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McDonald's

www.mcdonalds.com

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1.6

Overall customer rating from reviews and complaints

McDonald's earns a 1.6-star rating from 45 reviews and 2908 complaints, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.

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McDonald's Complaints Page 56 of 146

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M
4:10 am UTC

McDonald's Food quality

Purchased a chicken biscuit this morning, hit some cartilage or a foreign object with my first bite. Threw out the entire breakfast.

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B
3:24 am UTC
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McDonald's Service

Bells Rd/Commerce Rd off of 95. 4/23 21 stopped for Chicken nuggets. One ahead of me, 4 servers not waiting on anyone. 25 min to get served. Will no longer stop there !Place is dirty, one server used bathroom while my wife there, left without washing hands. Been McDonalds fan since the 60's.That place is a disgrace!

Desired outcome: Shut it down !

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R
12:03 pm UTC

McDonald's Your new chicken sandwich

For the first time I ordered your new chicken sandwich. It was dry and not moist like your tv ad says. All it had on it was 2 pickles. My brother ordered his and asked for mayo, he got a pennies worth of mayo and was charged 35 cents for it. If you want a good chicken sandwich I suggest you go to almost all your competitors, burger king, kfc, wendys popeyes. All of them give the same chicken as mcdonalds but the make there sandwich come with condiments that yours needs. I understand that I can order a special sandwich with lettuce tomato and may but you charge more. All you need is mayo or some kind of sauce.

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C
3:29 pm UTC
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April 12, 2021, I went through store #22053 drive through. The staff member Sheuli was not friendly in the least while taking my order! Almost rude. She didn't say thank you or anything at all she really has no people skills. Very poor customer service. I can't imagine the poor staff that end up working with her. While waiting for my order. Shayla seemed...

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C
11:24 pm UTC
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At the time of 3:50pm - 4:00pm on the date of April 9, 2021, I came to Mc Donald's at the location of 3321 St. Charles Avenue New Orleans, LA 70115 with the attention to purchase 3 sandwiches (1 original hot and spicy, and 2 cheeseburgers) for my children. After ordering my food over the intercom, I was told that it would be $4.29, and to pull up to the...

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R
10:29 pm UTC
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I took my family thru the drive thru at the South Main St, Elkhart, IN location tonight, where 1. They had a 13 year old taking orders (my daughter knows his cousin) 2. He told me they're only selling drinks and only accepting cash. So I drive off, stopped near the windows to witness how young he was, and he says very clearly to me "[censored] you [censored]" my...

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R
8:23 am UTC

McDonald's My burger was not correct.

I orders and paid for a triple.cheese burger and got a double.
This was the Verulam beach durban.
I cannot drive back to the store now to get it. I want a voucher.

Kevin R. [protected].

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T
9:29 am UTC
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I live in Midland, Texas and am wondering why the prices at our McDonald's are so much higher than anywhere else in Texas? I can attach receipts from the McDonalds in Midland and then the McDonalds in Austin for the same (2) products and there is a $1.41 difference. This just is not fair. I have attached the (2) receipts below. The total for Lg Coke and Egg...

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L
10:08 pm UTC

McDonald's Code not honored at the store

I sent a student a code for food from Mcdonalds through the Lazada site. I have done this twice before. When she went there the person the Mcds said they have no association with Mcds and gave my friend no food. She has no money and is starving. Whats going to she got food with the code last week? I am very angry because i paid for the food but not given the food. I know they have an association with lazada because I ordered before twice, This is in Tacloban. Please why are they lie. She got there before 2 times. Order [protected]
Placed on 27 Mar 2021 14:16:49

MANAGE

McDonald's 1-pc. Chicken McDo with McSpaghetti Small Meal (SMS eVoucher)
Will be sent to your provided phone number [protected] by SMS within 24 hours

Qty: 1Delivered

Desired outcome: food and money back

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J
7:24 am UTC

McDonald's Product and service

My son bought McDonalds for dinner for us tonight my sons meal was fine and all I ordered was a chicken burger it was the most disgusting thing that I have had in a long time. Spoke the the manager on duty who offered me a free burger but was to busy to ask for any detail and passed me off to talk to another worker not good enough.
I do not think the manger took the time handle my complaint satisfactorily and as the pictures shows the burger looks old and the actual chicken burger was tough.

Desired outcome: More than just replacement chicken burger

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D
3:32 pm UTC

McDonald's Poor customer service as well as slow service

I am an uber eats driver I went to 1505 Manhattan Blvd. Harvey LA. On 3-28-21 around 1p.m. Told them in the drive thru picking up uber order. Got to the window they had me pull up by the door and told me someone would be out to give me the order. I was waiting for 2 chicken sandwiches, fries, and a soda. After 25 minutes I went inside the employee said not open for inside business in a rude manner. I asked where my uber order was she then informed me to go back and wait in my car. I sat for another 5 minutes still no food informed customer about the poor service hopefully she will never use McDonald's again. After waiting a total of 25 minutes and still no food I contacted my customer service and had order cancelled. This is happening in most of the McDonald's restaurants' on the West Bank of Louisiana. Please train the staff on proper customer etiquette and get some managers in-place that will take charge.

