Latest Reviews and Complaints
Knife sharpener
I want my order sent to me or my Damn refund . Stop the damn lies ? I order this 3 weeks before Christmas. Was told I would get my order before Christmas. Have No trust in this company. This must be A Scam. I want my Money Back.
Desired outcome: My money
11 Your Store Online Complaints
How do customers rate Your Store Online?
Your Store Online’s earns a 2.1-star rating from 0 reviews and 11 complaints, showing that the majority of customers are somewhat dissatisfied with purchases.
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Velcro tape comes off - now worthless
Extra Mop Head & Handle For The Self Cleaning & Drying Mop Bucket System.
The VELCRO tape comes off after 36 days of use. Mop heads can not be used if velcro not there. Cheap and they will not replace. Mop is now worthless to me and can not be used. I wrote them and they said that it was past the 30 days. well I did not use it until 21 days after receiving it, but they do have their rules. So very poorly made. It costs them maybe $1 to import?
I ordered two portable air conditioners
I have tried it to check the delivery status for my product and I can't get to the site it keep putting you to a site that doesn't exist? How do I get my money back and y are they still on here if they are scamming people here how do we get our money back I placed my order when no problem now I cannot get to the site at all. Please help me get my money back All I wanted was to be able to keep my family cool because we have no windows to place an air conditioner in i Paid to have it shipped faster I have no money to order something else please help me my husband is asmathic now there's a heat wave I pray that he doesn't stop breathing I sent a copy of my order to show you how much I spent and how we can resolve it asap
Thanking You In Advance
customer service and product
Re: invoice # 1157058. How about doing an actual test before sending me the next one. The "tested" one arrived today and only works on two of the three speeds. I am about to give you a one star rating as I now have 3 three speed Auto Cooking Stirrers which do not work on 3 speeds, only 2. Am I getting tired of this? You bet! (See below)
On 10/4/2019 11:22 AM, customerservice@yourstoreonline.net wrote:
The tested one is being sent today.
Please let us know if there is anything else we can do.
Sincerely,
Customer Service
Is Your Store Online Legit?
Your Store Online earns a trustworthiness rating of 78%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for Your Store Online. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Your Store Online has claimed the domain name for yourstoreonline.net for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Yourstoreonline.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Yourstoreonline.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Your Store Online has been found to only resolve 27% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
- The website belonging to Your Store Online has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to Your Store Online. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
YourStoreOnline is not to be trusted!
I have made an order and bought something from YourStoreOnline store. After I placed my order I decided to read the reviews and I was shocked when I saw all the negative ones. I decided better not to take a risk and contacted YourStoreOnline asking them to cancel my order. Later they contacted me back and said that my order was cancelled and they are refunding my money within a few days. Waited patiently but there was no money and when I tried to reach them they ignored me!
One month passed and I received the order! The product was ok, have nothing to say about that.
But just think of how unprofessional these guys are! YourStoreOnline is not to be trusted! They lied to me when said that my order was cancelled, they never actually cancelled it and never planned to refund me! This is terrible! The most shocking experience I've ever had!
They sent me a worthless product. Charge a very high shipping and "handling" fee. I had to pay to ship back the garbage then they sent me an email there is a 15 % restocking fee. What a bunch of worthless chaters.
Item was out of stock, but the seller has charged me already
I placed the order on the website www.yourstoreonline.net. It was shown on the website that the item was in stock. But after I placed the order, it turned out that the seller forgot to remove this item from the website. It was sold out and he didn’t know when he would get this item. But money already went, so I emailed the seller and asked to provide money back. But this guy didn’t reply. Help me to get money back.
HORRIBLE SERVICE
DO NOT order from this store. After placing an order and recieving invoice, i heard nothing for 3 weeks. The day of the order i was able to log in and track my purchase, however after 2 days, i was locked out of the system--no way to see status of the order. The company offers online chat or phone #, but is only avialable 9-4 M-F, no weekend hours. After 3 weeks of waiting and attempting to log in, i left work to call they company, and discovered they canceled my order WITHOUT EVEN NOTIFYING ME! HORRIBLE!
