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McDonald's

www.mcdonalds.com

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1.6

Overall customer rating from reviews and complaints

McDonald's earns a 1.6-star rating from 45 reviews and 2908 complaints, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.

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McDonald's Complaints Page 141 of 146

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C
12:02 pm UTC
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I ordered a breakfast item and paid with my bank card. A few minutes went by and the order taker said that she could not find my receipt even though her cash register read that my order had been paid for. I asked for the amount so I could write it down in my checkbook and she muttered something, and I had to ask her a second time before she gave me the...

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J
10:09 pm UTC
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To whom it may concern, I was at mcdonalds in port hope after work to get something to eat about 11:30 at night me and my girlfriend went down to the porthope drive thru mcdonalds and ordered our food and we pulled around to pay to the window and I stopped at the first window there was a lady standing at the window throwing boxes around she had already...

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R
8:46 pm UTC

McDonald's terrible attitude of employee

I wanted to order a senior coffee, chicken wrap, yogart parfait, water. The cashier took my money, gave me change and said nothing. I ask if they had fresh coffee? No response. Ask different person, a woman in a brown uniform, she said no. I ask if it would be too much trouble to make a fresh pot. The only answer was, after standing several minutes, was "it will a while"! I said ok, I was eating in. The cashier moved my tray, told me to put my reciept on the tray. When my order came up, there were "3" spicy wraps, fried? I had ask for "1", grilled. There was no coffee, no water, no yogart! After waiting for the cashier to wait on 3 other customers, I finally got her to look my way. She put a paper cup on the tray. I had to wait till the cashier waited on other customers, then she looked at me. She never spoke! I ask for my yogart and coffee. She handed me my yogart, but no coffee. I waited till the person in the brown uniform turned my way. I ask about the coffee, she said it would be made in a moment. I went and sat down, ate my wrap, offered to give one to an employee on brake. She didn't want it. I told her what had happened. She got up and left. I offered the wrap to another young customer and his girlfriend. They took it, and laughed when I told them what had happened. Another customer, who had been behind me was leaving, and ask me if I ever got my coffee. I shook my head, and said no. I got up when back to the cashier. I ask with some impatients, when was I ever going to get my coffee. She never spoke! After she waited on other customers she poured me a cup of coffee, handed it to me. I thanked her. She never answered. I've never taken the time to write about a comlaint. This isn't the first. My wife and I travel alot. We just returned from a 2 week trip to Williamsburg and Ashville, N.C. We stopped at many McDonald resturants on our trip. Of all of the fast food resturants, McDonalds was consistantly the poorest quality. The "help" was very unresponsive, and not friendly in most of the places we stopped. The restrooms in Mc Donalds were absolutely the worst of ANY of the other places we stopped. Wish management would impress upon the workers, to at least be polite and see that the restrooms were keep clean. Thanks I feel better, I know I have plenty of other choices for places to stop and eat. But it seems that "we" the money spending customers should at least get what we order, and not have to be totally ignored!

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ellen jackson
Amarillo, US
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May 01, 2009 1:04 pm UTC

the mcdonalds on keyser needs to know that some of the mangers also needs a helping hand i come everymorning and get a hotcake and biscuit and it be the same girl manger
and boy in there all the time they both runs from one station to another and still be nice then after work i comes back every afternoon and everyone is stocking and i'm just standing waiting to order while the mangers is playing and talking with the crew someone needs to fix the problem on yesterday i waited 7 min.and got a cold and spicy not hot and spicy with lettuce falling every where and then they forgot my damn cheese what a nasty sandwich this store needs to be better supervised because right now the customer service in the evening really sucks and nothing is being done about this.

