Square

I was hacked on Square 2/19/21 but didn't notice until 2/26/21... someone accessed the digital card that they offered, which I was actually unaware of, they loaded over $1200 in bogus transactions and captured over $400 of mine. I tried to contact Square at that time, phone, email, live chat. The multiple emails that were sent have not been answered to this day, phone said I had to have a code to call, I got a code but they said it was invalid, then online it said phone support currently unavailable. I know now that was specific to my account, it is their way of blocking you and there is no live chat. They called me 5 days later because their system was trying to debit my account for the challenged bogus charges and the only way I could stop it was to close my checking account, that person was Todd and I believe that date was 3/3/21. I complained to him about the fact that I could not contact them and asked why that was, he dodged the question said they were aware now and wanted to proceed and wanted me to link a bank account and I refused, he said that it was "the system" that was back charging and actually implied they couldn't do anything about it besides investigate, so I said no, but I wanted the money stolen from me. He told me they would investigate and that I should be able to call them now. After that I could call, the prompt would say it recognized my number, from that point on until today, 6/15/21, I could. I also was able to recover $167.00 of my money because one of my customers had recently charged and was able to stop payment. Through multiple conversations I was able to establish and agree with them that they owed me $217.05. This is a list of dates and phone conversations since then:

3/8/21 Spoke to Noemi - explained situation, complained that I was still seeing on my account that the system was still trying to debit my checking for $253.27. Asked again for my money to be returned. Told her the dates and amounts, she said they did not include the days I gave her in the investigation and she would do that.
She or Todd or anyone else to this day has ever asked me any details of any transactions, I have had to tell them. They only have verified my info, I'm assuming to figure out the hacker.
3/29/21 Spoke to Miles - I told him I wanted a check in the mail for my stolen funds, that I was not going to link an account. He said that was an option available, to allow around 2 weeks for the check, that I would receive an email confirmation and to call back if I didn't get the email. Never got an email
4/20/21 Spoke to Miles again - told him I never got a check or email, he put me on hold to check, came back and asked if he could call me back because he had to research, I said yes. He never called me back.
4/23/21 Spoke to Noemi - she was checked on the status of my check, the call was lost, she called me back. She said there was no check request submitted, that you had to fill out a form which Miles did not do, apparently he just said ok and did nothing. Noemi asked me the questions for the check request, address, amount, etc... told me it would take 6-8 weeks, that she would follow up with an email by the end of the day with a reference number and amount verification. Never got an email.
5/4/21 Spoke to Mike - told him the situation. He contacted Noemi who told him she would send a follow-up email with tracking for the check and do a follow up call. Mike gave me a confirmation number over the phone, said the check was on it's way and had been mailed on 4/23/21. I now realize that probably wasn't true because it was the date I had talked to Noemi and she filled out the request. I did get an email from Noemi just a confirmation of the request, no tracking and she never called as a follow up.
5/26/21 Spoke with Hector - asked about check status, he said it was sent from Texas 2 weeks ago. Was not able to give me tracking. Said he would follow up with more info in an email or call. Never got an email or call.
6/3/21 Spoke to Chuck - said he was going to escalate the process and shows a check being sent out from Texas, now 3 weeks, no tracking info. I asked to speak to supervisor, he said there was no way to transfer me to speak to Fraud Dept or supervisor, but would call or email me by the next day. He never called or emailed.
6/7/21 Spoke to Miles - told him I had spoke to him a couple times March and have never gotten my check and wanted to know the problem. He put me on hold for appx 15-20 min... he checked back 3x to tell me he was still researching, on the 4th time he was telling me he was still researching, then he said something I didn't understand, when I asked him to repeat, there was no one there.
6/14/21 Tried to call Square, this time the prompt did not say it recognized my number, that I needed to go to square.com/code, sign in and get a code to call back. I went there and got a code, when I called it said the code was invalid, it also says phone contact not currently available again. They have now blocked me again.
No check and No contact

hello my name is regina morales last year i was scam by someone in Texas who did some cash app cards and send it to my address now i recieve a 1099-B to me which i cant do anything for it for i dont have a business nor a cash app card or own any property under my name ect. what can i do in this matter this 1099 B has my ss# filers tin # and a payees tin # which is my ss# please email me at [protected]@gmail.com asap thank you.

Hello my name is Eden Tran and I have received a mail containing the "proceeds from broker and barter exchange transactions" and with the proceeds of $2883.39 which I have no idea what any of this about especially when I have no knowledge about this company "square" so I would like to know what this is all about when it is information does not pertain to me. Thank you

Out of the blue, Square issued me a 1099 for the collections I received in 2020. The customer also issued a 1099 for the same charges, as they should. I can reach anyone in Square customer service to resolve this, no phone numbers, no names, no emails. They offer no way to resolve an issue like this and the AI customer assistant is worthless. If I can't get them to retract this, I have to pay double taxes. Mike Mears

