Six Flags Entertainment reviews and complaints 3
View all 70 complaintsSix Flags Entertainment - Reservation system
Hello, my name is Ricardo Carrero. I haven been going to six flags great adventure on Jackson NJ since 2008. I have always enjoyed the excellent rides, friendly service, quick lines, n pretty decent food. I am totally aware of the reservation system which has been called for since the COVID-19 pandemic. Trying to make a reservation since this policy has started has been a total disaster. I have not had the chance to go this year. I live in fear every day of contracting this deadly virus cause you never know who you might be around no matter where you go. It's pretty sad also that Six flags has shut off all info on social media in regards to how the park is operating, no live stream at the park, no news letters, nothing. I also have a dining deluxe pass too. I paid $160 dollars for this pass and it will be a slap in the face to me if I am not able to go to the park this year not even once. I feel that I should not have to throw this kind of money away due to a system which has caused alot of people problems. I am trying at the present time to contact the marketing department cause I feel that all members and season pass holders should be entitled to a additional year free. We are missing the summer and I'm aware things around the world are not the same. We all need to be safe and be aware of our surroundings. A theme park should be a fun and safe enviornment for all people to enjoy. Thank you for reading this and I look forward to a responses soon...
Six Flags Entertainment - sales
Myself and my 3 children and a friend of my children went to Great Adventure in Memorial Day! We thought we did our homework and ordered the flash pass on line think it would be very crowded that day and would make it easier to enjoy the day and go on the rides in a quicker time frame! My 2 boys take medication long direct sunlight exposure is not good for them! When we got there we were told the flash pass did not include the price of admission! We had allready paid 320.00 for 4 passes! Then we were told we didn't need 4 flash passes (1 fir each person excluding myself because you can put up to 5 people on one and to go to guest services! Got on line for 1 hr 15 minutes to tell us we would have to go to flash pass which is inside the park! We would have to buy full price tickets because preorder is only the day before! so now we had to buy 5 tickets at 82.99 now we're close to 800.00 another line to wait on in almost another hour and a half! Get into park go to flash pass lu w another 45 minutes for them to tell us we had the wrong information they found not issue refund and everyone needs there own flash pass! Wrong information spent half the day on lines out out close to 800.00 fir 1 day! I work hard for my money I'm a single mom! Could not afford a vacation and had to pay 800.00 jyst yo get into park from Misleading and wrong information! Spent more time on line than on the rides! So disgusted about this situation ! I didn't want to dissapoint everyone and we drove an hour and a half to get there! That kind of money not including drinks and food after we got in! It's horrible your staff is unknowledgable and no one even cared to help us in any way! It's a shame people have to pay that exorbitant money for 1 family day! Will never return ! I shared my story with family and friends and they were outraged as well as I am!
Six Flags Entertainment - long lines, broken rides, bad service
During my stay yesterday, there were only long lines (more than 1 hour) and longer lines on the most popular rides. The park was understaffed, rides were closed or stalled due to mechanical failure, and when I complained, I was told by Cody (badge #220) that this was the way it is. When I complained about Cody, the kind folks at Gueast Relations told me that Cody told the truth. Don't go. Big RIP OFF.
If there are any attorneys out there, this is the stuff that class action suits are made of. Let's do it.
They do not care about their guest as a whole and just want the money. we experienced a safety issue while staying on the property and as a result were asked to leave the property with a promise to refund our last night we didn't utilize and now we can't seem to reach anyone or get any follow up.
I brought my son & 3 of his friends to six flags recently. On top of the outrageous admission price, we are getting charged to go into hurricane harbor?! Absolutely disappointing. And the park is dirty & gross! Yuck
I purchased 6 season passes in 2014 for 6Flags/Great Adventure in Jackson, nj...Advertised as12 monthly payments charged to my credit card. Little do they tell you, they continue to charge your credit card AFTER the initial 12 months. In the 2015 season, I purchased 3 season passes at the gate. I did not renew the other 3 passes
as the persons involved were no longer in the area. 1st problem...you can not reach a human. I emailed and someone did email me back. I told them what was going on, and they emailed me back saying I could get credit for the 3 months my credit card was being charged for the 3 persons I bought new passes for...the 3 passes I did not renew...Well, too bad on me. I did call my credit card company, which I am still waiting on the results for. Needless to say, once the 3 passes are done at the end of this year, I will never renew or go there again. I will use my hard earned money to go to places I don't have to be ripped off at. So long 6 Flags...HELLO Sesame Place and Disney World. When you advertise 12 monthly payments, that is what it should mean. I will let you all know if I get a credit on my card this month.
