Natuzzi Editions reviews and complaints

I ordered and signed for a new settee on 31st July 2022. At the time of signing I was told I would get this in time for Christmas. I didn't hear anything and therefore went to the shop. I was informed it was on a container, I asked if it had been shipped yet to be told this was not known it depended on whether the container was full. Explained I was told I would have it for Christmas of which they denied making this comment. I received a voicemail (which I still have!) from the store on 12th November 2022 saying my purchase was still on course for 1st to 2nd week of December. After speaking to the Manager, in tears at this point as I have family coming for Christmas, asked if he could loan me something to sit on his response was its not our policy and even if it was I wouldn't have anybody to deliver it. Asked if we should sit on the floor then? his response well I can't suggest anything else. Just rude!

I wish to file a complaint against Natuzzi.

-I purchased a Natuzzi Editions Florence sofa advertised in Denver Smoke Grey which was delivered October 2017. The legs could not be put on so they ordered another and I sat on a sofa with no legs for 6 weeks.

-The replacement needed repair and the technician came in December 2017 and March 2018. In August 2018 there were more problems and Natuzzi has offered a replacement which is being delivered end of November 2018.

-The warranty on labour expires October 2018 before the sofa is even being delivered and Natuzzi expects me to pay for labour which is unacceptable if the sofa is delivered defective or if defects are discovered in the next few days.

I have asked for multiple times for an extension on the warranty since the warranty is expiring while waiting 4 months for a replacement and they have refused every time.

I am shocked by everything I need to do considering I never had a proper sofa from the start - this is all seriously unacceptable as I thought Natuzzi was a good company.

Request:
-Natuzzi needs to offer full warranty on the replacement, even if only for 6 months; as this is not wear and tear not my fault - this is just poor workmanship and policies.

I purchased from Hudson's Bay because I have been shopping at there for years and it is a renowned company - to have to go through all this trouble, time and extra expense is very surprising because of Natuzzi.

I have checked with the Consumer Protection commission in Quebec and I have recourse if I had problems with the new sofa.

My salesman has been excellent in all of this but there is nothing he can do, it is all in the hands of customer service.

can someone help?