USAA

The same thing happened to us. USAA is actually worse than other banks we dealt with. An account was charged off and they froze all money in our USAA Checking. They took $600.00 without even notifying us.
Now we cannot pay are other USAA bills. Very unreasonable people there and no respect for you. Once you get a charge off you are trash to USAA.
I will be closing all my checking accounts with USAA. Because if I deposit any money in their they will immediately take it and I will have overdraft fees.
I suggest you do not deposit money into USAA. Open at a local credit union.

Scam? MAn there are some people on here with no sense. Your probably one of those people that blame everyone for your mistakes. What scam? Hoepfully everyone that reads your ridiculous comment has enough of a brain to realize you put not facts, your just mad because YOU messed up and a company followed its procedure.

And if you cause a loss to a company then why should they give you special access? Ive had this happen as well. WIll it not be restored once you pay...

I HATE THIS BANK MY HUSBAND I WERE SCAMED AND THIS BANK CONTINUED TO LET THE COMPANY STEAL FROM ME AFTER T REPORTED.IM NEGATIVE 1, 200 BECAUSE OF THIS SCAM AND THEY SAY ITS MY FAULT AND THEY CANT DO ANYTHING ABOUT IT.

They have screwed me too and I couldnt agree with you both more! USAA is only nice when they are going to suck you into becoming a member, everything is a pretty picture until a claim comes along or you call them out for something they did wrong. All of them tell you something different and a lot of the supervisors arent that nice at all. I haven't met one person that has actually had a problem with USAA and USAA actually fix without a But or problem behind it. I'm really sorry to hear what happened to you though USAA should take care of ppl like you...Grrrr they make me so mad

They have zero loyalty and have gone to a pure "bottom line" attitude. Longstanding relationships mean nothing anymore and they will drop you like a hot potato if you have a problem.

Its a very sad situation for a company founded on principals of loyalty and honor among officers to decline to something more like a local pawn shop (appologies to pawn shops!) or payday loan operation.

Do not I repeat DO NOT go to USAA for a mortgage loan. I googled "USAA Mortgage" to find my agents managers number to complain and found tons of complaints about USAA. My heart sank as I read complaints from 2001 staring the same issues my husband and i are currently experiencing. The agent called a month after we sent all of the loan paperwork to "get more information" (by the way she requested the same information submitted earlier). We were told Oct 5th we were good to close on the original date of Oct 15th. On the 14th she sent an email again asking for a statement from my boss that was, once again, previously submitted. She assured us that we would still close the following day. Not only did we not close the USAA agent didn't even bother to call us. She ignored 5 calls and 2 emails and finally talked to my husband THREE hours after we should have closed. She assured us that the underwriters would complete their work on Saturday and we could close Monday. I tried to call every manager and supervisor in Monday and I only received voicemail. I left a message on each one and I still haven't received a returned call from them. It is Tuesday now. We finally signed the paperwork but we cannot receive the keys until USAA sends the money to the attorneys. I received a call from my realtor at 5pm today saying USAA sent the money but was 3, 000 dollars short! Every piece if paper we signed to close today (drafted by USAA) had the correct amount; how of all people did THEY get the price wrong? I have wasted days away from work and I had to change our delivery date for our household goods three times now. I will never make this mistake again. Oh on top of everything while signing the closing papers we found out that their were 6 packages that missed their closing date THIS WEEKEND in NC only because of USAA. I cannot image how many world wide are waiting like we are. This is very disappointing.

I have just been notified that USAA is cancelling my house insurance. I have looked around for several years and settled on USAA for both my home insurance and my car insurance. This was the first claim that I put it. (flooded bathroom, front room and basement) Heck, I doubt if I will have another claim for 20 or so years. I do not understand the way that I am being treated ?

I am finding ths out the hard way

I'm a 26 year USAA member now looking for another insurer. My recent claims experience has been horrible. A 60 ft tall tree fell on my house causing $37k in damage. USAA has used every trick in the book; claim delay, low balling, recoverable depreciation schemes, bad customer service, etc. It has been a nightmare and I've lost a lot of money and time. USAA drapes themselves in the American flag and the military service of their customers but USAA has devolved in to a bunch of shysters. They should be ashamed.

