Vanilla Gift Cards

i purchased a $90 one and it wont work either i took it back to wal mart that said its not their probelm,I will call home office tomorrow

i bought @$90 vanilla visa gift gard,found it was fake, wouldn`t work online,at wal mart etc,what do ido

I was given a $100 card in it's original box. They said the card was declined without even being used. The Vanilla [censored]s said the only way they can refund is to open an investigation, and give them receipts. Who keeps gift card receipts? Also, no where in the purchase agreement does it state this needs to happen. This is fraud.

i just purchased a 50 dollar vanilla prepaid master card at mac's mart in sault ste marie ontario. The card was not activated by the store but i have my receipt. I could not get the card to work, I called customer service and advised that i must send in copies of my drivers liscence address. reciept. and then she will make a ticket and i must wait up 40 6 weeks to see if they will reimburse me. BRUTAL>>Do not buy these cards. Good luck getting your money back if the store didn't activate correctly.

On February 29th, 2016 I purchased a $25 Prepaid Vanilla Mastercard, and did some cleaning a week or so later. Didn't activate the card for a while because i didn't need it right away. Threw out the receipt thinking I probably won't need this. Now they tell me I need the receipt, my bank statement isn't enough even though it's for the exact same amount the prepaid costs and the exact date it was activated, they must have the activation date to see if i'm lying. Only alternative is to get a electronic funds Journal to prove to them I did buy it from the store. I will go down to the store and try to talk to the same cashier who activated it for me and see if he can help me at all. Although Now i have absolutely no confidence in their customer service, and refuse to ever buy one again. The representatives on the phone lay all the blame on you, I got a little upset for good reason because there is no other recourse available, and no failsafes in place to prevent exactly this type of thing from happening. It has been available for 5 years now and still they have no other alternatives to confirm it. Seems like they do that on purpose to run your money down with inactivation costs./

On Dec 18, 2015 I purchased $100 prepaid vanilla mastercard from Shopper drugs mart. And as usual with all the complains the card can't be activated. I called their CS (customer service) first they asked me to send email I sent several times and it never goes to them. I went back to Shopper Drugs mart the cashier which I made a purchased with her she called vanilla's CS by herself and then she call Front Manager to deal with me. Front Manager told me that she can't do anything and I have to deal with issue by myself. I kept calling vanilla's CS for 5 times each time repeat same thing same detail I wasted time with them like half day.They gave me their fax number and I faxed them and the transaction was ok!. I called CS again and he said that they received nothing. I talked to their supervisor she advised me to go back to Shopper Drugs to try to refund. I went back to Shopper Drugs and Front Manager refused to refund and she did call vanilla CS by herself and sent fax to them again and transaction was ok!. Of course nothing work I lost my $100 for a scammer.Vanilla is scam itself and either of Shopper Drugs Mart they should learn how to be professional to handle the issue. Since Front Manager called by herself and make sure that the card can't be activated they should just refund for customer with no excuse. I guess none is going to take an action, none is going to fix it. We all just victims for those retail business which lack of responsibility.

Today is July 1, 2015 I went to petro canada the guy gave the card himself activate it got home not working called vanilla said not activated went back to merchant same thing card activation not matching the bill out of 100 plus fee went to shoppers bought another 100 card bill everythng not working same thing again not activated wrong number on the receipt but in the back both card same serial number I told them maybe its a wrong batch this is ridiculous I am out of 200 plus 12 activation they create reference number get me to fax everything but treating me like I stole those card and they stated it cant be a wrong match taht doesnt happen it is ridiculous a company able to take money from people like that and getting away with it worszt part when I go to store and they swipe the card to activate it in front of me the number taht come out is not even the number on the card so I am not lying when I say I paid for this card something wrong with the batch of card erro happen computer do make mistake and these are process and done through a machine to produce a lot at a time no they dont make mistake

This company is horrible Vanilla Master card needs to be monitored properly. I have been waiting over 3 months for a replacement card. They told me that they sent it twice along time ago which was a lie. I paid for that card, and I paid fees and taxes that I dont get back. why are they getting away with this!

I recently purchased a $50.00 Vanilla MasterCard from a local Money Mart to pay for my data plan with Bell. I called Bell and they said the payment was declined. So I called MasterCard and they told me the card was improperly activated. I was surprised. Activating a credit card seems like a fairly simple, straightforward act. The clerk waves the bar code under the red scanner light and the register makes a beep sound and you pay them. How can anyone mess that up? Anyway, their telephone representative took my name, address and phone number and asked me to take a photograph of my drivers license and e mail it as an attachment in an e mail to their company and he would have the issue resolved within 3 business days. He even gave me a six digit number saying he had opened a file on the complaint. I immediately became suspicious of this request for my drivers license and did some online searching. I thought part of the reason people use these prepaid cards is for the ease of use, if not the anonymity they offer. So much for either of those features. I ended up doing as he asked, but not before taking a pair of scissors and black duct tape to cover over my DL number with black strips of tape. I covered my signature, my height and weight details, my photograph and my middle initial. In my province, Ontario, your date of birth is part of your actual license number. It's the last six digits, backwards. The person's full name is also written in very small letters along the left side of the front of the card. Covered that, too. It looks like a document straight out of the PMO's office, redacted to Hell. Now I'm waiting for a response from their Florida office.

