Stihl reviews and complaints
Dealer sold it, unable to start it.
Said it was flooded. No problem. It's a Stihl. It will start. But,
I couldn't start it. Took it to several Stihl stores with no success. Months go by. I have a beautiful, brand new Stihl MS660 I can't use. I was directed to a store in Downingtown. They got it started. Runs for 2 weeks. Won't restart when warm. It is under warranty. Should I replace it or keep trying?
Soon, it would burn up. Paid to have it rebuilt. Burnt up again. I took excellent care of this thousand dollar plus professional tree eater. When it ran, it was a Great White, eagerly devouring everything it touched, a big, slick, muscled terror on a deadly mission to conquer.
I always loved Stihl. My 028AV ran for 25 years without a glitch, Cleared my wooded land and built my house. 044? the same. Before it cooked this last time I took it to the dealer 2 times in one month. Said something's not right. Tested it for a few seconds. Took it home. Ran for about 3 minutes.
They want me to buy a new one. Me, too. But, gentleman, same thing could happen. No answers. Wasted time. Wasted money.
Country of complaint: United States
Desired outcome: How could this happen? No explanation. Just. "get yourself a brand new Stihl. Won't that be fun?" Give me one that works and I'll buy the next one.
MS211C
STIHL CHAINSAW MS211C
Purchased @April 26, 2022. A little confused with the starting procedure but after taken it back to the dealership I was alright with the new starter. First I would like to write that this chainsaw joins my ECHO CS-370, HUSQVARNA 550 and an Ryobi electric. I am very displeased. The first cut was with a tree just a little wider than the bar length but that was alright. The cover to the engine opened numerous times and came off a few times. The chain bogged down and stopped on numerous occasions. I was never able to cut through the tree because of all the chain stops and cover falling off. I finished the job with my ECHO 370 without any problems. This product is a total waste of my money and time. I will be replacing it with another Husqvarna 550 as mine has seen better days. I would highly recommend that no one purchase the MS211C.
Country of complaint: United States
Desired outcome: Replace with one that works. I would not want the same model as I have seen far too many reviews and only one positive comment.
Chainsaw
Dealer never warned me about, after hard start, to leave my Stihl chainsaw idling during warm up. After start up, I went to hookup my lawn trailer and when I returned with it my $300 new saw was burned up. Plastic parts were melted, oil delivery system was destroyed, chain brake was not repairable. pent a lot of money tying to make it work, because Stihl would not do anything for me.
Now I am taking a chance running the semi repaired saw without a chain brake because a new one would be to expensive to buy.
I made a mistake not recording with photos, however pics can be made of unrepaired portion of damage if necessary.
Three years of it's been bugging me!
03 23 2017
Country of complaint: United States
Desired outcome: Manufacturer acknowledgement of problem and replace damaged saw.
I will never buy another produce from you company and I will also post the your reply on line. Thanks for not caring for your customer.
In a message dated 4/23/2022 6:42:05 PM Central Standard Time, hughesca1@aol.com writes:
From: MAILER-DAEMON@aol.com
To: hughesca1@aol.com
Sent: 4/23/2022 6:38:50 PM Central Standard Time
Subject: Failure Notice
Sorry, we were unable to deliver your message to the following address.
:
550: #5.7.1 DMARC unauthenticated mail is prohibited.
---------- Forwarded message ----------
Dear Vickely,
Thank you for your reply. To me this was not regular maintenance. This MS 250 chain saw was less than 1 year and 6 months old and there was no reason this work had to be done in order for this MS 250 to operate properly. For sure I will tell my friends and church members not to buy your produce. Also this infor will be posted on line for everyone to see and and response.
In a message dated 4/21/2022 7:59:56 AM Central Standard Time, trey.vickery@stihl.us writes:
Dear Mr. Hughes,
I received your letter in the mail about the service you received for your tune up and chain sharpening on your MS 250.
Please see items 7-10 below from our warranty policy.
Your saw was taken to the dealership for a tune up as well as a chain sharpening. This type of repair is regular maintenance and is not covered by warranty. If you have any complaints about the cost of the service received, please take that issue up with the dealer.
Thanks,
Trey Vickery
Supervisor Technical Service
STIHL Inc.
____________________________________________________________________________
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Chainsaw
I purchased a ms391, based on excellent reviews. I also own two other Stihl older Chain saws. Why is it that all the Stihl saws are a real pain to cold start. Usually on my old Stihl saws a shot of starting fluid and they start. This ms391 won't start unless I just get lucky. I'm very disappointed with this. The dealer just says I got to learn how to get it started. Why is it such a temperamental machine? Vdry unreliable for a "Farm" saw.
Country of complaint: United States
Chainsaw broke after few uses, denied repair past warranty
I purchased a Stihl chainsaw March 22, 2011 and had used it 3-5 times when I noticed there to be a potential engine problem. I took the saw back to the dealer who shipped it off to Stihl to examine. They came back with a determination that it would cost more to repair the saw than what I had paid for it. I contacted Stihl to see what my options were. They...
Read full complaint and 21 commentsBuyer beware
Bought Stihl ms250 3 years ago to cut about a dozen small trees. Worked well for 3 years with moderate use. The chain brake burned out and the chain is a boat anchor now and Stihl and the dealer couldn't care less. Gassed up the saw after 30 minutes use, fired it up and set it down as I turned to put gas can away and put my goggles and muffs on (a minute...
Read full complaintEquipment has proven unsatisfactory
Stihl string trimmer: Leaks fuel. This cCuld kill me. Dealer says the problem was caused by ethanol in the fuel. But I don't use fuel containing ethanol. The Trimmer head won't feed string. The dealer says to soak the string in cold water. That didn't work.
Stihl Chain Saw: I Took it to the dealer three times. The first two times, he could not find problem. Finally found problem. Gear broken. Did not want to honor warranty.
Stihl Blower: fuel cap leaks, spews gas.
Stihl is not sold at "big box" stores. Coincidence?
Stihl is pronounced "steal". Coincidence?
Company Business Name: Stihl
Country of complaint: United States
my stili chainsaw has a problem not aiways running up to the rpm's witch will burn the blade up and the bar. I BOUGHT IT AT TRI BORO IN CARLISLE. PA. At first they tried to fix it . Then it would flood out and not start. Lost nut on bar 1 st using it they charged me for a new nut, I just you should always check there work. Now I'm back not running up to speed again can't get it looked at for at least 10 days.Now all I get is a run around. So to sum it up I guess I'll take it were the sun doesn't shine.
Unless you have a gas station in your are that sells 100% Gasoline, which most don't, then you have ethanol in the fuel. How do you tell there are stickers on the pump, some more cleverly hidden on the pumps, by law that have to disclose that the fuel may contain up to 10% ethanol Alcohol. This is used to decrease some pollutants cause by the internal combustion engines.
The problem is that most 2-stroke and small engines have real issues with gaskets and fuel lines used in them when introduces to Ethanol alcohol.
Poor product
Ms250 Sthil. Folks, being my second post regarding Sthil, has got to make one take a real hard look, at this product, company, and the way it does buisness. Sthil has a closed door policy, regarding its dealers, warranty, and product. Their sales slogan, of nothing runs like a Sthil is true. Sthil runs from being concerned about the product, service, and customers issues, being non respondent. My issue with the ms250 saw, shows that Sthil upholds its deales, that way they can sell more junk, they make, the dealer was correct in saying to me. "They dont care about you. They hear complaints everyday, go after them. They dont care about you."
Never enough said. Sthil- junk is what the make, do, and support.
Company Business Name: Stihl
Country of complaint: United States
The complaint has been investigated and resolved to the customer’s satisfaction.