Menu
Write a review
File a complaint
Viking Cruises

Viking Cruises review: Wish I did my research before this one.

H
Author of the review
12:38 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been on 3 Viking cruises and this is the last with them. We are on as I write this 11-19-2025. We booked over a year ago and only offered Tokyo to Sydney (50 days over $100,000), After boarding and talking to many passengers we were told of the "segments" that were never offered to us, we would not have sailed that long. So on board for 2 days I asked about upgrading to a bigger room and they said yes $16,000 extra for 12 days? A few days later we spoke to a single lady that was upgraded for free and also many other passengers that were offered a much better deal than we were with free upgrades. I guess booking early has its penalties. DO NOT PAY THE TIPS, the crew DOES NOT GET ANY OF THAT, give out cash tips to the crew. Viking keeps that money, ask any of the staff. If you don't opt out they will charge your card when you disembark. The on-board entertainment is like a bad Vegas act. It is better to book your own excursions on Viator because Viking is about double the cost for less experiences. Spending a large amount of money I it feels like a big rip-off. The captain made a bad decision and sailed north because of a cyclone; we missed 3 ports and got stuck on this ship floating around for 5 days with nothing to do. The port we were supposed to go to (Darwin) did not have bad weather. This trip of a lifetime turned out to be a BIG expensive mistake.

Recommendation: DO NOT PAY THE TIPS THRU VIKING, give cash instead.

0 comments
Add a comment

More Viking Cruises reviews & complaints

Viking Cruises - Scam 42
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Viking Cruises - The cruise that never was 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Viking Cruises - Breach of contract 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Viking Cruises - Additional cost to correct their travel arrangement mess 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Viking Cruises - Customer satisfaction 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Viking Cruises - Refund 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Viking Cruises - Ocean Cruise to South America
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all Viking Cruises reviews and complaints
  1. Viking Cruises Contacts

  2. Viking Cruises phone numbers
    Click up if you have successfully reached Viking Cruises by calling +1 (800) 304-9616 phone number 0 0 users reported that they have successfully reached Viking Cruises by calling +1 (800) 304-9616 phone number Click down if you have unsuccessfully reached Viking Cruises by calling +1 (800) 304-9616 phone number 0 0 users reported that they have UNsuccessfully reached Viking Cruises by calling +1 (800) 304-9616 phone number
  3. Viking Cruises emails
  4. Viking Cruises address
    5700 Canoga Ave, Woodland Hills, California, 91367-6569, United States
  5. Viking Cruises social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 07, 2026
  7. View all Viking Cruises contacts
Viking Cruises Category
Viking Cruises is ranked 8 among 27 companies in the Cruises and Charters category