Your posting has motivated me to share my similar experience with USAA. I also do NOT recommend using USAA for VA loans at this time. I will also post a complainted about "missed close dates."

My husband and I are now going through USAA mortgage hell -- will never do more business with them and will pull all my other business asap!

Usaa used to be a good bank (back in the late nineties and early 2000), but now their service sucks. They keep charging my account unnecessary overdraft fees. I ordered stop payment on a check and they still posted it to my account as an electronic payment. They didn't even notify me to tell me that they were going to change my payment to an electronic payment. That's crazy! Then they charged my savings account a few fees and they claimed because I was transferring money over to another one of my accounts too frequently they changed that saving account into a checking account. How are you going to charge me for switching money from one account to another when both accounts are my own? I am so pissed and fed up with USAA. In a few months once everything gets back in order, I'm going to cancel my service with them. They have changed so much (for the worse) in the last few years.

usaa is a disgrace to the military and military dependents. I opened a checking account only back in October of 09 and now they have disclosed to me that they are shutting down my checking acct and want no further business from me due to me depositing my government school refund check into my fiancee's usaa acct. WTF? I was told this was fraudulent, even though I am on his account, and because, as we all know USAA has ZERO walk in centers for depost, my account was frozen and then ultimately told that they want no buisness to do with me, . THis is an outrage and Im disgusted by the way they conduct their banking. Its a disgrace and I'm ashamed to have ever been affiliated with this low life bank.

I was refused for a loan without taking the good part of my credit history into account, only the negative. My local bank OKd me for a loan afterward. For USAA to be pro military is a joke. There advertisment is just a scam.

Same happened to me now. The person insured by them backed into my car. First they tried to deny their responsibility. Then they didn't want to send appraiser because they want to save cost. Three week passed by. I am still trying to get hold of appraiser. I am very disappointed at their service

USAA did the same thing to me. I also carried everything with them for 25 years. They have gotten really sleazy and are now PREDATORY lenders. They also decreased our home value on equity loans and our credit union appraisal came back significantly higher. They have turned pure evil. I heard they no longer are run by military people...is this the reason they are pure evil? LIARS and no LOYALTY to customers. Oh, they screwed me on some insurance claims also but that is a different issue. Someone totalled my car and they paid me signficantly less than any book value out there. They used the WHOLESALE AUCTION PRICE for payment when I pressed them as to where they got the low comps. They tried to slip it by me. Nice, huh?

D.O.I. insuance complaint department. You make a complaint to them and USAA will be VERY helpful.

I'm completely ticked off at USAA. One of their clients is the at-fault driver in a collision in Texas. USAA is trying to force me to accept inferior junk parts (reconditioned) to repair my car. Does anyone know WHERE can I find information about my RIGHTS as a Texas auto insurance claimant?

DO NOT GO WITH BANK OF AMERICA! Google BANK OF AMERICA complaints and your computer will burn up. Go with Security Service Federal credit Union in San Antonio and don't give up on USAA. Have your main checking with SSFCU and have money sent each month from SSFCU to USAA to pay for your insurance. They give you a 10% discount for have automatic withdrawal. All the insurance companies are bad look at ALL STATE being sued by attorney generals in many states. Bank of America is HORRIBLE HORRIBLE HORRIBLE. I had them for 3 pay periods (3 active duty checks) and they bounced over $$2500 worth of checks because my money was NEVER EVER deposited on the day the military paid me. BOA would wait at least 2 but sometime up to 4 days to deposit my money all the while telling me they would "honor" any checks they came through. This was in 2000. My USAA auto and property insurance came out on payday and my mutual funds a few days later by AUTOMATIC withdrawal not by check. ALL BOUNCED! It was the single most frustrating horrible experience of my life. I had a $2000 overdraft signature loan with BOA (like I did SSFCU which I never closed thank God) and BOA made sure they RACKED UP EVERY CENT of it in bounced check fees $39 each. I thought I was done paying the BX and Wal-mart etc. and then stormed into BOA to close my account and found out they ran the same check for $6.00 for lunch I cashed at the BX 3 or 4 times just to rack up that signature loan which I had to pay off before I could close the account. I kept all my BOA statements PROVING they never deposieted my military checks for DAYS after payday but was exhausted working on my masters degree and working and raising a child. I was screwed and worse my airmen all said "I TOLD YOU SO" because they had already been through the experience. When I had my military pay going back to SSFCU, SUDDENLY NO MORE BOUNCED CHECKS! TO ALL FIRST SERGEANTS OUT THERE: BEFORE YOU THROW OUT ANY AIRMAN SOLDIER OR MARINE OR SAILOR out of the military, HAVE THEM DUMP BOA FOR SSFCU and their checks will not bounce.