I agree to all complaints! My employer gave me a $200 vanilla mastercard as a commission. I did not use it right away. Few days later, I decided to use it in a buffet restaurant but I was surprised that it was declined! So I called the customer service and was advised that I need to provide them the proof of purchase and a driver's license. The next day, my manager gave the receipt to me and I immediately faxed it to vanilla mastercard. I was told to follow after 2 hours to check if they received it. They even gave me a dispute number to quote everytime I will call them. After 2 hours, I called them back and was told that the copy of my driver's license was too dark for them to see. So I ask for an e-mail address where I can send it over. So I e-mailed them a colored copy of my driver's license. I receive an auto reply stating " This is an automated response. Please do not reply to this email. Thank you for contacting card services. We have received your correspondence. Please allow 3-5 business days for review and resolution". I thought everything is going well. When I tried to follow up 11 days after, I was told that my e-mail was not received! I told them it is impossible that my e-mail did not go through because I received an auto reply from them! I got the same reason, there is something wrong with their e-mail system. How did it become my fault that there is something wrong with their e-mail and I have to suffer? So again, I patiently e-mailed them my driver's license and this time I requested that they call me to at least inform me that they receive it. I don't want them to put me on hold for a long time and waste my time for nothing. Who knows they will tell the same thing that they did not receive it! Until now, 5 days after I resent a copy of my driver's license by fax and e-mail, I did not receive any call from them! Good luck to me if ever I am going to get my $200 back!

Never ever buy this credit card (Vanilla Mastercard) . I purchased a $100 card last week. When I was trying to use it I found out it was not working . I contacted Mastercard and I was told the card did not get activated at the time of purchase. The company received all the info from me including : Name, Home Address, Card Number, and of course a lot more information from my receipt ( spent 40 minutes on the call) . I was later told that I need to wait for 3-5 buisiness days so that they could investigate it. After 5 days, I called them back again inquiring about the status of my card . Guess what, I was told again that the investigation might take a couple of more days.
So right now I am not sure how long I need to wait before this card gets activated if it ever gets activated.

Got a $50 gift card as a birthday present by my wife's parents. Went to use it 3 months later and it shows it's not been activated. Called "customer service" and was told I have to provide:
1. A copy of the original receipt.
2. A copy of the front and back
3. Send a separate email for each attachment
4. Call to verify they recieved the attachment
Seriously! That's not even worth $50.
SCAM, stay away.

I've got 7 dollars left on my account and i couldnt buy a 6 dollar item. I go home and check my balance, and it says they cant find my card. Im guessing vanilla visa does this for everyone and that is how they manage to keep their company afloat.

you can file a complaint with the BBB as a start, here's the link to Vanilla aka Mio Card

http://www.bbb.org/columbus-georgia/business-reviews/credit-cards-and-plans/mio-card-in-columbus-ga-4118/#rating

Ok so there is no scam from visa on this one what is going on is there is a small ring of thieves going around stealing the cards and replace them with other cards that were not meant for that package and some how sealing them back up and waiting for the package to be scanned and then the cards being activated and the money being stolen off of these cards. I know this cause it happened to me personally.

I purchased a 35$ vanilla visa and payed the 5$ activation fee, which is a joke. I read the information that came with it and realized I should register it online before trying to make an online purchase. I registered it online, and tried to make a purchase, only to find that it was declined! I tried to purchase again assuming I had typed a number in wrong, and it was declined again! I checked my accound balence to find that I had 7.85 cents left... what?! Turns out that the two transactions were "pending" and the money was in electronic limbo, neither spent, nor available. I contacted the store I was purchasing from, and they only showed one attempt and were not able to collect funds, because they weren't there. He contacted visa and they said there was nothing they could do, I contacted visa CS and got the same response. The merchant I was purchasing from was only able to cancel the order. The visa CS said I would have to wait a week to get my money back and that the entire process was automated by a program and that they could not do anything about it! Although, my money was refunded, I'm upset that I had to wait a week just to get my money back and for the card to realize it was registered for me to make a purchase.

I bought a $25 vanilla gift card to be able to bet it online. It is now being declined so I decided to call the company and speak with a representative about the issue. I have been on hold for 40 minutes waiting on "the next available representative". So my only assumption is that either nobody wants to work for them or there are way too many issues that need to be resolved.. unbelievable
-Robert Harris Proctorville, OH

Im french so Ihope you will understand what my complaint is all about.
Ihave vanillamaster card each worth 25$. I still have 14$ left on each card but when I try to use it on facebook it s not working but they tell me Ihave 14$ AVAILABLE ON EACH CARDS. How come Ican t use it.
Sonia FIliatreault

i buy one every month my work fine

VANILLA GIFT CARDS ARE A RIP OFF! TRUST ME ON THIS! NEVER GIVE THESE AS A GIFT!THEY DO NOT WORK LIKE MAJORITY OF THE GIFT CARDS!BY THE TIME THEY "FEE YOU TO DEATH" YOUR CARD HAS NO VALUE. THAT IS, IF IT ISN'T REJECTED AT THE ESTABLISHMENT YOU TRY TO USE IT AT!AND...CAUSING EMBARRASSMENT TOO!

I just got two 50 dollar cards as gifts. Sealed in package that appears to be intact.

I opened one, only to find out that it had been used in California in 2009 for all kinds of different purchases. The card and also the one that is unopened, are both used and have no value. They somehow repackaged them or made duplicates with the same numbers.

Where do I make an official complaint for fraud?

I my card expired the same month i got it for my little sister and now i can't get hold of any one real person form "Vanilla" to help me fix this. It feels like a really big SCAM!

If you were smart you would have read the terms and conditions printed on the card's packaging before buying it. By buying it you agree to the terms and conditions which includes activation fee and monthly fee.