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RentalCars.com

RentalCars.com review: Car rental

Z
Author of the review
12:10 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I booked a rental car with the wrong dates, noticed the mistake within minutes, tried to change it, and could not amend the dates directly. Rentalcars’ guidance says that in some cases you need to cancel and make a new booking to correct dates, so that is what I did.

I cancelled booking [protected] and immediately made a replacement booking [protected] with the correct dates. No car was collected and no service was used.

Rentalcars then charged me a 3-day cancellation penalty anyway.

So the problem is not just the 48-hour rule. The real problem is that their process appears to push customers into cancelling and rebooking to fix an obvious mistake, and then punishes them for doing exactly that.

Customer service kept repeating the same scripted reply and failed to address the actual issue.

Very unfair and very disappointing.

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