Dollar General reviews and complaints 1
View all 3854 complaintsDollar General - Store in Llano Texas on College Street
😡😡😡😡😡Went to the Southside Dollar General. When I got to the checkout there was only a young man at the middle register and a woman with children. No one to check out at first register so I went to the 2nd. Then the two employees were talking behind the register.
I saw it said “Card Only†& “no alcohol or tobacco at this register.†It did NOT say “Self Checkoutâ€. If it had I would have moved.
I asked the girl if she could help me. She was rude and said “You have to do it yourselfâ€. I said I had never done it and did not know how. She said here’s is the scanner.
I was having a leg spasm and could only stand by holding the basket with one hand.
I told her it did not say that it only said Card Only. I had no idea.
She then kept saying “Well what do you want me to do?†In the same rude tone.
She did NOT say “you can come down here and I will check you out†OR “let me help you.â€
I managed to scan it all and had my card in the machine and she said “what should I have done for you?â€
I was so angry and my legs were giving out by then I said “not be such a bâ€. And she came and took the groceries that I had scanned away and had my card in the reader.
What happened to CUSTOMER SERVICE?!
If I had ever treated a customer like that, especially an older woman alone, I would have been fired on the spot!
Desired outcome: She needs some training and a Sign that it is Self-Checkout.
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