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Philip Morris USA

www.philipmorrisusa.com

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1.3

Overall customer rating from reviews and complaints

Philip Morris USA earns a 1.3-star rating from 0 reviews and 87 complaints, showing that the majority of smokers are dissatisfied with products.

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Philip Morris USA Complaints Page 5 of 5

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6:46 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been smoking Marlboro Reds-Flip Top for 40 years and lately have noticed that they burned almost twice faster and are loosely packed with less tobacco. I though I got counterfeit cigarette pack so returned them to store. Called Philip Morris and they told me formulation and content had not changed. Bought a another pack, without the newer package...

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1:54 pm UTC
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Philip Morris USA low quality cigs

I have been smoking Marlboro lights 4 years & D quality has declined considerably year on year. For D last year or so every pack has had twigs mixed in with unrefined tabbaco

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1:44 pm UTC
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Philip Morris USA despicable

In whose right mind made cigarettes legal? It's down right despicable! Cigarettes are drugs! They should be banned from being sold in stores. People are dying! People are paying their hard earned cash for trash and to shorten their life span. If doctors get fired for malpractice, why are poisons permitted to be sold in stores? Cigarettes contain so many toxic's its disgusting. Carbon monoxide is one of them. Yet people get told to evacuate a building if it becomes filled with such contaminants. The Tobacco industry needs to be shut down. It has gone on one year too many. How dare people profit from selling poisons. Death sticks in a box I tell you! Cancer sticks! Restaurants get shut down all the time for not being clean enough, and other health related errors. Why not the Cigarette industries?

Some people are so hooked they don't have the strength to quit, and it seems the only way to get them to quit is to forbid stores from selling them. Their just in it for the money, typical.

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3:07 am UTC
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Philip Morris USA fsc

Fire safe cigarettes are not safe! let's forget the facts that they are annoying, that they go out as you are smoking them, that you have to drag harder to keep them lit... they are not safe when the fire goes behind the "safe" section and the cherry falls in your lap, they are not safe when the ash drops on you at the "safe" section. this has been one action that has made me determined to quit smoking. the fda and the government do not have the guts to just shut tobaco production down, which they would do with any other product that was proven to kill people, no... they just make it unbearably expensive, make them "fire safe", make us feel like second-class citizens for what is legal. I for one am sick of it. we should all just give it up and quit. then they will have to pick on someone else for a while. beware all you overweight people... you are next to be targeted. mark my words.

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Laura marie
Sundance, US
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Sep 07, 2009 8:40 pm UTC

i totally agree with the comment that fire safe paper sucks and the cherry does fall off and when you are driving and it lands in your lap or your seat while your looking for it or recieving a blister you could cause an accident and i believe if you throw the cig out your vehicle window and a cop seen it you will still get a ticket for probable fire starter. so the paper is just a pain to us smokers.

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halonut1
US
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Sep 02, 2009 12:28 am UTC

Firesafes suck! I get a carton of non FSC Marbs for about $25 from:

cheap-cigarette-city.com

They've never missed a delivery in over three years & the customer service is excellent!

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9:35 pm UTC
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Philip Morris USA cigarettes

I am 37 and have been smoking for the past 17 years. The same brand. Every time. Never changed. Always Marlboro Menthol lights. But after the past three cartons tasting like a#@... Finding tree trunks in my ashtray... And constantly having to re-light an already nasty tasting smoke to get my money out of it...
I've changed brands! Course, I changed to an off brand called L&M. Then heard they were produced by Philip Morris TOO! But, they smoke just like my cigs of old and NO NASTY FLAVOR INVADES MY MOUTH! I can't really taste any difference between them and that OTHER brand ~ well, maybe just a tad. But, Im not going to lose my security deposit on my rental because the carpet is full of holes either. So, I guess I could write some letters or call a multi-millionaire or two... complain and sob and demand till my mouth and lungs scream for another cancer stick! But then hey... Maybe I'll just stop buying there damn brands and maybe... just maybe... they'll come calling on me?!?!?!?

Because come on folks... Whatever dummy said that the pen was mightier than the sword. Never put cash on the scales to see what truly trumps all other things!

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Shannon Wilson Nutter
Lincoln, US
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Jul 26, 2023 12:30 pm UTC
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I have been smoking Marlboro’s for 30 years and just within the past month have noticed they are burning up twice as fast. The price keeps going up and the amount of product I’m paying for is less and less. They think they are making more money but they just lost a customer of 30 years.

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Christina Marcum
Mansfield, US
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Jun 06, 2023 9:34 am UTC

The filter is not a full filter in 3 packs of cigarettes I've bought this past week. Purchased from Kroger in cold spring KY Crossroads. I bought 3 more packs yesterday and still got another bad pack. I purchased the new packs on [protected]. Kroger crossroads Blvd, cold spring,KY 41059

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Lloyd Cash
Martin, US
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May 09, 2023 8:57 pm UTC
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I buy i carton of cigarette every week there are at leasst 15 cigarettes broke in every carton i need reimbursement

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Dory edgell
Raleigh, US
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Apr 15, 2023 7:43 am UTC
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I bought a carton of Marlboro special blend and at least one and half packs was like this I will attach a photo also I never receive coupons.