Usaa is nothing but fraud.. They do same thing to me and listen you dont have to be their staff employee. They do that with all claimants and insureds they are fraud and they need to be investigated. They sure do cause alot of mental anguish and caused alot of issues for me also so dont feel bad im going to sue the #### of them no worries..

I've read through all of the posts here and I feel a few things need to be cleared up. First of all, if your husband is messing around with someone at work, you have other deeper issues that need to be addressed. It is NOT a USAA problem -- it is a SPOUSE problem. Secondly, complaints from disgruntled employees should be taken with a grain of salt. If you were fired, laid off, etc -- then you were either part of the summer surge team, or you must not have been performing up to the required standards. Take a look in the mirror first before you bite the hand that fed you. Also, if you you feel you are being overworked while management and directors sip coffee and attend multiple meetings, then you clearly don't understand business. Doctors make the big bucks -- they see you for 5 minutes when you're in the hospital, and the nurses willingly do all the work for a fraction of the pay (because they are the ones committed to the service aspect of their field). Welcome to reality. I actually prefer the member contact to the coffee-sipping meetings. It's a privilege and an honor to be able to speak with our military, connect with them, hear their stories, educate them and offer them some guidance and reassurance. Taking back-to-back calls is your JOB! If you don't like it -- change it! Find another company where you feel you can actually make a difference in someone's life, get paid to do it, and get great benefits. Or...here's a good one...stop complaining & embrace your current position... pay your dues, work your tail off and strive to continuously improve and grow so you can get promoted to one of those "cushy" director positions. (Be warned -- the grass is not always greener on the other side.) The opportunities are there for you - what you choose to do with them is all on YOU.

Next, let's all acknowledge the fact that there is NO perfect company, NO perfect employer, NO perfect job, NO perfect management team, and from a consumer standpoint -- NO claim that was perfectly satisfied. Unfortunately, it is human nature to point fingers and blame someone else when we are hurt, angry, or simply uneducated and reaping the consequences of our own bad decisions. Think about it -- millions of members -- only hundreds of complaints. Those are staggeringly great odds. Human beings tend to want to tell the world when something goes wrong, but rarely do we find it worth taking time out of our busy lives to tell the world about something that went right or to thank someone for a job well done. When is the last time any of the complainers on this site posted something positive? I'm not judging -- just guessing. Might be a good time for a little self-reflection for you.

Just to be clear -- I do not use the term "uneducated" as an insult, but insurance is a very complex industry. If you are simply searching for the cheapest premium without taking the time to educate yourself, then you are setting yourself up to be the next disgruntled recipient of a less than satisfying claim payout. I have been in the industry nearly 20 years -- not all of them with USAA. I can confidently state that USAA is by far THE BEST company out there (from a member AND employee perspective) -- and I pride myself on making sure every member I speak with gets the information THEY need to make an educated decision about THEIR financial security. I don't recommend coverages, I don't tell you what YOU should choose as a deductible, etc. I EDUCATE you. It's YOUR money. It's YOUR protection. It's YOUR decision. (And it CANNOT be done efficiently or accurately in fifteen minutes or less!) An educated adult understands there is a lot more to it than just paying a premium for a number of years and getting 100% of whatever they want whenever they file a claim. If you CHOOSE a 2% deductible, then it is YOUR job to understand exactly what that means and how it will affect YOU. If YOU choose lower liability limits because the premium is cheaper, then YOU are the only to blame when you have liens placed against you and your future earnings garnished by claimants because your insurance company didn't cover "everything".

