Jack Focus Maid Agency reviews and complaints

Jack Focus really has the worst service. The maid that they recommend to me had smoking and drinking beer issues so i asked for replacement as i cannot have such a maid looking after my baby. Since the maid was with me only few months and i paid $400+ for the maid insurance i asked for refund. I still have to pay administrative fee and start the new loan for the new maid with all the serology test etc etc and of course the new maid insurance another $400+. Jocelyn Ser from Jack Focus say ok will help me terminate the previous maid and pro-rated refund, but it has been more than 3 months since the new maid comes and i still have not gotten back my pro-rated refund. It's a terrible experience with Jack Focus!

Had a bad experience hiring a maid from them. Avoid at all cost! They will use pushy tactics to get you to hire the maid quickly, then the maid decides to go back home only after working 2 months. The maid was a transfer maid. Previous employer did not treat her well. Since the maid already has intention to go back, the agency told the maid to work another 2 months before she goes back. We did not know of this until the maid decided that she want us to send us home. All the agency did was to push the blame to the maid. In the process of hiring this maid, the agency has earned thousand of dollars from us. In order for us to get a new replacement, I have to fork out another thousand dollars. I will not go back to them again as they have lost my trust in them.