Virgin Active South Africa review: Polokwane Virgin active closed

This is now the second time in two weeks that we have arrived at the gym, only to be told at the door that it is closed due to issues such as water leaks or power outages.

What is particularly frustrating is that you are fully aware that when the doors are scheduled to open at 5:00 a.m., there is already a long line of people waiting outside. Despite this, notifications are only sent 20–30 minutes after 5:00 a.m. By that time, members have already made the trip, wasting both petrol and valuable time. In many cases, the message is only received when we are already on our way back home.

This lack of timely communication is extremely inconvenient and disappointing. I kindly request that you improve your notification process so that members are informed well in advance of any closures, preventing unnecessary travel and frustration.