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Main Street Renewal

Main Street Renewal review: Structural failure & predatory tactics: a warning to renters ( 1 comment)

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My experience with Main Street Renewal was a total failure in safety and professional standards. Once I opened the door to the new property, I found the pipes had burst, the ceiling was caving in, and icicles were hanging from the structural OSB beams.
When I asked them what I should do, they told me to 'find a dry spot'. Despite the clear danger, MSR management initially expected us to enter this hazardous environment rather than providing remediation. After we were displaced for two weeks, their legal team attempted to condition our relocation and my refund on signing a Gag Order and a total release of liability.
I refused their $750 'hush money' to ensure I could share this.
I am escalating this to the Senate Banking Committee. If you have ever faced similar issues with this company, I strongly recommend you also reach out to the Senate Banking Committee. They are quick to respond and want to hear your story.
You are not alone. Do not sign a non-disclosure. Do not let your silence be bought.

Recommendation: Don't sign an NDA with this company.

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Mar 02, 2026 5:21 pm UTC
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My name is Roy C Coffee, Sr. It is now 2:15 PM on Monday, March 2, 2026 and I have just returned home from an over 75 mile long round-trip to your alleged branch office assigned to this lease. After checking your website portal and your more public Internet website along with the local telephone directories, I have learned that the exact same address was, and still is, published at each of these sites. In reality, the address supplied by all of these sites, specifically 2615 Medical Center Blvd. in Murfreesboro, Tennessee does not now, nor I have any reason to believe that it did, even exist. There is no such address anywhere in Murfreesboro, TN. The phone number you provided for that branch exists only as a forwarding telephone that directs calls to your nationwide watts line and your completely useless and maddening never ending circle of extensions to nowhere!

I left my home this morning at 10:15 AM and spent the last four hours of my time, considerable fuel expense along with wear and tear on my vehicle, only attempting to find this address to further my efforts, or hopefully fully resolve this matter. It painfully obvious that this effort was a complete and miserable waste of my time and other resources and was only brought about by your company's illegal lack of operational transparency! Because this address information was supplied by these sites, operating totally under your corporate control, it is your company's legal obligation to provide clear and accurate information about your address and contact information to your customer. This is nothing less than actual legal proof of your company's designed system to hide your business operations behind a totally and illegally constructed system you use to deter your clients ability to respond to your company's self serving business practices. By any definition, that is also completely illegal. I further believe that this case can and likely will result in charges of many violations of the law including at least the charges of corruption, illegal business practices, racketeering and as many additional charges that are unearthed by a court ordered review of your company's business and financial records. There may even eventually be some amount of PERSONAL liability brought against some of your employees, managers, upper management, Executive Committee, Board of Directors or ownership owners. That will become my ultimate objective.

I have attached to this message a full record of my thread of conversations that I previously proffered to MainStreet Renewal in my effort to fairly and immediately resolve this issue. This has been going on now for over 2 1/2 weeks and I am actually no further along than when I started. My only result has been to accumulate an overwhelming sense of complete and utter disgust for your firm. Your local customer reviews and ratings are already at #1 on a scale of 5, or at least 80% unfavorable, clearly adding powder available to me to use against you in court for to illustrate that my case is actually not a one off situation, but rather a single example of your long path of unwavering criminal intent and actions.

Because federal law requires businesses of any type to deal with their clientele on a basis of "fair dealings and competent business practices", I have prepared myself to not only defend myself aggressively in any court regarding any potential eviction notices that you may issue. I am also prepared to defend my position as the lessee on this lease should you decide to pursue any other collection legal alternative in any other court. This includes everything from filing an eviction warrant through and including any civil action, you may take against me under any conceivable existing lease agreement. I want to point out again that I have mentioned previously, as shown above, that I did not authorize nor did I sign any extension agreement pertaining to the original one year lease. I'm confident that you cannot, and do not have available to you such a signed extension agreement simply because it has never existed. Along with other issues that will become the basis of my defense going forward, I have also made every conceivable and practical attempt possible to contact your offices in order to personally discuss with a competent representative this situation.

On my way home today in my car, I also had a lengthy conversation with a gentleman in the Austin, Texas branch of your collection department. That conversation led nowhere due to his total inability and obvious lack of concern sufficient to understand or even attempt to resolve the issue in good faith as also required by federal law. In fact, he went so far as to absolutely refuse my verbal request to have him open the file to then activate our discussion. That is preposterous after the information I had already provided to him was more than enough to confirm my true identity.

So now, I respectfully and strongly demand that someone from your offices contact me at my phone number, [protected], to further discuss this matter. Once again, I will state that I stand ready, willing and fully financially capable to resolve this issue immediately by full cash payment to the end of the lease (or to June 1, 2026, if you are willing. That is my desire, and that is positively good for both for both of us. Nobody wins,and also nobody loses a thing. This is my final "good faith" attempt to resolve this situation which you should recognize. Quite simply, must stop standing behind your boilerplate system and allow this decision to evolve. Your failure to respond to this request or leave me in no position, other than simply standing, ready, informed and, shall I say a bit anxious, to meet you in court soon.

This matter has been and remains completely in your control as I have exercised, every conceivable possible solution that you made available to me completely without success. I now have an arsenal of information and proof to be used as evidence of your illegal, unethical and downright criminal activities in dealing with your clients. The result of any court case will be the complete public disclosure of the systems you designed and implement to perpetuate your manipulative business practices that you now employ to operate your business.

So consider your company to now be fully informed that I'm ready for the fight, but, that I do still wish to avoid only it if you do. Otherwise, I will be simply sitting on the sidelines, waiting for your first move. I wish you good luck in understanding my position and strongly suggest you consider this to be a serious matter needing compromise.

Roy C Coffee Sr

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