I have been a season pass holder for over five years (family of four). I noticed last year they were double billing me and after 3 contacts and 2 emails, the issue was handled. I noticed just recently that they continued billing me past the 12 months. This is an issue they must have frequently as it is listed at the top of their billing issues drop down. Now to the tune of 500.00 overcharge, I sent an email asking for the refund and some form of compensation. I was told that it was my fault since I didn't cancel last year's season pass, so it automatically renewed. The problem with that is I upgraded membership to include food and the membership department did the whole thing remotely for me - renewing and changing the membership but still it is apparently my fault. I was told I would receive no compensation and if I attempted to cancel this years, my penalty is the full amount due immediately and suspended usage of passes. Are you kidding me? Today I went onto my bank account and found that someone in customer service during our conversations yesterday, added a 5th person onto my account. Are you kidding me? I obviously didn't do this as I was nowhere near the damn page and it was done out of the South where I am not remotely located.
Customer service is non-existent! They have lost a loyal customer. I will use and abuse this pass this year to get my money's worth and never set foot in their parks again.
Gyneaux, ,
Yes, I read your comment and what happened to your niece angered me but it didn't surprise me!
I realize that "Kids will be, well...Kids" but they are being brought-up by parents who think that everything, including responsibility, should be taught in school, and they are being taught almost nothing of any real value IN School!
The people supporting Great Adventure are not kids, because they can't afford it...it's US! Our dollars are their bread and butter. Our kids are being brought there, or we are giving our children the cash to go there. We should take a year off from Great Adventure, and remember that there ARE places where courtesy and respect of the patrons is a major part of the job!
Hershey Park, in Pennsylvania is great.
Dorney Park, also in Pennsylvania is a pleasure.
King's Dominion, in Virginia is wonderful.
Busch Gardens the Old Country, in Williamsburg Va. is Fantastic!
Funny thing...respect seems to be the rule at those places.
Yes, Disney is the ultimate, either in Ca. or Fla. but that's to be expected, screw up there and you're OUT fast! The people there are friendly and helpful, the food is top notch for a park, and it's CLEAN!
As far as that other person that commented on your comment goes...they appear to be a product of the very schools of which I wrote! He or She is probably nearing their intellectual peak with their unintelligible communication skills. This is a generation that we have failed...God help us!
Three years ago, I posted a comment about the terrible treatment I experienced while trying to protect my young niece from a frightening experience. Anyone interested in the details can scroll back.
I wrote an exteremly professional letter to the head of SF in NJ explaining the situation and asking for a response. nI never did receive even an acknowledgement. This suggests to me that the problem starts with management, not just with the kids they hire. Kids are, well, kids. Some will be responsible by nature. Others will require strong oversight by management. All should have undergone rigorous traing which could have avioded so many of the incidents described in the numerous coments.
If SF cares at all about the bad reputation it hascreated in NJ, changes need to start at the top. that will send a strong message to everyone.
( Unrelated to the above - does anyone know what aliwithani84's comments mean? They are irrelevant and incoherent. If she (he?) intends to make a point, she needs to articulte it in a way people can understand it.)
Regards from California to all my friends in NJ!
Does anybody have any idea what aliwithani84's comments mean? They appear to be irrelevant and incoherent.
My experience with Six Flags Great Adventure in Jackson, NJ was wonderful...UNTIL a few years ago. Things started going down-hill with the food and service. I purchased Season Passes and was angry when halfway into the season, in order for them to make more money, they offered a special deal that was cheaper than my season passes, devaluing my purchases! If you pay for their "Best Deal" you should get it, and not be undercut half way through the season.
The "kids" that they have working there were discourteous and distracted by texting and playing games with the other workers. My girlfriend and I went there after their summer help went back to school, and they were sorely under staffed. The lines were over an hour long, and those that were operating the rides were making mistakes. Why don't they hire Senior Citizens?...they really appreciate being active...they are VERY courteous, and they need the money more than these kids do! I know that I'd trust them operating the rides more than a bunch of distracted, giggling, texting, tweeting kids.
The food was TERRIBLE! The burgers at Johnny Rocket's were hockey pucks. A woman asked a girl behind the counter, while we were there, for a cup of ice...she rolled her eyes at her and turned her back to her! If that kid was one of my employees, I'd have fired her on-the-spot!
No, we did not enjoy our last visit to Six Flags Great Adventure, and unless things change DRASTICLY it will absolutely be our LAST VISIT!
troll see troll do
I told you first Irishgal. Now take a hike.
TRASHA stfu