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ib bangin
Livingston, US
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Mar 08, 2009 6:08 pm UTC

my heart sings - just knowing that someone out there is like "ok I've had it. I shall now launch a one man campaign to let everyone know that McDonalds is not the upscale restaurant they appear to be!"
Bro if you have such an eye for detail and appreciation for the nuances of dining, what are you doing in a McDonalds? Who would put McDonalds products into their body, for that matter?
uncharismatic "help" aside.
If you're looking for hired help with white gloves who embrace the idea of being your servant - I would shoot for at least an Arbys. Maybe really go all out an splurge on an Olive Garden night out. For high rollers like me.
Velvet ropes. People who make eye contact with you. And actually the Olive Garden has three menus, one for food, one for wine, and one just of gourmet yoghurt.
Right up your alley, Meredith.

PS- Thanks for posting the phone number of the McDonalds where the outrage occurred. I took the liberty of berating them on your behalf till my voice became hoarse. I encourage everyone else to do the same.

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Marshal
US
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Feb 26, 2009 12:17 am UTC
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What do you expect? They pay these people "slave" wages. $6.00 an hour, I wouldn't even get out of bed for that amount!

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F
2:38 pm UTC
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A side salad had an extra topping in it. Surprise, a fly! The phone number for the actual restaurant was also surprise, unlisted! I called and made a complaint to the corporate office, the call center agent was very nice. I explained finding the fly caused me to vomit, etc... She advised me to return the salad, with the fly to the local restaurant it wa...

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M
2:32 am UTC

McDonald's product purchased at mcdonalds

Last week I visited McDonalds at on Quakers Hill Parkway, Quakers Hill NSW to buy some fast food for my family. I bought for myself, my favourite, McDonalds fish burger.
I would think very seriously about eating at McDonalds again.
It was the worst fish burger I have ever eaten. It was as tough as old boot leather, like it had been reheated several times. It was absolutely disgusting. I took a few mouth fulls and then threw the rest out. Besides the size of the buns and burgers decreasing, obviously so has the quality of McDonalds food. Once upon a time McDonalds use to have a high standard of quality, that has dropped drastically.

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Renee Ruby
AU
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Jun 22, 2022 1:45 am UTC

Brought a double cheese and bacon burger the meat was black and the bacon was grey .🤢

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xPanda
Bethlehem, US
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Jan 12, 2010 7:05 pm UTC

Yea oncem i bought fries from them and there was black stuff all over it and i got sick.

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Anonymous
GB
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Sep 14, 2008 7:35 am UTC

You should have just asked for a replacement they would have replaced it there and then, or I would have if I had been working on the checkout. But sadly I will never know what it's like to work in a McDonalds, you can read why in my complaints.

ComplaintsBoard
7:58 am UTC
Resolved
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My boyfriend, a friend of ours, and myself had decided to go through the Mcdonalds drive thru for a quick dinner. We wanted: 1 Quarter Pounder meal with Mello Yello 1 Double Quarter Pounder with Root Beer, no pickles 1 Big and Tasty sandwich Not a difficult order, right? Wrong! We got into the drive thru around 7 pm, it was not too busy. We placed our...

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C
10:37 am UTC
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My Family and I would like to take this opportunity to thank McDonalds for introducing us to a tasty breakfast at Jack in the box. You see, we (being a long breakfast fans of McDonalds) were refused Breakfast at 10:26 am on 7/21/08 in Lakewood Washington. The cashier (said her name was Amber Moreno) told us they just ran out of breakfast, then told us the...

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K
2:36 pm UTC

McDonald's mcdonalds delivery

Date = [protected]:28:19
Name = Karl Daniel
Address = 305 west 45th street
City = New York
St = NY
Zip = 10036
Country = United States
Email = [protected]@related.com
Home phone =
Work phone = [protected]
Company Name = McDonalds Delivery
Company Contact = Would not give name
Company Address =
City = NYC
State/Prov = NY
Zip2 = 10036
Country = United States
Company phone = [protected]

Incident = I called for a delivery on July [protected]@ 8:00pm. I waited for delivery until 9:00pm. I called back and i asked where the food was and they told me that the grill on 44th and 8th ave. was not working. I asked why no one called to tell me not to expect delivery. They were very rude and dismissive. I then walked over to 44th and 8th and there was no problem with the grill. I then called back and asked why i was lied to and they hung up on me. I called again and asked for a supervisor. There was not a supervisor to speak to... again very rude to me.I think this is a great dis-service and i don't appreciate being hung up on and lied to. I love McDonalds and will continue to eat there but i was very surprised of the treatment i received.

