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CB Automotive Fueling and Charging Shell Complaints #1082-1101
Shell

Shell review: gas sprayed out of hose, did not return money

B
Author of the review
6:38 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

To whom it may concern:

I am writing this email in regards to this shell location:

4317 lawrenceville highway
Tucker, ga [protected]
[protected]

On sunday, jan, 3rd 2010 in the afternoon. I went to the shell gas station to get air, and pump gas. I used the debit service at the pump.
When I took the pump out of its resting place and put it in my tank, gas was spraying out of the hose. my arms and clothing were soaked with gas; I tried to pump $6 in gas, but realized that more was pouring out of the hose than it was going into my car. when I looked on the ground, it was flooded with gas from previous usage. I immediately alerted the attendant. the manager was behind the counter, and sent his employee to inspect. I asked them both for my money back. instead, he asked me to move my car and pulled his up into the hazardous area. he pumped gas into his own car, and then came and told me he couldn't give me my money back because the gas on the ground wasn't from my car. I showed him the baby wipes I used to clean up the gas from my arms and clothes, he told me there was nothing he could do and I could come inside to wash up in their bathroom. I told him I would contact shell corporate, and that if I or anybody else was smoking then they were doomed for a tragic situation.
I am disappointed that he and his manager did nothing to solve this situation and decided to show poor customer service and negligence. I went into the walmart across the street, and passed by about 30 minutes later and his car was still at the spot, the gas was not cleaned up, and the pump wasn't covered with the out of service sign.
Because of this I will not be a patron at this gas station again.

Thank you for your attention to this matter.

Bianca

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    Jun 09, 2026
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