Junk
The item I ordered, Magnetic Mesh Screen Door - Deluxe Set (Plus 1 Free) was worthless junk. I ordered it because my kids had bought an original one from of the discount "As seen on TV" aisle at Wal-Mart and it worked very well for them. This is not "As seen on TV" merchandise. It has no packaging other than a plastic bag and is worthless. At least I did get some money back from them (as long as the check clears). The bottom line - order cost $22.45, return cost $5.25, refund, $9.95 = I flushed $17.75 down the toilet and wasted a couple of hours trying to make this crap work and take the return to the post office. DO NOT buy from this company!
The complaint has been investigated and resolved to the customer’s satisfaction.
They never ship, and don't answer the phone or livechat during &normal& business hours
Terrible, they never ship, and don't answer the phone or livechat during "normal" business hours. Everything is on back order, and never seems to come. I have been waiting for 3 weeks for magic mesh to come in stock, even though online it said it was in stock the entire time. $#*!ty company. Spend the extra $5 and go to amazon. At least you will actually get it.
Read full complaint and 7 commentsScam
Is this a scam??? Did they just take my money and never intend on sending the items? I ordered these things in plenty of time for Christmas. (November 15) Apparently the items were on backorder- I was NEVER notified that they were back ordered. (does this website not track what is in stock or not at the time an order is made??? They didn't even email me to...
Read full complaint and 19 commentsOmg
This store is never available to answer concerns about products not being shipped. They charge enourmnous shipping and then do not ship on time and then are not available when nyou call or try the live chat or email. Many time thes website will not direct you to your account.
DO NOT ORDER FROM THIS ONLINE STORE! You will be given the runaround!
The complaint has been investigated and resolved to the customer’s satisfaction.
Paypal refused to help me and I had no choice but to approach The Financial Ombudsman Service who wrote to Paypal on my behalf. Paypal refunded my money in full over 3 months after purchase date...and within 3 hours of receiving the official letter from the "Big boys" Paypal do refund after 45 days...lol...with a little pressure.
Why would anyone contact a web hosting company in Thailand about a corrupt company that they are potentially linked to?
In the United Kingdom the Financial Ombudsman Service take care of the refund if you are having issues with Paypal as I did and the Police act on the fraud side of things to shut down bogus con artists like this...simple!
Hi,
If you pay the company directly through your Visa Debit card it is possible to still request a "charge-back" through your bank. The Visa cover does still applies to debit cards! However, different banks have different rules. Nationwide does cover a transaction if you paid the company directly (not using Paypal) but I have also heard that certain other High Street banks don't. It is worth asking anyway.
Failing this the Financial Services Ombudsman is the next step. They have been fantastic and are currently handling my case for a refund over 45 days with Paypal.
I paid through Paypal using my Visa/debit card! It is possible to raise a complaint with the Ombudsman up to SIX MONTHS AFTER your dispute with Paypal...and to quote them "That is what we are here for"
http://www.financial-ombudsman.org.uk/
I have also reported this company "I-store-online" to the Police too. If we all reported it to "action fraud" maybe we can stop other people falling into this trap too! However just for the record, action fraud cannot assist with getting your money refunded!
i purchased a laoptop on the SALESPOINT.COM online web site.i-store-online.theyre based in thailand.the laptop was supposedly sent and tracking emails were regularly delivered but the laptop was LOST at the final delivery point.this was supposed to take 19days after payment had been approved.a new one was supposed to be ordered, THIS TOOK LONGER, they had trouble finding one which took longer.a new one couldnt be found which took longer.i asked for a refund and paperwork was sent which took longer.i sent all my banking details so i could be reimbursed.small print on this ensured it took longer.finally they said it will take 30days for the refund. it wasnt deposited after this time and i was told it had been a clerical error, payment will be soon. i called them and was told that the finance officer was on holidays and could i wait, it will take at-least another week, i said no. i re called them and they said it had been approved for the second time and chaiyohosting.com their finance support will handle the repayment and it will will take 2 more weeks.i had the feeling that the runaround would just continue, at this stage i found out that they deal with CHAIYOHOSTING.COM for their financing. i emailed CHAIYOHOSTING.COM of my complaint and they payed me immediately. if i didnt find out about them i feel i would never have been payed.all this took 3months on one purchase.