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Dewayne Andrews
Chicago, US
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Feb 01, 2023 7:53 pm UTC

I bought a carton of Marlboro from ravenna food mart and I don't know what the problem could be but the whole carton was stale and it would not hardly smoke. I bought the carton on 1/05/2022. I purchased the carton at ravenna food mart

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shujax
IE
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Feb 09, 2010 4:29 pm UTC

I am complaining about the information Phillip Morris is giving out about the FSC cigarette. If you call them to voice your opinion about these cigarettes, they lie to you and tell you it is just a different paper. ALl you need to do is look up EVA, which is the chemical in these cigarettes and know that it is not safe to inhale. I did get very sick from this chemical. Everyone may not be getting sick right away, but in the long run, after time, it will affect everyone smoking this chemical. Phillip Morris should be honest and inform people, their loyal customers, what this chemical is and how it can affect you. If in fact the public was told about this and then still chose to smoke these cigarettes, then that would have been fair. But to just put a dangerous chemical into the cigarettes and not let anyone make that choice is wrong. I will not stop talking about this until something is done! People are going to die from this added chemical. Please stop it now.

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erick
Sandy, US
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Dec 04, 2008 8:33 pm UTC

these cigarettes are ### and hurting the lungs of smokers this country is not going to force us to give up our freedom to smoke if thats what we want to do we want phillip morris to make the cigarettes we want to buy

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graham oakley
Sydney, AU
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Apr 05, 2010 7:57 am UTC

was a good product uin til recently as the problem of cigarete not staying a lite very frustrating

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graham oakley
Sydney, AU
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Apr 05, 2010 7:53 am UTC

was a good product

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graham oakley
Sydney, AU
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Apr 05, 2010 7:52 am UTC

to whom it may concern i have been smoking your product for at least twenty years and i buy it by the carton and recenyly i have noticed that your cigarets keep going out and i find this veryanoying i wish to no what can be done about this problem thank you burner100@live.com.au

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1:51 pm UTC
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Philip Morris USA fsc

Why do we need to have more chemicals added to our cigarettes? The FSC cigarettes are giving me a terrible sore throat and they taste different. I always enjoyed smoking but now it sucks.

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Kiara Herlihy
Melbourne, AU
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Jul 28, 2019 12:42 am UTC

Peter Jackson blue 25g pouch of tobacco has a almost perfume plastic taste and strong aroma ..

headache after first few draws makes me feel ill.

Very disappointed and will definitely never purchase again.

Highly suggest product being recalled as it can't be to standards being the way it is.

Not very impressed. Unhappy customer to say the least

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pauline matthews
IE
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Jun 23, 2019 10:07 am UTC

smoker of marlboro red for over 20 years. past few months quality has deteriorated. very flimsy and hv to relight. i spend 25euro per day on 40. i feel if no improvement i will unfortunately have to change my brand.
your coments pls.
thank you. rgds pauline

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Martin forshaw
ES
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Jan 22, 2019 12:05 pm UTC
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Just tried this for first time with a sliding machine. The static causes it to stick all over pouch and plastic machine. I lose more than I smoke. I try to scrape it back in to Packet it bounces back

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Hal Withington
Hartford, US
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Oct 22, 2018 10:08 am UTC
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In a pack of merit ultra light menthol silver pack cigarettes, I found this cigarette. I have been a loyal smoker of these cigarettes for years and was disappointed with finding this cigarette in a pack. As expensive as these are, I think your quality control should be more attentive!

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Arclacrosse
US
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Sep 18, 2018 11:16 pm UTC

I bought a carton after they changed the name of the special blend cigarettes to special select. They make me dizzy for hours after each cigarette. I've been a smoker for over 25 years and nothing like this has ever happened before.

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Snow8690
Lexington, US
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Sep 01, 2018 11:22 pm UTC

Bought 2 packs of cigarettes from a gas station called EZ pickins localed in Manchester iowa. Both pack's had Had a stale taste and burned up like a match i even broke one open outta each pack and turned to dust. Not one to complane but at $7 a pack I am will. Hopefully to here back might change brands. Other then that i Injoy smoking L&M.

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Jerry Clegg
Detroit, US
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Aug 28, 2018 4:10 pm UTC

Would like a refund for my inconvenience

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AmeliaRileyAus85
AmeliaRileyAus85
Adelaide, AU
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Aug 20, 2018 4:28 am UTC
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One of the ciggarettes in my bond street red 20 pkt was ripped & destroyed on the end of it. Not one too normally complain but these days times are tough & the price of smokes my goodness might i just say they have quadrupled in price since i began smoking lol

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Becky1981
Chicago, US
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Aug 16, 2018 12:23 am UTC

UPC code 906163 picture explains came out of pack like this

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Fl Young
Chickamauga, US
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Feb 04, 2018 11:05 am UTC

I wanted to try your Marlboro Ice Menthol and can't find them anywhere. My address is 730 W James Ave #218, Rossville, Ga 30741. If you could tell me what retailer is near by that would b great or mail me a complimentary pack that would be awesome. My husband likes regular Marlboro Red/black. I'm a menthol conesour.

My email is 44youngjames@gmail.com
Thank you
Felicia and Larry Young

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  1. Philip Morris USA Contacts

  2. Philip Morris USA phone numbers
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  4. Philip Morris USA address
    P.O. Box 26025, Miami, Virginia, 33102-602, United States
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    Apr 29, 2026
Philip Morris USA Category
Philip Morris USA is ranked 16 among 29 companies in the Smoking and Tobacco category