Lowe's

Over the last 3 months we've spent $10k on home renovations which we've done ourselves. Everything has been great, until today. We scheduled flooring to be installed 3 weeks ago and they said they would be here between 8-10 this morning. As of 12:35 they still haven't showed. I had to call installer. Said he is 45 mins behind. Which is BS! I reached out to them at 10:30 and he said he'd be there at 11:30. After another call to the company, they said he is now 45 minutes behind which makes it 4-6 hours late. They've managed to ruin an otherwise pleasant experience. No communication at all!

I purchased a major appliance package from Lowe's in April. Aside from the totally aggravating experience once everything was in I was grateful. However my dishwasher has stopped working it needs a new sump pump and a motor and on top of that the doors rusting out. The service company that came out leaves a lot to be desired as they cancelled multiple appointments and then showed up at a time other than was discussed. They with the amount of work that needed to be done on a dishwasher it just needs to be replaced. Lowes however is seeing things differently. They said that they give three opportunities to repair the problem before they would have to give me a new one and that doesn't address the rust on the door. I have no intention of letting list rest at that answer. Any feedback would be greatly appreciated.

First let me state I am a Veteran and I spend a lot of money at Lowe's for a very long time!
I have been patiently waiting since July 28 for a back splash to a vanity sink I ordered. Three times the backsplash was delivered to the Store broken: 8/13/2018, 8/30/2018, 10/6/2018. On October 6 the sales rep stated he would order it again. I was given the date of October 23 for the 4th backsplash arrival. Since not hearing anything, I went to the store only to discover the backsplash was never ordered. It clearly stated on the computer screen, order never placed contact customer. When were they going to call me? I asked for the Store Manager and they stated he wasn't in until tomorrow. I called the 1-800-44-LOWES number and got a rep to listen to my complaint. I tell my complaint to a woman who asks me to hold which I do. The next thing I know some man is asking me questions. I again tell my story to this guy who states " I am having a brain fart and don't know what you are talking about". I ask who am I speaking with and he states he is from Lowe's in Exeter, Pa. I wasn't shopping there! Now I have to call back and tell my story again to the Customer "Survey" individual. I am totally dissatisfied! Paid a plumber to install the sink and change the cabinetry to match the dimensions. Now I don't have a finished master bathroom and the mirror cannot be replaced without the backsplash. I have waited patiently and want my money back! Who is paying for my time and extra grief! Thankfully, my patients don't receive service like Lowe's provides!

I picked up a vanity with a hole in the box and partially crushed. I took a picture of the box at the store in front of the associate because of this so they were aware of the box being damaged. Well so is my vanity! Upon opening it I noticed a dent in it where the box was damaged. I am COMPLETELY DISGUSTED with me whole Lowe's experience from the get go.

I had to borrow a truck to pick it up. I have to borrow it again to return it, then I have to wait 2 weeks to get a new one and borrow a truck to pick it up. Do you know how much of an inconvenience this is? My contractor is coming this weekend to install. What do you suggest I do?

I DEMAND a discounted price because the process of returning and waiting is not going to work for me. I will have to wait months to get my contractor back here:( I paid almost $500 for a vanity with a huge dent in it.

I have a picture of the box and the damaged vanity as proof. I filed a complaint over a week ago about terrible customer service at the same store so this is really pissing me off.
W

What can you do and where do I go from here? Everyone just seems to brush me off to the next person:/

Thank you for this convenient way to reach you.
This is the first time I have even complained about any product. The number on my paper work is: Store 88
Project No. [protected] for Robert Blondke on October 4th 2017
I have all dates of contacting Lowes and the list of people I have talked to. On July 5 I had talked with Tanya Douglas who put me in contact with [protected]@lesmith. (I was out of town for 3 weeks for a family medical emergency). I have all the dates so I won't write all of that.
Anyway. my counter top is falling apart. L G Smith came out to view it and said it was water damage. I agreed. The seam that is angled from 4 inches from the sink to the wall is all warped. I did not abuse this counter top, just regular use. When the top was installed, I even questioned the workers if there was any special care was needed he said no and applied another layer of a sealant on this specific area. By June both seams on the left and right side of the sink were showing separation and again "water damage" . Also during the summer a glass that had sat on the distant corner also caused a bubble in the defective counter; Again water damage. On September 17 Sean from L. E.Smith came out and confirmed that it was not from improper installation. The glue now used in counter tops is NOT water proof and if we decided to sue and go to court they would come out and remove the counter top . He said it was not their fault. I told them we are Christians and would not do that. Sean also said we should have had a "12 x 5 sheet with a loose back splash". Why didn't someone tell me that was an option and glue used now is not waterproof?
My husband and I saved up for 2 years for a new counter top to have it last only a few months? We have a large family with 34 grandchildren, and I teach home economics in my home through a local private school and I have a bacteria festered top that cannot have any moisture near it.
Please help me with my problem. Lowe'a did offer me a $100.00 gift card but that isn't going to solve my problem. I really don't want to hurt any salesmen or small business but ...well you decide.

my phone is 517.523.3642
[protected]@yahoo.com

I opened up a Lowes credit card at store 0740 in saint Petersburg, florida.
Was suppose to have an install 11/30/17. I had horriable time even getting
through to the store for one.