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B
9:54 pm UTC

McDonald's The Spicy Crispy Chicken Sandwich

My Spicy Crispy Chicken is bloody and red in the middle! I would like a refund and some type of reassurance that this wont happen again if able. Thank you... I have never had an issue with this establishment before and i very much would like to come back. But with this condition im afraid to even think what i have eaten and wasn't finish. My daughter could have taken a bite of this and gotten serious ill. Please resolve this issue!

Desired outcome: This is the worse thing that has ever happened

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P
9:47 pm UTC

McDonald's Food was nasty

I ordered a 10 piece chicken nugget's n 2 cheeseburger's n medium fries. Chicken nugget's looked like they had been sitting under a heat lamp all day. They were only warm when we got them, French fries were just barely warm n the cheeseburgers were only warm n tasted nasty. Needless to say i spent 11 dollars for nothing. I won't ever eat there ever again. McDonalds Restaurant # 18236 40 west main st albion il 62806 phone number is [protected] Date was 3/27/2021 time was 7:01 p.m. order 53

Desired outcome: They need to keep their food HOT n FRESH every day

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R
4:37 pm UTC
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Walked into the Mc Donald's at 3211 SPID Corpus Christi, Tx. Stood there for a while. The employees looked at me never came over or said that they would be with me soon or anything. It's not like they were busy. I walked out and went to Subway for my lunch. Customer service sux. Something should be done. Have classes or something...

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G
6:26 pm UTC
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The 2 times we have eaten inside they have messed up our orders. They knock themselves out to help drive through. But little or no help up front. Front service either waits for drinks (from drive-thru), or cashiers do not help and just stand there and watch. Tonight's cashier was new and no one helping or watching him. He rang up our order wrong. (we asked...

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Q
2:39 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Raw meat - no one cares!

I went to out local McDonalds in town and waited in the drive thru for over 10minutes without anyone asking to take my order. The other line was moving but not mine. I finally went inside and asked them if there was a problem with that drive thru and the cashier, who I think was a manager, said no. I gave her my order of 2 quarter pounders with ketchup only and a small fry. I also tried to order a small cone but was told something to the effect that it wasn't working right so they would have to put it in a dish or something. I said no forget it. I don't know what it is with this McDonalds, they have NO frappes. NO smoothies, and now NO cones, Whatever. Anyway, she gave me my order and I drove home. Upon giving the food to my husband, he took a bite and said the meat was RAW. I said what do you mean, and I quickly looked at it and sure enough, it was RAW. Not just a slight pink, but RED. I immediately drove back and the other female asked me what the problem was. I told her the meat was RAW. She said what meat, I told her the burgers I just bought. She looked at them and the other gal came over. She said oh, its a little pink. I said NO, its RED and RAW, not pink. The other gal then said that must be the ones that weren't done all the way. Wait, what? Then they proceeded to ask if I wanted a refund or new burgers. I told her well, we need to eat so I would like new burgers. It took a while before I got them. There was no one in there, so I'm guessing they made fresh burgers. No, sorry, No nothing. If I were a food inspector, I would have shut them down. You NEVER serve RAW meat to anyone in a fast food establishment, ever. I'm just wondering how many RAW burgers actually were sold earlier, and I hope no one got sick. This is not the first time this particular McDonalds has done things like this. I've talked to many in our community that say they wont even go there anymore.

Desired outcome: Diana

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B
11:29 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's service

On March 12, 2021 at approx. 7:45 pm I went trough the drive thru to order as I got to the pay window I handed the empolye my debit card and told him I had a coupon on my phone. Before I could hand the coupon to him he had already charged me. I asked if he could credit me for the value of the coupon but he refused. At this time I asked to talk to a manager. When the manger arrived she to refused to credit me for the coupon. At this time I asked for the contact information for the main store manger but was refused this information. I then drove home and called back to the store and asked for the name of the manager on duty but again was refused this information. I asked the lady on the phone that said she was the manager why was I receiving such bad customer service at this time she hung the phone up on me.
This is not the first time I have had problems with this McDonalds 7 out of 10 times the order is not right. The empolyee's are always rude and not wanting to fix your order and should have been right the first time.

Desired outcome: I would like to be credited for my coupon on a future order and had better custom service.

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D
8:09 am UTC
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Every morning there is a gentleman that is very rude and makes us wait a very long time and won't do more than two orders. We always come from work on our break with 3 separate orders and we get attitude and are. Made to sit and are late coming back to work something needs to be done, please. I've been coming there for three years and every time thi...

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L
11:25 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McDonald's Food quality at McDonald’s Chatham

I made an order on justeat around 2pm on Sunday. A few hours after eating his double cheeseburger My father was violently sick. It gradually got worse and He became unconscious. Rang 111 and they said he has food poisoning. He has only just left the hospital today as yesterday his health rapidly declined. I am severely unhappy and would not only like a refund but an apology. He is still unwell today and this has affected him and me greatly.

Desired outcome: Refun

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L
3:53 pm UTC
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I placed an order and when I got to resturant bmobile app stated mcdonalds was having issues and store was closed when clearly store was opened. So I left never got my food, I was home for about 30 min when I got an email about my mobile order. The order was taken out of my card but never got the food. So I would just prefer a refund as I dont have any other time to go back for the food in the morning.

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McDonald's Category
McDonald's is ranked 1 among 57 companies in the Fast Food Chains category