacting Light in the Box but could never upload a photo of the invoice.

i md zishan ahmad have made an order with order number [protected] for Rs 1852 on 8th of august 2019 at dropinthebox which is yet to received by me. I have made the payment for same through my credit card.
You are kindly requested to check the status of my order no [protected] and delivered the products at earliest. i am unable to find the contact details of the company

Good afternoon,

I have already spoken with you about the issue of a product I returned to you a few weeks back.
The package was sent to the address given in China.
To date I have not received my refund of £30.62.
The item was completely unsuitable for me and looked wrong on my head.
Transaction ID 5WB12453626935245

Invoice ID [protected]
Purchase amount £30.62

Mrs. Joy Gerken, Pickle lodge, Cliff Rd. Hythe, Kent CT215XD UNITED KINGDOM

Thank you in advance of your attention to this matter.
Best wishes,
Joy Gerken

Ordered LED lights in July 2019 for my Daughters birthday in August. Led to believe when ordering that shipping not more than 14 days. Not received by September 2019. Been told by company that order is now somewhere in the UK! Won't offer a refund until 90 working days from order date. Patronising emails from customer services telling me to be patient! I am absolutely livid. Quick to take money but don't deliver the goods. Fraudsters!

I have asked "get human "at light in the box for the address for returns three times, but they keep writing has your issue been resolved. I am exasperated and need ur help as I want a refund for it, as this is a faultyhandbag and cant be used. I would also like a reund of the postage that it will cost me as this is nearly the price of the bag. Please will u help me. Yours truly M

Hello
On July 30 2019 I have placed an order for 8 sets of Led lights.
The purchase was done through this email: [protected]@gmail.com
the payment was done through my paypall, and on July 31st I received an invoice for the purchase in the amount 205.19 ILS.

On August 2nd I got an email no.[protected] which stated that the order has been shipped,
but nothing has arrived yet, and when we log online to check it out is says that we have no orders.
Please contact us soon.
thank you
Yael
yael.[protected]@gmail.com

I purchased an item, once it arrived I seen it and didn't like it . I've been trying find an email or a number to let the company know I've received the item and dont like it and want to return it back to them . It didn't say it's not non- refundable and it does say on website 7 day money guarantee refund if not satisfied. I've contacted them within one day. After find contact details. Now the company is saying its non-refundable. I have complaint about this about 4 times. They've took my money and dont want to give it to me.

I placed order no: Order no 1907160533507598 online on your website for two paintings and paid you £106.31 for this order. In this order.

As mentioned in my ticket ID:
[protected], the order for painting "Abstract People Modern Stretched Canvas" was delivered on 30 July. However, it is faulty. I have provided you proof of fault. I believe I paid £68.5 for this painting. You offered me partial refund (£20) and a Coupon of (£27.5). I have rejected your offer.

I would like you to arrange collection or provide me your address so that I could return this painting to you.

Kindly refund the full amount paid for the painting £68.5 as well as shipping charges of £9.52 as the painting was faulty/damaged.

Please note I DO NOT accept any of your Reward/Credit on account or Coupon. I want the full amount namely £77.7 refunded to my PayPal account (as I used this method to make the purchase).

Kindly issue my refund of £77.7 immediately or within next 7 days starting on 01 August.

Otherwise, I will consider taking legal action against your organisation.

Many thanks
Sadia

The company will not except a item that the quantity is not good. The dress falls down on shoulders when lift arms. I have been trying to get a answer for 2 days and just getting one. The dress is nice but you would have to have someone fix the back. I am very upset this dress was for a pageant as a flower girl for next week but now out of both money and dress.

I purchased a clutch on 7/7/2019 and requested express mail to ensure I received my order my 7/13 for a event I was going to. Mind you the express mails ensure delivery within 3-4 business days. By the time 7/13 came I had no order so I tracked the order and it was in Jamaica New York. I submitted a ticket online through their website and it was a system generated response that did not address any of my questions. Now we are at Monday 7/15 still no clutch so I submit another ticket and the next day I receive a response that it was sent through USPS mail and that it takes longer what was the point of paying 13 dollars more to ensure I received it on time? So now at this point I'm pissed I've asked numerous times for someone to contact or refund my money back nothing! So I go on to Facebook and under on of these post I write my complaint, I get a response to contact them in a private message and then they block me from leaving any comments on their page! Today is Friday 7/19 I still do not have my clutch and no one has contacted me no one has done anything! Please save your money, energy and time because they are a scam and will steal your money and not respond to you!