Transparent International review: Door-to-door service

I contacted this company last year, however I have yet to receive my shipment after more than a year. I paid over 3000 dollars in January 2025 and have received nothing.

Full Story: First contact was ok. I paid in full for a moving door-to-door service. My shipment (supposedly) made it from New York to Europe in a few weeks (which is fine as the estimated transit time was of 4-16 weeks). I was then put in touch with their destination agent in Europe (a 3rd-party hired by Transparent International). I started filling up the arrival paper work with the agent. In the process I received an email saying my shipment has been put on hold for reasons entirely outside of their control.

After several phone calls with Transparent International simply claiming a delay, I found out from the European agent that this hold is due to a non-payment by Transparent International Movers for settling the charges on the receiving end which I had paid upfront to Transparent International.

To this day Transparent still denies any non-payments and I have not received my shipment which I paid in full. This company is probably committing fraud and scamming multiple customers.