Alabama Power

My mother is blind, she has a broken foot and does not leave the house! I was moving her and I submitted the transfer request online to only be told it was an issue with the address ! Or actually the person who lived there before and she must come in with lease and her id! They wouldn't let me email it and made me bring my sick disabled mother up there to transfer her power! Really so disabled people have to come up there! Even damn ss/disability does everything over the phone! Just sad!