Savemore Supermarket reviews and complaints
Products bought are missing
This afternoon, 4.00 - 5.00pm May 3, 2022 (Tuesday), I went to do my grocery in Savemore Bambang, Nueva Vizcaya. I often buy here whenever I go to this province. Usually, I buy in bulk like Php5k+ to minimize my frequent errands. When I get home to organize the groceries, I noticed the ice cream and dish cloth are not included in my box yet it is included in my receipt. This happens every time. One or two items are always missing.
Country of complaint: Philippines
Address: Bambang, Nueva Vizcaya, Philippines
Desired outcome: I hope the management will be more strict to their employees and be willing to assist me when I ask for a review to their cctv. This never happens to me in Manila.
violation of ra 10909
I do not know if this complaint will ever be addressed as I see no comments on the several complaints posted here...
Anyways... yesterday at around 5PM I visited the Savemore branch in Magsaysay St. Sorsogon City to buy a few items. After paying, I was asked by the cashier if "..ok lang ba na kulang ng P0.75 ang sukli?" Is it really the protocol in your store to ask politely if it is alright to shortchange your customers? I thought that your company prides itself in very good customer service but his type of treatment to the customers stinks... This is not the only time I encountered this scenario but this time the amount is a bi bigger...you might not understand as you are handling million daily.. But for us ordinary customers centavos mean something. I really hope this could be addressed upon on top of other customer-related issues like unclean sorroundings including comfort rooms, unavailable baggers which take the transaction too long...WE wil see if there will be changes... another violation of the law and I will direct my complaint to DTI.. If you are going to ask if I was given the exact change..Yes i did..but only after I voiced my disappointment.. A customer should never be forced to complain for something that is due her.
Country of complaint: Philippines
Address: 1057 SPPVS, SORSOGON
ZIP: 4700
Sorryyyyyyy for that experience ma'am😔. Nag trabaho ako as a cashier sa Savemore dito sa Benguet at isa ako sa cashier na nagtatanong kung "Pwede po ba kulang ng 50centavo? ng 25centavo? ng 75 centavo?". May mga customer na okay lang mayroon ding ibang hindi, naiintindihan naman po namin yon. Minsan nanghihingi din kami ng pambarya sa piso sa customer pero wala din silaðŸ˜. Bakit namin ginagawa un? Ito ung mga dahilan na hindi nila maayos-ayos at laging kaming mga cashier ang naiipit😠"Wala na daw baryang cenravo's" mayroon man pero limited lang...Kaming mga cashier din ang kawawa dahil kung may 75centavos o 50centavos na barya si customer at wala kaming pambarya binibigay namin piso kung laging ganon kami ang magkakaroon ng malaking loss at ikakakaltas sa aming sahod... Pero pag mayroon namang sobra wala😠Sa kanila lang...
Pag naman nasobrahan ang baryang nireremit namin kami lagi napapagalitan at pinapagawan ng letter nag eexplain kung bakit daw madami kaming barya? Tapos pagkailangan naman namin ng pambarya wala silang maibigay at kami nanaman ang kawawang nakakarinig sa mga reklamo ng mga costumer, kami ang pinapagalitan nila. Nagalit na nga yong customer sa amin magagalit din sila sa amin bakit daw kasi hindi kami marunong mag tipid ng pambaryaðŸ˜
Ang masaklap, nakakaltas naman lagi sa sahod namin yong loss namin pero yong backpay namin wala kaming makukuha kasi nga daw nag negative dahil sa loss namin kaya wala kami makukuha. Like, huh? Bakit hindi po nila kami tawagan para sabihin yon para hindi kami umasa. Sa ibang tao pa namin malalaman, sa mga co workers lang namin😔 Kala namin fake news pero 6months na nakalipas wala pa kaming natatanggap na tawag.. Hindi naman yong pera ang habol namin kundi explanation lang po sana nila kung bakit WALA KAMI MATATANGGAP! Gusto namin sa kanila mismo manggaling hindi sa ibang tao😔 Be professional ang lagi niyo sinasabi pero unprofessional kayo!
expired anmum materna concentrate
Hi. Just want to complain your Savemore branch at ARCC Pag Asa. They are selling expired products. I bought 6 pcs. of Anmum Materna Concentrate and 4 of which are expired. I bought it on November 19 and the expiration is Nov. 11! It's already 8 days after the expiration! We returned it today and your customer service representative don't know how to handle complaints. I already reported this to DTI. You're putting your customers at risk.
Country of complaint: Philippines
Address: Bahayang Pag Asa Subdivision
ZIP: 4102
It appears that none of the complaints receive a response ?
I regularly shop at save more in Dauin Dumaguete. The staff are usually very helpful. When my husband who has a terminal disease was suddenly unable to walk they provided a wheel chair. Here in lies the problem. The wheel chair was damaged. One foot plate missing and the side bashed in making it unsafe for a PWD. The customer service person was not available the whole time I was in the store. If you provide a facility please ensure it's safe for use.