Damage Resulting =
Contact me = N.

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Chrissy623
Chrissy623
Phoenix, US
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Sep 06, 2010 12:15 am UTC
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Mcdonalds Delivers? Wow I live in the suburbs and we dont have anything like that here.

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reality
New York, US
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Aug 23, 2008 10:27 am UTC

WTF did you expect?! You're ordering from McDonald's! Are you kidding me?

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Carol Bahlmann
US
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Jul 28, 2008 11:24 am UTC

With as concerned as you are, or should be, about the cleanliness at your restaurants, maybe you should consider a different way of putting the lids on coffee cups. The lids are always put on with bare hands right from where you drink. I think it may be a little more appetizing if you didn't see the employees sealing the cup with bare hands. Any comments?

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J
11:12 am UTC
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I bought an order of grilled chicken ceasar salad at a local McDonald's in Fairfax, VA. and i got under-cooked chicken. http://img185.imageshack.us/img185/4111/p7180049iy0.jpg http://img337.imageshack.us/img337/4143/p7180048nk1.jpg Mcdonald's is the biggest fast food restaurant in the world but how they serve raw-chicken like that? i could have gotten really sick.

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ComplaintsBoard
8:33 am UTC
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I bought an order of grilled chicken ceasar salad at a local McDonalds. And i got noticed that the chicken was so uncooked. Disgusting!!!

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D
7:38 pm UTC
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Went in to purchase food and ice. Again the employees were speaking in Spanish. When the employee asked for my order they spoke in English but then continued to Speak in Spanish to the employees in the back and front. Not only is this rude but this is an English speaking country and English should be their primary language. Speak Spanish in private setting...

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J
11:29 am UTC

McDonald's stealing from customers

I made a complaint recently because they were raping me and Dan Frazier VP of Operations sent me a couple of coupons... when I tried to use it... they raped me again. They would not tell me the name of the supervisor... perhaps it's Lucy but said they protect their own and would not let me win. The McDonald's is located in Kenmore Square Boston, MA. They are very rude and always laugh at me. I've tried being nice but they consistently rape me out of one to three items. What can I do to help them help the customer?

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Update by Jody
Jul 28, 2008 7:42 pm UTC

They don't give you the right orders ... check your food before you leave. This has been consistent.

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Anonymous
GB
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Sep 14, 2008 1:05 pm UTC

Something along the lines of "you antagonistic SOB" right before you stick one on him in front of witnesses goes largely in your favor.

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Anonymous
GB
Send a message
Sep 14, 2008 12:52 pm UTC

Say to the one doing the laughing "how'd you like a smack in the gob?" that usually does it, they soon realize its not as funny as they think especially if you threaten to smack one in the kisser. If he leans over the counter going "do it i'll call the cops" go ahead and break his nose "aggravated assault" you'll be let off with a warning!

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J
1:54 pm UTC
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Employees acting very immature, cursing, manager included being loud. Employees smoking right outside driveup window, leaning on open window.this place was good a couple weeks ago. I don't know what happened!

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S
8:54 pm UTC
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(7/8/08)i went to this mcdonalds that i go to all the time by my house but i never been treated like I've been treated tonight!!! For starters the guy that was taking my order through drive thru was going back and forth with me on the order like he couldn't hear, but we i got up to the window he was hugging on a girl that didn't even have a uniform on... i...

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A
10:18 pm UTC
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I went to this mcdonalds on 07/02/2008 for a simple order at 10pm approx. at night. I ordered a grilled chicken sandwich, 6 pieces nuggets, and a Angus Bacon Cheeseburger. There was only 1 car in front of me and no one behind me the entire time I was there. It took over 10 mins to get my food.. I watched this young latin kid that was getting flirted with by...

