Menu
Write a review
File a complaint
McDonald's Profile

McDonald's

www.mcdonalds.com

Learn how the rating is calculated

1.6

Overall customer rating from reviews and complaints

McDonald's earns a 1.6-star rating from 45 reviews and 2908 complaints, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.

Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

McDonald's Complaints Page 44 of 146

ComplaintsBoard
H
5:15 pm UTC

McDonald's Coffee

It doesn't matter if I bought it from the store on the shelves at a grocery store or if I buy directly from a restaurant, this coffee makes me feel sick to my stomach and I'm in the bathroom several times a day when other coffees do not make me have the same effect.
They need to change their supplier posthaste.
I am not the only one who has this problem as I have heard it from several other people.

Desired outcome: Different coffee!!!

Read full complaint and 1 comment
Hide full review
1 comment
Add a comment
M
M
mark henderson
Georgetown, CA
Send a message
Dec 25, 2021 7:07 pm UTC

Then stop drinking it. I never had that problem with Mcdonald's Coffee, nor have I heard of anyone having getting sick, but I believe you.

ComplaintsBoard
D
11:38 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's service

I tried to order 60 chicken nuggets and four cheeseburgers I wanted fries they're out of french fries understood they make me pull forward wait almost 15 minutes bring me my order I ask if everything‘s there they say yes I put the bag in the truck I almost get home I reach in the bag I missing half of my order I come back pull through the drive-through up to the window ask for the rest of my order and only thing I got was why didn't you stop at the speaker didn't know there was a lot I had to stop the speaker to talk to somebody now I've been waiting in line almost 10 minutes you got cars backed up out around the block you have four or five cars waiting for their food and there is nothing being done this is the worst service I've ever gotten

Desired outcome: Want you to train your employees better to count and put the right order in the right bag and now that I have cold food you can compensate me for my 28 something that I ordered from your restaurant

Read full complaint
Hide full review
ComplaintsBoard
C
11:33 pm UTC

McDonald's burgers under cooked

We went to Mcdonalds for dinner, and spent over $50 for dinner, and we get under cooked burgers. They were pink in the middle. Its gross and I hope no one gets sick. We had too through them out. The girl at the drive through keep messing up our order and had to get help. This happened 12/22/2021. I feel we should get a refund. I'm sending a picture of a burger and the receipt. Just nasty!

Desired outcome: a refund

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
C
6:36 pm UTC

McDonald's French fries cold and stale

Went through drive through and ordered 2 cheeseburger meal and a double quarter pounder with cheese meal. For the 2nd time in a row at the same location, the French fries were outright cold and stale. They were not even edible. It's 18 degrees outside and I don't think I should have to keep inconveniencing myself because McDonald's cannot make their fries warm.

Desired outcome: An edible meal that you advertise

Read full complaint
Hide full review
ComplaintsBoard
K
7:59 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's All of them

As a 50+ year McDonalds customer I am very very disappointed in your chain. The food quality has gone downhill to such an extent that I refuse to patronize your company.
For instance, the fries taste like cardboard, the beef patties taste like they were stored in salt barrels for a few years, and the buns are dry and tasteless now.
It's a shame really, as I said, I've eaten at McDonald's for almost my entire life.
I am also highly perturbed at your removing the bagels from the menu. The steak bagel was wonderful.

Desired outcome: Change back

Read full complaint
Hide full review
ComplaintsBoard
S
8:06 pm UTC

McDonald's Ice cream cone

Why did you double the price of the ice cream cone?
How can I eat ice cream from 1 DHS now

Desired outcome: Make ice cream cone 1 DHS again

Read full complaint
Hide full review
ComplaintsBoard
L
9:28 pm UTC

McDonald's 2 double quarter pounders

1 of my double quarter pounder was full with grease Including the container and the bag, when I called to complain the manager montrise was very disrespectful telling making excuses for her workers and telling me I have to bring the food back an or there nothing she can do. As I tried to explain to her I live way in prince George which it's a 25min drive and I work 6am til 6pm. I had to throw my food in the trash, I also took pics, please take care of this matter for me either with my food replaced or my money back, thanku.

Read full complaint
Hide full review
ComplaintsBoard
A
12:50 pm UTC

McDonald's My food

Every time i come to this McDonald's my food is cold. My fries my sandwich don't be fresh. If I'm going to spend my money here I expect hot food. Then they do a lot talking and messing around. The service is better in the morning/afternoon

Read full complaint
Hide full review
ComplaintsBoard
N
4:14 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I paid for a order and they didn't fill correctly! Called manager she laughed at me when I told her order was messed up. Then I got there and employee tells me I didn't pay for my order and I did the first cashier added items at window but she wants to argue with me telling me I am wrong! I wasn't wrong I paid for my items had a receipt. And my food wa...

Read full complaint
ComplaintsBoard
M
10:08 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Drive thru customers not being served

I went to McDonald's on 12-17-21. At 9:17pm. Knowing the store doesn't close until 11pm. Only one lane was open at the drive thru. so I stayed in line although there was 6 cars in front of me the line was pretty long. I sat there for about 7 minutes and nobody had not been served yet. While I'm waiting i looked in the store and one of the female employees was on her phone texting.. Then cars started pulling off in front of me until finally I was at the order speaker. I sat there for a couple of minutes no one said anything to me so I started saying Hello is anyone there to take my order. Still no response so I pulled off and left. I was there for 15 or so...That was completely unacceptable and rude.