please please please contact CHAIYOHOSTING.COM and explain to them your issues, .THEY PROMISE TO CLOSE ANY COMPANY IN BREACH OF THEIR POLICIES.they helped me within 24hours AND i was payed. i hope you find this helpful, post on any website you can to tell people that i-store-online and salespoint.com are a scam if you find this helpful.
i purchased a laoptop on the SALESPOINT.COM online web site.theyre based in thailand.i-store-online.the laptop was supposedly sent and tracking emails were regularly delivered but the laptop was LOST at the final delivery point.this was supposed to take 19days after payment had been approved.a new one was supposed to be ordered, THIS TOOK LONGER, they had trouble finding one which took longer.a new one couldnt be found which took longer.i asked for a refund and paperwork was sent which took longer.i sent all my banking details so i could be reimbursed.small print on this ensured it took longer.finally they said it will take 30days for the refund. it wasnt deposited after this time and i was told it had been a clerical error, payment will be soon. i called them and was told that the finance officer was on holidays and could i wait, it will take at-least another week, i said no. i re called them and they said it had been approved for the second time and chaiyohosting.com their finance support will handle the repayment and it will will take 2 more weeks.i had the feeling that the runaround would just continue, at this stage i found out that they deal with CHAIYOHOSTING.COM for their financing. i emailed CHAIYOHOSTING.COM of my complaint and they payed me immediately. if i didnt find out about them i feel i would never have been payed.all this took 3months on one purchase.
please please please contact CHAIYOHOSTING.COM and explain to them your issues, .THEY PROMISE TO CLOSE ANY COMPANY IN BREACH OF THEIR POLICIES.they helped me within 24hours AND i was payed. i hope you find this helpful, post on any website you can to tell people that i-store-online and salespoint.com are a scam if you find this helpful.
REPORT TO PAYPAL AND STOP THIS COMPANY USING PAYPAL AS A MEANS OF CONNING PEOPLE...
I ordered an item through this company 20thOctober 2013 and the usual patter happened.
The shipment got lost and another was supposedly ordered. They kept me up to date with where my shipment was..and dragged it out .. the item got lost in the post...an insurance claim was processed..they were out of stock and were expecting a delivery...before I knew it the 45 days had passed during which I could ask Paypal to help...now they say they are going to refund me ...or so they say...I will keep you up to date with that if it materialises but having read this thread that seems unlikely!
The thought that I have been scammed infuriates me beyond belief.
I requested a refund which they appeared to process for me however I had to jump through hoops! The first promised repayment was processed on supposedly 5th January and it wasn't! ...now they have proof from Paypal that it wasn't and bank details for a refund but I still am twiddling my thumbs waiting for it...e-mail after e-mail...excuse after excuse!
I have been to my bank Nationwide who have taken the evidence and are looking at the possibility of issuing with a "charge-back" on my Visa Debit card I am now waiting to see if they will help me here. However. I have also heard that Nationwide are pathetic when it comes to debit card Visa charge-backs (The transaction was initially with Paypal as I have read on another site and they apparently will not honor this)
I used Paypal in good faith believing that this company had to be above board and had every confidence with Paypal. I knew nothing about the 45 day cut off until I went to them for help...and when push came to shove I got left out in the cold and my daughter had lost her Christmas present I had saved all year for...great! I am absolutely distraught.
Even Ebay have updated their terms and conditions whereby your cover starts from the estimated delivery date...and not the order date...unbelievable isn't it!
However Paypal WILL STOP THEM USING THEIR FACILITY IF ENOUGH PEOPLE COMPLAIN.
