CB Banks Direct Express

Direct Express review: Unauthorized purchases ( 1 comment)

Nancy Sabol of US

Oct 11, 2025 9:18 pm UTC

Verified customer

Review updated: Apr 08, 2026

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On 9/21/25 I checked my account to find over 2000.00 missing. I looked at the transactions, they were for several restaurants, a hotel, many door dash orders, an online adult products store x rated, and several transfers to a prison account and a grocery store that is not even in my area There were 40 transactions.. I called Direct Express to report the charges, I sent in a detailed list of fraud charges, was told it would be investigated. I waited 10 days and called back to check status. Was given a partial refund. Today I received a letter stating that these transactions were authorized and had access to information only I would know. They said the merchant was pre-authorized to debit my account. With no signs of compromise, plus a review of prior transactions with the merchants confirmed the transactions were authorized. I received three letters all dated and mailed the same day. Impossible. I live alone, I have never given any information about my card to anyone, My card is always in a secure place, and I only use websites that I have ordered from and trust. I am 76 years old I am extremely frugal, and seldom travel. I donâ€™t know anyone in prison and I have never used door dash. I tried to use my card today and it is locked and restricted. I canâ€™t talk to anyone on the phone as it is Saturday and the website says it is having issues. Now what am I supposed to do to do? I have already changed my SSI deposit to another account. Someone has stolen my money and I am angry.

Recommendation: Donâ€™t trust Direct Express

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Angels88

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Angels88 of US

Apr 08, 2026 6:47 pm UTC

I called 2 days in a row to despite 2 charges and both days I was on the phone for more then 2 hours before giving up and hanging up. There was no way in hell I made the 300 dollar worth of charges because I was in a state hospital on a locked down until and didnâ€™t have access or ability to use my card. I thought that a hotel I was staying at may have done these charges because I went to reserve 2 more nights and my card declined insufficient funds but the room cost was 155 and change and I still had a balance of 422 so unless they werenâ€™t attempting to take more this charge should have gone through but customer service said the charge was for 150 and she saw where it declined but thought it was because we despite the charges first Iâ€™m beginning to think it may be a inside job and that is why you can never get your call answered.

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P.O. Box 245998, San Antonio, Texas, 78224-5998, United States

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Apr 08, 2026
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