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Y
1:20 am UTC

McDonald's poor food quality and service

This Macdonald's is not following franchise food quality or service. The service is very poor and they are not representing the Macdonald's food standards. The fries are never fresh no matter what time of day or nite the hamburgers are not prepared to Macdonald's franchise standards. It really gives a bad impression if you have never eaten at Macdonald's and you eat at this Location makes you not want to eat Macdonald's.

I will never buy another meal or anything at this location. If ever I'm in the mood for Macdonald's, I will drive extra 15min to another Location. Not all Macdonald's in Gatineau Quebec poorly represent the franchise.

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Andrea
Brampton, CA
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Nov 04, 2008 3:56 pm UTC

I was totally disgusted!
I once ordered an Egg McMuffin from a McDonalds in my area. Usually i don't do this but since i was in a rush i had to get something quick.
I saw that on the rapper, the eggs used in McMuffins were "fresh Canada grade a eggs"
I didn't believe this until i took ONE bite of the sandwich.
Inside the egg were pieces of the egg shell. It wasn't just in that one bite, i took the whole egg apart and found pieces of the egg shell all over! I was so mad. Not only was the sandwich small, i had paid over 4 bucks to find egg shell in it.
I guess i can say that they do at least use real eggs.

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Jessica Rigdon
Kerrville, US
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Sep 12, 2008 2:38 pm UTC

i just went up to mcdonalds in shepherdsville on 44 an ii had a hair in both of my mcchickens and the fries i got was cold

ComplaintsBoard
B
5:43 am UTC

McDonald's bullyand sexual harassment

To whom it may concern, my complain is the store manager of ewood mcdonald is known for sexual harassment to some of is crew member andbully is juniors staffs and the owner does not care what is going on, what is happening in that store.exaple of when condom was found under the frystation during cleaning by the former store manager(yasser) nothing was investigate and they no who is having sex after the junior workers has gone home.my question is, does mcdonaldsresturant allow sex in the office or in the resturant premisess with the staff just for promotion.the name of the managers making love at work are shoaib khalifa and challote dolye everyone working in that brach no what is going on between this two and is affectingthe employees they bully the junionr staffs some of the staff has be sacked by shoaib khalifa some resign and some have to get tranfer to getout of their way .something should be done pls shoaib is a prejudices .

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D
12:41 pm UTC
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There were so many flies you couldn't eat without swatting them away from your food, there was a roach bug crawling on the floor. The entire dining area was so filthy. This establishment needs to be reported to clean up there act. There is no excuse for a food place to be in this condition. I was in this business on 6-21-08 about 1:30-2:00 pm.

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D
3:02 pm UTC

McDonald's terrible quality food

There are only a few healthy salads and a yogurt parfait on the menu that is low fat enough for me to eat at McDonalds. But, because of poor management, the 3 McDonald stores here in Fairbanks never have the yogurt parfait when I'm there (6:45 am or noon), and there either out of salads or have only 1 type to choose from. And, then they don't know which dressings are low-fat. The last person that waited on me actually told that all their dressings were lowfat, which was a terrible lie.

It's aggravating to stand in line just to find out that they're out of everything that's healthy. It would seem that they should be making more of the healthy items if they're always running out.

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Chepannie
US
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Jan 02, 2011 7:49 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

why the [censor] are you going to mcdonalds and expecting to eat something healthy? that's like an oxymoron

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J
4:51 am UTC
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Hi i am writing about the service i had at Mcdonalds Coffs Harbour South this afternoon. I had ordered 1 happy meal with 6 nuggets, 1 medium quarter pounder meal and 1 large cheeseburger meal with a extra cheeseburger we then got to the next counter an ordered another extra cheeseburger. We then left the drive through and realised that we did not recieve...

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