I cannot tell you the number of times that I have spoken with people who are willing to take insurance advice from their neighbors, the car dealer, their realtor, their mortgage lender, their family members and what they happened to overhear from a stranger when they were in line at Starbucks...instead of having that conversation with me, the insurance professional., who wants to simply educate them on the importance of proper liability coverage. Would you call your butcher for roofing advice? Or your mechanic for a good recipe? Or your mom to perform surgery? Or a barista to fill your prescription? We all know who to trust when it comes to certain things -- we all want the specialist or the expert in the field so we can get the best product, the best advice or the best service. Why should your financial security and the protection of your home and family be any different?

I understand that Insurance companies as a whole have gotten a bad reputation for taking money in and not paying out. Let's break that down: in its simplest form, the insurance industry is a gamble. Everyone puts their money into the kitty, and rolls the dice -- hoping NOT to have to file a claim. When someone files a claim, the kitty is used to pay that claim. If there is not enough money in the kitty because of the number of past claims, then everyone needs to contribute a little more and the rates go up. If there's a lot left over in the kitty after operating expenses and claims are paid, then members receive their little piece of the pie through dividend payouts. All this happens while continuously monitoring the internal expenses of keeping up with the ever-rising costs of labor, construction materials, vehicle parts, changes in building codes, individual rating factors, etc. So it's much more than expecting to receive a payout equal to the amount you've paid in. Do you go to your local gas pump or grocery store and tell them that you deserve a better price for the same product because you've been shopping there for years?

ASK questions. EDUCATE yourself. Be accountable for YOUR own financial security. If USAA isn't the best fit for YOU -- either as a member or an employee -- that's okay. No need to be bitter and lash out. Be an adult and move on. It's YOUR choice.

I am a spouse of a 100 percent disabled veteran. he served 3 tours in Vietnam. I have a USAA credit card and it had a $15.000 limit.
we had some credit card debt.we agreed to do some balance transfers to USAA. this happened about a year ago. it started out at
$12.600. we paid them $3.100 for the last ten months.
they have charged us $1.400 in interest. we got a statement dated june of 2015 that stated that we owed them$10.318.57.
but now they say we owe them $11.199.95..and the statement also says that if we only pay the minimum we will be paying about
28 years. it took a long time to get through to someone. I asked if they would give us a lower payoff. they said no. I don't know how they came up with these figures. this cant be right. if you read their reviews on the internet . there is a lot of upset people. we will cancel our car and house insurance
with Usaa. I told them they are not helping veterans they are only helping themselves. someone should stop them from taking advantage of veterans.

AA is the worst company I have EVER worked for! Beware veterans! The management spends much of their time visiting with each other, talking, laughing and drinking coffee at each others desks while Member service representatives take back to back calls.

We are monitored by an auditing department as well as 4-5 calls a week by our manager. We are expected to know each state's insurance laws as well each computer application in addition to new and/or process changes.
Training was inadequate. You were told that training provides 10 % and the remaining 90% is learned on the job.

The Member service representatives often get their weekly meetings shortened or completely cancelled while the managers continue to attend their 4-5 meetings a week, unoblivious to the back to back phone calls, either not acknowledged or uncaring.

I retired with my previous employer after over 30 years and I have never been treated so unprofessionally or disrespectfully in all of my life.

There is a task force in place asking why turnover is so high. I was fired for the FIRST time in my life for making two mistakes. Instead of reviewing the mistakes and being given the opportunity to improve, I was fired.

Veterans, I love you and appreciate all of your hard work and sacrifices. My family is a proud military family as well. WWI, WWII, Vietnam, Iraq and Afghanistan. Thank you for service!

Usaa was a good bank, they do not care about military like they say,
They have gatten money out of one of my checking, now by check is going to bounce,
Usaa does not care, you.

