Replied
Flight insurance
Hi,
I used booking.com to book two flights for co-workers. I purchased the insurance in case something came up and I had to cancel. Something came up with our employer and I had to cancel. I contacted booking.com and they told me to contact xcover. I made a claim to refund both tickets and they told me it wasn't covered unless they were teachers, students, had a test, was sick, or lost a body part. On the booking.com website when you pick to have the insurance it says it covers canceling it. I attached screenshots of what it says is covered and what they emailed is really covered. I think it's very misleading. Especially when it's an unforeseen issue I have no control over.
Policy number: WWUM4-NGVEL-INS $316.64
Policy number: U4KXK-WGAGD-INS $274.95
Desired outcome: I just want the refund to be put back on the card for the whole amount of each flight I booked.
Alaska Airlines only gave me a credit of $336.70. I would like the rest of the amount refunded, which would be $254.89. I think that's only fair since their insurance for the plane tickets is very miss leading.
Alaska Airlines was nice enough to give me credit for the flights. I will never use booking.com or Xcover.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for sharing your feedback with us.
We want to ensure that we are providing great service to all of our customers. We appreciate your feedback. It will help us to continue to make things better for our customers.
We have forwarded your feedback to the relevant team who may reach out with further information.
Once again, we appreciate your feedback.
The XCover Team
Replied
Travel insurance claim
Purchased XCover.com Travel Insurance ($127.01), through Booking.com, (12 Mar 2022) to cover two round trip flight tickets (to Key West, 1 Apr -8 Apr 2022. We had to cancel the flight reservations 1 April 2022 due to an error in port of departure & return. We assumed that Augusta (AUG) was Augusta, Ga (AGS), when we made the reservations, and when we...
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