Rural King

I am not writing a complaint. I want to praise the friendliness and helpfulness of the staff at the store in Elizabethtown, KY that opened last month. Why not commend employees when there is exceptional customer service?

We bought a large number of items, and our cashier Johanna was wonderful and patient as she scanned the items and ensured accuracy of the total numbers. She brightened our day!

I bought this chair on Nov 2015 at Rural King in Terre Haute Indiana paying almost $350 for it thinking I was getting a good chair, since then I have had nothing but problems with the chair, first the chairs leg stopped going to a non-reclining position with in the first 4 months of owning it. Now they are broke off and it won't even recline at all, this product has been a piece of junk since I bought it and I haven't even had it a year yet. The chair is all broke down and does not recline. Something need done, I want a new chair ASAP!

On October 31, 2014, we were at the Jeffersonville, In., store. The cashier automatically charged our Visa card as a credit. My husband told her he wanted it charged as a debit. Evidently she never took the charge off as a credit card charge and thus we ended up having the same amount charged to our account twice. I have gone to the store and a lady called the office to get it fixed. She told me it should be done in a few days. I called the store again today and talked to the same lady. She told me to call the accounting office, which I did. I talked to a Marsha and she told me she would have to check into the matter and either she or the Jeffersonville store would call me back in "just a little bit". I never received a call from either. I don't know what I need to do to get this resolved. The store owes us $71.03 and it is very upsetting.

This was my first time ever in a Rural King, normally I go to farm n fleet, But I have a garden and they had top soil for 1.19 for a 40 llb bag. So hey, that's a steal. I went in and at first couldnt find anything. nothing was labeled well at all. so I sent my sister to ask someone and they rudley told us that we had just walked past it. (well my bad I missed it) well we couldn't find the 1.19 one so we asked the same lady where it was and she said "oh, it's outside. you should have asked for that one in the first place." uh okay, my bad I figured they would all be in the same spot. well I went to check out and I asked the lady at the register if I needed to bring in the top soil or pay for it and go get it. and she told me "You pay for it first and WE get it, haven't you ever done this before" so I blew it off, whatever, She gave me my total and I handed her my card and she rudely snatched it out of my hand and said "It goes here!" as she slammed in down into the card machine. Then the guy met us out by the top soil and complained the whole time about how much we bought and that it was raining. like yes I get it it sucks but I was helping him put it in the truck and it IS his job. That was the worst shopping experience ever. Farm N Fleet forever!

Went to new Rural King in Jeffersonville, In..Very busy. Bought a swing pad..Shelf price under item was $16, 99. Rang up as 24.99. Stood in line forever. Finally a girl went and got the tag..16.99..but numbers didn`t match. By that time I just wanted to get out of there..the place was a zoo. I feel they should have given me the difference..new store..shouldn`t have wrong items and prices matched on shelves. Doubt I go back. Can`t get an email to theM. Maybe there is a reason for that!

I bought 4 tires in July 2o1o from the Wooster Ohio RKO. My bill was over $400 with road hazard. In March, I must of had a low tire and drove on it. I had my mechanic take it off the rim and put another one on so I could take it to RKO. They told me it was not covered because I had removed it from the rim--How was I suppose to take it in? They did offer to sell me another make of tire for $75 plus mounting. They took my covering off my hubcab and it is now gone. They said there was nothing they could do. I am so glad a company can lose business. I would not recommend them to any one with their service.

I purchased a 14" poulan refurbished chainsaw. I got it home to find out that they packaged the impropersized chain. Drove 74 miles round trip to the Clarksville store and they gave us a new chain. Went home and attempted to start the saw and it began blowing chain oil everywhere, plus would not run properly. Drove another 74 miles back to the store and met with the assistant manager who refused to give me a different saw or my money back. I know he had the authority to make the exchange. He wanted me to leave the saw for his shop to look at. Which means I'm gonna have to make another 74 mile trip to pick up another saw or the repaired one. I was going to purchase a new gas auger and 8" bit a 400.00$ purchase from there but now refuse due to the way I have been treated. Tractor Supply knows how to treat their customers !

On july 16, 2008 around three in the afternoon, i visited the rural king store on Fort Campbell Blvd in Clarksville, TN. I went there to find out how to put together a hackmore. I asked a salespertson (male) if he would show me how to put it together. I kept asking him questions and finally he said "Maybe I should get my wife in here to show you. She only charges 25.00 an hour." I left the store. I will not be back and I will tell everyone that wants to know why i will not be back.