USAA DOES NOT CARE IF YOU ARE A LOYAL MEMBER! They sell themselves as being supportive, loyal to their long-term customers, however, if you are in a financial jam they will drop you like a fly. I was short $30 for a payment and they cancelled my auto insurance. Now, they think that just offering to re-evaluate my policy and having me go through all the paperwork again that they are dong ME a favor. The company has gone downhill from where they were years ago. Did I mention I've been a loyal member with no financial issues or delays in payment in 20 years, not too mention my Father has been a member for 50 years, they don't care. Liz Green the "Director" was completely rude and combative during our 2 minute conversation I had with her that took two days for her to return my call. Shame on the upper level management of USAA. I can't wait to spread the word to everyone and anyone I know. I'm glad I could be a loyal customer to you for 20 years, cannot wait to switch to Triple AAA! I've heard so many people for the past 20 years try to convince me to make the switch, I'm looking forward to seeing what they've all been talking about and making a real relationship with such a respectable company. Oh, and since I've been shopping around, I realize that USAA isn't any cheaper than anyone else out there, just another one of their scams.

USAA is a whole little city and many of the employees have a secret life there. Two years ago I found out that a woman (Immature 28 year old) was enticing married men knowing that they were married she didn't care till I found out that my husband was not her only victim just the one who was caught. You see she lied to HR/upper management and her supervisor that she had no involvement or contact with my husband but she did. You how could you have no involvement or contact with someone and receive intimate gift almost weekly? (I found most of the receipts) Now almost getting him fired and was most likely was told NOT to have contact with him, few weeks later she made it a point to go up to him and tell him that she's pregnant. What's that? Now my marriage is destroyed and my children do not look at their dad the same and she still works there. I wish there was a way to contact HR to advise them of the kind of employee they have and all the lies she has told them only to save herself (you see she also had a boyfriend that was not aware of what was going on and probably still doesn't know). I don't know where to start or who to contact at USAA to advise them of this employee. Does anyone know or have suggestions as to what I should do?

USAA IS GREAT So far no problems and icall if i am missing a dollar and they patiently help. But one time I did call and someone asked for my password and that was suspicious and they said i got it anyhow but i still did not give it. it was wierd and uncomfortable but the first, Other then that I love the company,

i too have had a horrible history with usaa. We were in an accident (not our fault).It did a considerable amount of damage to the vehicle.The "representative" from usaa said the damage was under $700 when in all actuality it was well over $5000.So ridiculous. They did not have some one from usaa come to assess the damage instead went through a contracted third party company.We could not contact said company as the contact number was our phone number!When we finally managed to get the right number. I took over 2 months of rescheduled appointments(to assess the damage) before the vehicle was "assessed".The company gave us the cell number to the representative who was supposed to come.Every time we contacted them they said they would be in our town in just a few hours and never showed up.On top of this we purchased a home before this happened and atleast 3 times in less than a year we have had to call and fight with them because they say we are in default. after hours and hours on the phone fighting with them they always prove we were not in default.Accounts are almost impossible to close...I hate USAA

I don't know if people understand that the "hundred's of complaints" you have seen against USAA is quite less than 1% of their coverage of the US. They employ about 22, 000 people alone, it would take 220 complaints to see 1% there. They cover SO many more people than just that, and the resulting percentages bring up nearly 80000 complaints constituting 1%. The worry will start when the complaints come in by the thousands. Every company is going to make mistakes. Small businesses aren't always right, and we in this world today are convinced that large companies are never right. I will not say that it is bad to question what something at a big business is saying, not by a long shot. Question everything! What I think is that when something happens individually like that, it's unfortunate, but you can't measure something like that on it's losses**.

**If we did that, then the Spurs would beat the Lakers on a yearly basis.

Been on phone over two hours trying to close credit card! Passed to 5th person then says hour wait! Getting the run around and will file complaint with MD Attorney Generals office.

I work in a secure area and cannot have cell phone. So sitting at my desk I CANNOT get customer service to help me. They say they HAVE to verify me thru text.

i am writing because i been a member for 24 years and because of individual mix up ,i had to renew my membership and charged additional fees.

