Xfinity Stream review: A company that no longer values expertise or customers

I worked in the telecom industry for 30 years and was ultimately terminated by Comcast. In my experience, Comcast’s customer service for both consumer and business accounts is consistently poor. Internal priorities often seem misaligned with customer needs, and I have serious concerns about the accuracy and transparency of some of the reporting provided to regulators, including around 911 impact and reliability.

From a product standpoint, I found their streaming app to be unreliable and frustrating to use compared to competitors.

Culturally, the company appears to prioritize image and internal politics over deep industry expertise and operational excellence. Many leadership decisions seem disconnected from the realities of the network, the front line, and the customers.

Compensation for many roles is below market relative to other telecom and tech companies, which contributes to high turnover and low morale.

In my opinion, Comcast has moved away from the entrepreneurial, execution‑focused mindset that originally built the company into a major player in this space.