Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Fashion and Style The Reformation
The Reformation

The Reformation review: Wrongly delivered order.

F
Author of the review
11:25 am UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to formally escalate my case regarding my order marked as delivered, which I did not receive.

According to the delivery confirmation from FedEx, the package was signed for; however, I want to clearly state that this signature is not mine, and I did not authorize any third party to receive the package on my behalf. This indicates that the delivery was completed incorrectly or at the wrong address.

As the customer, I did not receive the merchandise I purchased, and therefore this constitutes a failed delivery. I respectfully request that Reformation initiate a claim directly with FedEx and resolve this matter by issuing a full refund

They are with the same about policies but i have seen in here and in BBB.org that they do refund missing packages. I cant pay for a 1500 usd for an order lost and they are like the WORST CUSTOMER SERVICE EVER, the chat never works, impossible to call by phone.

NEVER EVER EVER buying again...

Claimed loss: 1584

Desired outcome: REFUND

Confidential Information Hidden: This section contains confidential information visible to verified The Reformation representatives only. If you are affiliated with The Reformation, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More The Reformation reviews & complaints

The Reformation - Missing clothing 1
The Reformation - Lost package
The Reformation - I purchased a dress, and returned per the return policy listed on the company website
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
The Reformation - I fullfilled all the required needs for a refund, but they only gave a small percent refund back, and put the rest of the refund on "store
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The Reformation - I placed an order with Reformation for approximately $610 and the products were not properly delivered and I did not receive them
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
The Reformation - Dress shrank
The Reformation - On 2/11/22 I ordered two of the same dress in two different sizes hoping one of them would fit
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
The Reformation - I bought jeans from Reformation on 12/29/21 but had issues with my return.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
The Reformation - I ordered two shirts, but the delivery service marked them as delivered and they're missing. 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
The Reformation - I was given a Reformation dress as a gift right before COVID hit
View all The Reformation reviews and complaints

  1. The Reformation Contacts

  2. The Reformation phone numbers
    +1 (855) 756-0560
    Click up if you have successfully reached The Reformation by calling +1 (855) 756-0560 phone number 0 0 users reported that they have successfully reached The Reformation by calling +1 (855) 756-0560 phone number Click down if you have unsuccessfully reached The Reformation by calling +1 (855) 756-0560 phone number 2 2 users reported that they have UNsuccessfully reached The Reformation by calling +1 (855) 756-0560 phone number
    Customer love
    +1 (213) 277-3737
    Click up if you have successfully reached The Reformation by calling +1 (213) 277-3737 phone number 0 0 users reported that they have successfully reached The Reformation by calling +1 (213) 277-3737 phone number Click down if you have unsuccessfully reached The Reformation by calling +1 (213) 277-3737 phone number 0 0 users reported that they have UNsuccessfully reached The Reformation by calling +1 (213) 277-3737 phone number
    WhatsApp
  3. The Reformation emails
  4. The Reformation address
    2263 E Vernon Ave, Vernon, California, 90058-1631, United States
  5. The Reformation social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 10, 2026
  7. View all The Reformation contacts
The Reformation Category
The Reformation is ranked 20 among 192 companies in the Fashion and Style category
#18 Desigual / Abasic Desigual / Abasic #19 Massimo Dutti Massimo Dutti #20 The Reformation The Reformation #21 END. END. #22 Allsaints Allsaints
The Reformation Alternatives
Falak E Noor Boutique 10 reviews BAERSkin Hoodie 152 reviews Allsaints 1 review PrettyLittleThing 76 reviews END. 10 reviews