So please do this and stop them conning other people out of their hard earned money!
I got suspicious of this company when I was entering my order and it refused to put me through the paypal payment process even though this is the method I had requested to ensure I had adequate protection. I therefore stopped processing the order at this point and entered no credit card details. I tried to contact them and ask why I could not process using paypal, and the response was just use another method...yeah right! I suspect paypal now realise what a massive problem this company is and is refusing to process orders to this company for fear of massive refunds! I am still getting emails from the company saying that my order has moved along the process but one things off sure, they are not getting any money out of me! Buyer beware!
Awfull customer service, would not recommend to anyone, no way to return item and even then I'm not. Sure they would give me my money back
This sounds like a major problem with I-store-online.com
I bought a laptop £500 on the 22nd July 2013 used PayPal for safe shopping, all sound good to start with. order processed, order on way, your order at customs, your order in local warehouse. No item received. contact them very apologetic they put a credit of £25 in my account . they said we will put your order on express delivery. again never arrived. cancelled my order but have still not got my money back. I have now contacted watch dog and citizens advise bureau to help raise awareness on companies like this. I will never shop outside the UK again as we get trading standards in the UK. please check all the negative feed back on this company, I have found lots of people who have been disappointed. see my status order for my laptop
my account history
07.21.2013: In order processing
07.22.2013: 001)=Order in Process
07.22.2013: 01) order received
07.22.20=3: 02) Shipment completion check
07.22.2013: 03) shipment completion note 27.07.2013
07.22.2013: 04) release for payment
0=.22.2013: P1.4) Payment Request
07.22.2013: 05) Invitation
= 07.30.2013: 09) Shipping coordination Shipping coordination
07.3=.2013: 09) Shipping coordination Shipping coordination
07.30.2013= 09) Shipping coordination Shipping coordination
07.30.2013: 09) shipping coordination Shipping coordination
08.02.2013: 10) shipment has left warehouse left central warehouse
08.05.2013: 11) Order=reached sorting centre Entry sorting centre
08.07.2013: 13) Shipping international shipping
08.21.2013: 14) Distribution Centre Entry Enter local distribution centre
08.24.2013: 16) S=ndung in Zustellung
08.28.2013: D7.4e) Consignment in delivery 08.28.2013: L1) received a deposit 25, 00 EUR
08.28.2013: D7=4e) Consignment in delivery
09.12.2013: 16) Sendung in Zustellun=
09.23.2013: B4) Rescission without charges
09.24.2013: =1.2) Settlement & Credit Payment received: + 524.95 GBP
Compensation: 0.00 GBP
Retraction fee: 0.00 GBP
Sundry cost and fees: 0.00 GBP
CREDIT AMOUNT TO BE PAID: + 524.95 GBP
09.26.2013: L2) Withdrawal request received
09.26.2013: L3) Withdrawal request confirmed
Your Store On Line is a big time scam. Ordered cushion, invoice showed 19.95 but they charged my debit card 38.40. Expensive lesson just lucky it did not cost me more. Surprised at how well this company is, PROVED do not trust internet advertising.
Your Store Online complaints: history and resolution overview
Out of all reported cases, 3 complaints (27%) have been marked as resolved, while 8 complaints (73%) remain unresolved. The most recent resolved complaint, Junk, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
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Your Store Online Contacts
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Your Store Online phone numbersClick up if you have successfully reached Your Store Online by calling +1 (414) 409-0961 phone number 0 0 users reported that they have successfully reached Your Store Online by calling +1 (414) 409-0961 phone number Click down if you have unsuccessfully reached Your Store Online by calling +1 (414) 409-0961 phone number 0 0 users reported that they have UNsuccessfully reached Your Store Online by calling +1 (414) 409-0961 phone number
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Your Store Online emailscustomerservice@yourstoreonline.net100%Confidence score: 100%Support
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Your Store Online address2236 Bluemound Rd, Suite B, Waukesha, Wisconsin, 53186, United States
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Your Store Online social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 14, 2026
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