This is the third time. Why..

usaa is holding my social security payment from me, due to possible fraud against me. i showed them what is going on and now they are holding my funds for 60 days, I am disabled and need my meds but have no money to pay anything

I have NOT been able to log in. My account was locked. Have tried to phone, every time I try the lines are busy.

I'm a bit discussed. When will I get to check my account?

I would like to check my account.

Jean Jacob

[protected]

USAA are not paying claims for Members to our hospital. When we call we get the run around. We get hung up on. USAA owes $360,000 on one member. I have called twice a month for several months. I have 7 times. We have sent medical records 4 times.

This claim Must Move Forward. I am Tired of sending pictures to Tiffany in Tampa. How many more pictures does she need? Is there a company standard? What is it, 73, 22, 51, "more"? Get this claim moving, or reassign this claim from Tiffany in Tampa. Now, please.

Edward BOHANNON

The adjuster has not contacted me regarding the claim for over a week and has delayed the repair to my vehicle to the point that my rental car coverage will expire prior to my repairs being completed.

why does usaa kep off the internet site to pay my bill every month,instead I have pay my with a check. I change my phone because i change phone number,now what my new phone is [protected], David Blackwell any help would be pleasing for me,my new mailing address is 1500sandyspring road unit 70 Houston Texas 77042

I have had USAA auto insurance for over 60 years. Payment is automatic each time. I just need proof payment to show DMV.

CS person mailed check to dealership instead of me. Now the dealership does not have to forful my request of what I wanted done to my vehicle. Now I have a car not complete . Damn damn damn! And I like USAA, but never thought they would do me, ex military person like this.

Stuart blain parker CEO Lives at 16 De Zavala PL Shavana Tx A S SFace

I am asking you to take a look at your involvment with the NFL.
I don't think it's good that a company that is based on our military should do business with the NFL as long as players disrespect our flag.

Do the right think, you need to put your clients first.
Until the apologize & Protestant a different time you should pull your ads.

usaa is the worst company I have ever dealt with and only the ingorant / people whom have never had to make a claim would make a comment such as "usaamember" did. shop around and guarenteed you will find ie: state farm homeowners $500 less per year then usaa and auto ins. for two vehicles for a year is $400 less. WOW! The only thing you get with usaa is them saying it's special insurance catered to military and miltary family members...THAT IS IT! WOOPEE! THEY SUCK! I am in the process of taking them to court. My lawyer has taken the case with no money up front and says that they are negligent and that we have a solid case against them. That is all I'm able to say at this time but trust me USAA in my opinion is very CROOK-ED! Do your homework with the rates...you'll see. Check out all the complaints to. There are thousands of them. Legitimate ones! This company should be ashamed of themselves! So should the THREE people that defend them.

I followed this link out of curiosity because I've never heard a complaint about USAA. I've been a USAA member for 32 years (that means I'm insured with USAA).

The previous posters have pointed out the obvious. You're trying to harm the reputation of this company because they didn't pay you $150, when it was YOUR responsibility to collect the information from the party at fault. As has already been pointed out, the USAA driver was not at fault, and USAA should not pay.

This is a classic case of transference. You're transferring your anger at yourself for not getting the driver information from the party at fault to the innocent USAA drver.

As another poster suggested, call your insurance and ask if they'd pay in the same scenario.

You're the one who is responsible for your inability to collect from the party responsible. Sometimes the truth sucks.

You are being ridiculous. It was your responsibility to get the at fault party's information. USAA did exactly what any other prudent company would do. The policy contract says liability it used to pay bodily injury and property damage if you are negligent and af fault for the accident. The person behind you is your equal in the senario.

If the situation was reversed , then would you expect your insurance company to pay for the other person's damages, regardless of cost? Why did you not stop the person from leaving? It is not fair that the woman who was pushed into you should pay for your damages. Contact your insurance company and ask if they would have paid. I've worked for several different insurance companies and not a one would pay if their insured was not at fault.

As a Highway Patrolman I understand, but I side with USAA. That accident is what we call a domino accident. The first domino fell so the rest collapse. Well the first domino is at fault and information should have collected from the first vehicle that rear ended the second vehicle.