Summary: I want to open a business, get a car, buy a house, I need my information.
A breach of my information and an attack on my identity that was made through an add that represented your sites I have requested person to person review, person to person response, meaning a phone call or a direct form of contact that is not automated. I Now request assistance in the attempt to stabilize my credit and my identity.
1. I have called the given numbers, they do not allow me to speak to a person,
2. I have emailed the given emails, I only receive automated numbers,
3. I have expressed my concerns of the breach and stolen identity.
a. I cannot get ahold of anyone, I have been harassed with automated emails.
b. I have received automated responses, instead of proper response as asked.
c. I have lost time, in all cases over 50 hours of unexpected time.
d. I have lost data, and mental stability.
e. I have lost privacy, I haven't been allowed to delete cash app
f. I have lost funds, Including the funds promised in receipt of finishing the steps given.
1- ask for full support to return my security and private accounts and issues associated.
2- Originally, I was promised $750 dollars from which I was not given I, although after the stress and time associated the customer asks $3, 500 that will be returned over a 2-year payment process. Adam will ask for $1, 000 dollars a day after today,
Adam T. Dezaine: Address 18 citizen street Claremont NH 03743
Claremont savings bank, 03743 Phone number:[protected]
Bank account number:9533428 Bank Routing number: [protected]
Signed Adam T. Dezaine Dated 12/04/2020

Last week, Square wrongfully froze my account. To unfreeze, it insists upon my providing it with confidential information about my business, including bank statements. I won't do this. Therefore, our business relationship must end. I need assistance in closing out the account.

There is a pending $5000 frozen payment, which I want to refund to my client. I dont know how to do it. I have tried. I need live customer assistance, i.e. a phone call to my cell phone to walk me through it.

I have send multiple emails over four days to Square and have been ignored. Please don't force me to sue Square, which I will do if this matter is not resolved by June 25, 2020, close of business.

I signed up with square to use temporarily until I got a real merchant account. I read the horror stories but decided to give them a try rather than lose business from not being able to process charges. So I got a sale for $2100. They promptly took their 3% which left me with a little over $2000. A few days later I get a response saying they needed ID verification, so I did it and passed. Later I get another notice that they can not pay me and that they will not keep my account open. OK, so I go on and click on refund ar least 100x, using their system. There are several reasons you can checkmark the reason, which I did using all of their reasons, but none of them would work. I used different machines, different browsers, but the result was the same. Nothing would happen when I push REFUND. I send them inquiries on my account and at first they would respond about 24 hours later. They told me I was considered high risk. Not sure why since they ran my credit and I had ZERO negatives. Regardless, it's their company and if they dont want to do business with me then so be it. They say they are going to hold the money for 120 days to use for any chargebacks I get. I only have the one order and I want it refunded, so I do not see the issue with chargebacks. I then start emailing them about refunding the customer for me since the system would not do it. I get zero response. I ask again several days later, no response. My customer contacts me asking what is going on and I tell him to wait one more week and if nothing happens then dispute it. I again send them a request to refund with no response again. My customer finally disputes it and I get a notice from square about it. They say they are going to take the $2000+ from my checking account plus $15 for the chargeback fee. I send them another message threatening that I would go public with this situation and then someone got back to me 24 hours later. He said he cant refund the customer because of the chargeback. Well, obviously now they can't, but what stopped them from doing it this whole month they held on to the money? His response did not answer why they didn't refund, why they are charging me when it's not my fault, nor did they give me any way to fix it. I told them what I expect them to do. 1: refund my account all fees including the processing fee since they never paid me out. 2: these fees and thevremaing balance in the account should cover the chargeback in full. I am not responsible for anything since they are the ones holding the money and not completing the contracted agreement. 3: I do not want this to come back to haunt me later. I want them to relinquish all the money they took back to the customer and I walk away with this as a lesson learned. Always trust the mass negative reviews.

I am extremely unhappy with this company. Square has been nothing but a problem since I started with them a couple of years ago. And NOW, they have decided to hold a considerable amount of money after CLOSING OUT my account.

You try to talk to somebody and no one is available. There is no phone number, the President of the company has an email that does nothing but return back, and the only way, if they communicate, is through email. So when it comes to customer service, they don't have any customer service. If you call the President's phone number or the Corporate number, that doesn't work either.

It is like they don't want to communicate with the customer and hide behind the computer wall because they like taking money from people.

I hope I see my money, that they are holding. There is no reason for the hold, the money has alread cleared and available, they are just holding it because they want to use the money.

I would not recommend this company to anyone and I have since moved on with my business.