Desired outcome: Hire Employees who are willing to work until closing

Read full complaint
Hide full review
ComplaintsBoard
K
8:35 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I visit this McDonalds very frequently. Today, 12/16/2021 at exactly 10:25am I went through drive thru (Knowing lunch starts at 10:30) and politely asked "Are you guys still serving breakfast" and the response I got was "Yeah" I then told the employee that was speaking to me "Okay, that's fine I will just wait a few minutes." I then proceeded to pull into...

Read full complaint
ComplaintsBoard
T
8:15 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Saturday, December 11, 2021 between 4pm and 6pm, my husband went as usual to order us food. We go to 5414 Airline Drive, Houston Texas 77076, McDonald's multiple times in one day. When it was his turn to order, the manager looked at my husband and then looked at a coworker and said "I don't have to wait on crazy people, you take this crazies ord

Read full complaint
ComplaintsBoard
G
4:13 pm UTC

McDonald's Online orders seem to have priority over live customers

While standing at the register to order with cash in hand, I was told it would be awhile before I could be waited on because there were a large number of "online orders" to fill. I explained that I was here now, and there was nobody outside to pick up orders yet. The staff person apologized and I told her that I would just go to subway across the street from now on.

Desired outcome: Change Priority of customers to serve

Read full complaint
Hide full review
ComplaintsBoard
J
9:36 am UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to 9774 Groffs Mill Dr Owings Mills, MD 21117 at around 2:15pm on 12/16/2021 but the order taker at the drive through kept saying "I don't understand You" so I kept repeating, I want the Mariah Carey deal for Christmas promotion, but she ignored my request, so I said I will come inside the restaurant but a person said something and blocked my way, so...

Read full complaint
ComplaintsBoard
P
8:20 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Commercial.

Your recent commercial is grammatically incorrect. As an educator for over 25 years, I cannot see how your advertising department developed this without following grammar rules. The rule is 'more' plus word or add 'er' to the word. Not both. Also, "perfect is an absolute like " unique". There is no "more perfect" or "most perfect". Neither is grammatically correct because "perfect" cannot be quantified. As a corporation, it is your responsibility to present information properly. Please find a way to make this right or put a disclaimer on your commercial. Thank you.

Read full complaint
Hide full review
ComplaintsBoard
P
7:40 am UTC

McDonald's Milkshake strawberry

The last 4 years, even before corona, McDonalds at the Hermitage Mall in Suriname most of the times dont make Milkshake strawberry. They do have other milkshakes, but nog strawberry. How is it possible that a MacDonald dont have a Milkshake strawberry.
When we asked why they say the shipment has nog provided. But other branches of McDonalds in Suriname they do have the Milkshake strawberry.
This is not acceptable!

Read full complaint
Hide full review
ComplaintsBoard
L
9:42 am UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been going to the McDonalds located at 1801 State Road 559, Polk City, Florida 33868 ever since it opened just about every morning. In the past two weeks, every morning I get charged a different price of $5.63 to $7.79. My order is always the same: #4 - Sausage biscuit meal no egg with a large diet coke grape or strawberry jelly Medium sugar free...

Read full complaint
ComplaintsBoard
T
8:27 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's I bought the Halloween booklet and when I went with my granddaughters to redeem 2 coupons I was told I only could redeem 1 coupon

I drove to store #22809 around 6:46 pm with 2 of my grandkids to buy a 4piece nuggets happy meal and redeem 2 Halloween coupons, one for apple slices and the other one for a kids hamburger. Once I got to window one I handed coupons with my credit card, guy attending window told me to hold for 1 minute and when he returned he said I only could redeem 1 coupon. I told him coupons in the back specify it could be used 1 coupon per person and my grandkids are 4 and 3. He told me his supervisor just told him 1 coupon only.

Read full complaint and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
TheldrakisCS
TheldrakisCS
Baton Rouge, US
Send a message
Dec 14, 2021 7:56 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

yeah that line is deceptive in its wording. "1 coupon per person" means the person who hands in the coupon. even if your the one buying for someone else its still counted [annoyingly] as you presenting the coupon. this is for any place not just McDonalds that i have seen this issue happen. you would have to do 2 separate trips to use both coupons.

ComplaintsBoard
T
8:23 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I stopped at the Mcdonald's in Rapid City SD off I 90. I ordered 4 McChicken's and 2 Iced tea's. The girl who brought them out gave the 4 McChicken's to the customer behind us. Then she brought a different order to our car. We told her it was the wrong order. Then she went back to the car behind us gave them the order she tried to give us and took the order...

View 0 more photos
Read full complaint
ComplaintsBoard
S
5:56 am UTC

McDonald's Big mac meals

We got q take away today 2 happy meals and 2 big mac meals the amount of chips was q total disgrace they were just half full and cold my husband would not leave me go back in to show them and demand more I will never go to this place ever again very upsetting this time of year

Read full complaint
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
McDonald's Category
McDonald's is ranked 1 among 57 companies in the Fast Food Chains category