Penske Truck Rental

It's been more than 2 months and I have not received my deposit. The representative there, JASON, has a rude manner and is incompetent! I've made many calls already but still nothing. I'll file further complaints with Penske. I received an e-mail of my rental agreement stating that the location closed at 5:00 pm on Saturday. So, I did my best and worked my butt off to get there and arrived at 4:10pm only to find out that he (being irresponsible) left his post earlier than he should have. The Checker Flag people were great to deal with; however, Jason a representative there at the Yucca Valley is rude!