Safelite AutoGlass

When I called to the company Safelite Autoglass, I asked them if it was possible to make the repair and restoration of the car within couple of days. The rep told me that it was ok and he advised me to come today, because they didn’t have a lot of work. But they have started work 4 weeks ago and still haven’t returned the car. They haven’t even started the restoration and I have paid them already $4, 000 and they didn’t listen to me. I don’t like it.