The totally dissatisfied Customer

I provide short term vacation rental studio and list my unit on Airbnb as well as Booking.com. When ever someone books through Booking.com I have to process the credit card myself. We do not have a check in counter to meet our guests and swipe their credit card upon arrival so I ask my guests to provide their ID and credit card (only last 4 digits showing) to verify that the names match (Reservation, ID and Credit card). I then manually key in the charge and forward our guests check in insturctions with their own personal 4 digit code to enter the rental. One of my guests stayed back in August. 3 months later she submits a chargeback to her credit card stating she knows nothing about the charge. Square notified me that I needed to submit proof that this was a valid charge to dispute the chargeback. I submitted the rerervations details with the terms, dates, rules, etc from the Booking.com site as well as a copy of her credit card and ID that she provided me. I even submitted additional correspondence that we had before and during her stay at my studio. Square said the credit card company sided with her and therefore they were taking back the $390.00. I called back to Square and asked for all the proof (correspondence) from her credit card company to Square as I was going to forward it to Booking.com. Booking.com says they never have any problems fighting chargebacks and they think Square did not process the dispute properly. Square says they have no correspondence to forward to me as it is all done internally through the computer. I call foul play. Even IF there was a chance that someone stole the credit card and ID and made a reservation in that name I as a business should not be held liable for fraudulent use of a credit card card if I did my due diligence in verifying the information all matched. Square should not deduct the balance from me. How can an online business survive if everyone can just charge what they want and then say they know nothing about it. There should be business protections built into the fees we pay for using the credit card processing in the first place. I could understand if I had not done due diligence in verifying the credit card, ID and name on reservation all matched.

I have two pending debit card purchases from your company and I do not know why. One is for $5 and one is for $10. Do you do any third party financial assistance that would have you charging my account for another company? I have never seen these charges before and I do not understand but maybe if you're charging for another company I could wrap my head around it, but as is it appears you're incorrectly charging me or someone possibly came into possession of my information.

Holds money without any warning, requests highly confidential documents, bank records and other documents none of the others require.
Zero customer support whatsoever, very rude and told me "its our policy if you don't like it you can reverse the charges and go to another company", website is horrible to navigate.

Very embarrassing to have to go back to a customer to reverse charges due to squares bs.

Sherman

I wish now I would have realized that I can't just call a number to reach customer service or check my balance. I have recently broken my iPhone, which contains my passwords, etc. Without Thu access I can't enter my account. My temp number is [protected]-Guillermo Cintron. Phone # associated with account [protected]. I am completely dead in the water, and question myself and your brilliant staff of engineers for not considering the possibility that this may occur.

I opened a merchant account --linked my bank account and debit card as such was confirmed buy Square

Taking 1st payment the reader did nit word on the phone so customer car was entered manually-- Day number 4 ; the deposit show pending and to be released each day!
Paid extra 1% for instant deposit--did not deposit instantly

I messaged customer service and then received an email that payment can be accepted; however deposit put on suspension wtf !

Then. I received an email to complete a verification form
I completed said form--still pending !

My customer has the product--- I had to text customer and then I issued a refund-- customer agreed to pay me via paypal!
GUESS WHAT REFUND PENDING

I'LL FILE A COMPLAINT WITH THE FTC ONLINE NOW

ONE COMPLAINT WON'T WORK; BUT 1000'S WILL

SO FILE A COMPLAINT

https://www.ftccomplaintassistant.gov/#crnt&panel1-1

Buyer beware. Customer invoices have been going to spam through Square. That means customers don't see their invoices and don't pay! This is a documented problem for years (search online to see), yet has still not been fixed. When I called to report I was put on hold for least 20 minutes to scrathchy, dated music and a loud voice encouraging me to hang up and get a call back. Finally spoke to a rep talking over many other people in the background. She told me they are aware of the invoicing problem because servers look at Square emails as being spamy and over emailed. Then I read the consumer affairs reviews with all of the scam complaints with the Square CASH APP. I am starting to wonder if people and companies are catching on that this company could be suspect. The rep told me they are aware of the invoicing problem and engineers have been "working" on it. For years?! She said I should ask my customers to go to spam folder and set the Square email to not filter to spam. That looks so unprofessional on my company and is such a hassle for customers. Invoicing is a FUNDAMENTAL part of any business and they fact that they can't get this right says alot about the stability of Square. I used Paypal for years and NEVER had this issue. Also, the login wait time for Square dashboard often takes way too long. I am glad I have not invested more in to this company.

This vendor charged me a deposit, then did not show up on the prearranged day to move me. He would not return any calls and ended up costing me a huge amount of money to hire guys and rent a truck for a last minute move.

I want to know how to alert other square customers this is a scam company.

jay, s moving company
1224 149 pl sw
lynnwood, WA 98087
[protected]

I set up a Square account on May 18th - May 23rd 2018 through a web site provider who advised that there were no fees until I used the account. I made one charge through the web site provider of $1.00 to set up the account, again in May 2018. When I received my bank statement I was billed $24.90 for a merchantbankcard (Square) for March, April May and June when I only installed Square received the card for my phone in late May the beginning of June. I have tried to find a number. I canceled my square and will ultimately close the bank account and open a new one to avoid having to deal with Square again. I have a merchant's credit card account attached to my company and a different web site. It's not Square. My own bank honored the charges even though the e-mails evidence when I set up the account. My bank allegedly conducted an investigation and concluded that there was no problem with 4 months of charges for a service I had for one month? HONOR AMONG THIEVES !

On 05/22/2018 $156.22 was taken out of my bank account and my bank suspended
my debit card due to suspicious withdraw that they say is by square cash. They give me the 800phone number so I called and was prompted to go to square.com/receipts so I then did that and square tells me they show no such transaction. Can you kindly contact me so we can get to the bottom of who stole money from me using your square at [protected] thanks, sherry