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Vodacom review: Reversal of upgrade

Miss Nuri of Cape Town, ZA

Aug 31, 2024 2:58 am UTC

Verified customer

Featured review

Requested a cancellation on a the month to month bill on 26Aug24, An upgrade was introduced and the new packages was reviewed, where by I had to give consent the following day, then I reached out via 082135 requesting to proceed with the cancellation, I have been told it will take 24-48 hours for the reversal on the â€œnew packageâ€ to be reversed for a contract that I did not sign for, I then received quotes that I need to sign and return to Vodacom, which I never signed or returned. I have been calling them from 27-31Aug24 to discover that nothing is on the system of my request to reverse the â€œnew contractâ€. Yet all calls are recorder when we call the customer service line 082135. However Vodacom advised via sms that a delivery company will be dispatching a package, but the qoutes received and requested to be signed off was never returned to Vodacom, how are these packages being dispatched, if I requested a reversal of the â€œnew contractâ€ within 24 hours? (27Aug24 via 082135) Every consultant I have spoken to have being saying the same thing â€œ it takes 24-48 hours to action the reversalâ€, but itâ€™s been 5 days already. 120 hours, This service is disappointing. I do not want any new contracts, I would rather proceed with a Migration to Flexi Red Zero, it feel like it takes so much longer to cancel something with Vodacom then to signup for something. Why is this? I believe as a customer we in our right to cancel a request within the cancellation period - Isnâ€™t it? Vodacom Service is disappointing!

Desired outcome: The Desiree out come is Reversal of â€œnew contractâ€ as itâ€™s to be to expensive, and I want to rather proceed with a migration - flexi red zero

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