Didnt keep me in contact to know where, when I can get my fence installed.
As, Florida State Fence kept scheduling on their time not, my availability.
This went on for 2 or 3 weeks.

So, I only got part of my fence order 12/21/17...with missing a panel
and my gate and caps that goes on the posts.

So, no compensation for the inconvience for that. Nancy from store 0740
never came over the store until I wasnt getting anywhere from the store.
2 weeks later...Nancy comes over with another associate.

That, young girl apologizes for the poor install. Nancy says oh this
can be fixed. Didnt hear from Nancy .So, I call the store and she
tells me that, her hands are tide because, i went to corperate...
I wasnt get calls returned at that store let alone someone to
answer the phone. Managers (some) want to help. But,
said that corperate tells them not to help me?

It was purchased at that store so, it should not matter
but, should make them at store level help all the
more because, it wasnt taken care of at the store.

Its been going on since jan2017. ALMOST a year
and Lowes has not corrected a simple thing
as to order 2 -8foot posts and a 6x8 panel.

My God its a small 8x8 patio ….seriously?
Are you for real!

They tell me you can have us take away the fence
and give me your money back or a 200.00 lowes
gift card.

After you treat me like dirt, , , , and dont take care
of my needs...you really think I would spend
another dime at the store...REALLY?

You haven't corrected my fence...let along
return y calls?

I paid a total of 2235.00 for a special order refrigerator at the Laurel, MS Lowe's store. I purchased it on 10/11/18 to have delivered on 10/18/18. I called Lowe's the day of delivery and no one picked up the phone in the delivery department. Someone in customer service told me they had me on the schedule as the last delivery of the day even though I live about 12 minutes from the store and the other locations she told me they were going to were further away. Didn't really make sense to me, but whatever.

Around 1:30, they called my husband (even though I gave them my number to call at the store) and told him they were two miles away and would be there shortly. Approximately one hour late, they still had not arrived. I called the store to see what had happened, no one could be reached in the delivery department and I was put on hold, and after a few minutes I was hung up on. I tried calling back several times, someone would pick up the phone and immediately hang it up.

Since I was unable to reach anyone at the store, I called Lowes Corporate and was put on hold while they called the store. Natasha told me there was some kind of mix up, the drivers were back at the store, and they would call me in 30 minutes to 1 hour to let me know when they would be there. They never called, but they did show up about 20 minutes later with the WRONG refrigerator. While they were at my house sitting in the truck talking to the store trying to figure out what to do, I walked out to the truck and told them I had to run and get my daughter from school and I would be back in 15 minutes. While I was gone, they called my husbands number again and told him they would bring it tomorrow.

I called the Lowes Corporate office again and spoke with Hope, I explained the situation and she asked her why they couldn't just go back to the store and bring the refrigerator since I only live a short distance away. She said they had their route already planned out and couldn't do that. I told her they said I was the last delivery on their route and and she said she would call the store and see what was going on. She put me on hold and told me Peggy from the store would call me. I waited a while with no phone call, and decided I would call her and asked if they could go ahead and bring me the refrigerator and she said they had delivered my refrigerator to the wrong house and didn't have it.

So apparently they are going to bring it tomorrow (a day late) and now I have so many questions:

1. Where is the refrigerator?
2. Is it in someone's house, and are they using it?
3. If they are, wouldn't it be considered used now?
4. Why was I never offered anything from Lowe's for all of this confusion and inconvenience?
5. Why did they say they were 2 miles away and showed up much later with the wrong refrigerator?
6. Will my refrigerator be damaged or dirty? I paid over 2000.00 for this thing and I want it shiny and new, not used and spending the night at someone else's house!

This has been a very frustrating experience. I live in a small town and I like to support the local businesses, but I will not make a big purchase like this from them again. Peggy at the store did apologize, but was very rushed when I spoke with her. She didn't seem very concerned.

Went into Lowes in Lodi, CA my husband and I to have an estimate done on placing over 600 feet of fencing along the front of our property. Arranged to have a estimate done at our home. Around two weeks later a salesman from Lowes came out and measured our property. He sat in our home and gave us an estimate of over $14, 000. He could not break down the prices for each item needed and he would charge our Lowes account when he got back to the store and checked all his current pricing. He would mail us a receipt then. He told us we would get a 20 percent discount that was going on now and would end on that Friday. We gave him a signed contract to go ahead and a $5, 000 check as a deposit. He assured us that Lowes would take care of us. Well they sure did! When the salesman got back to the store and ran his figures he called us back and said "good news we had a price decrease recently" and he was taking over $1, 000 off the estimate. This was just the beginning! The next week we got the receipt in the mail and my husband decided to check his prices against the prices charged in the store. Every price was more than picking it up in the store and there was no 20 percent off of the in store prices. Also in the meantime we get the credit card bill from Lowes charge card and we need to pay it off in six months instead of the 18 months the salesman said we would get. I had also spoke with Lowes charge card company over the phone while salesman was at our home to arrange a higher amount to finance this purchase and was told I would have 18 months interest free. So we went into the store to speak to a manager. He did fix the time limit and said he would work on the amount we were over charged and mail us a corrected receipt. We did get him to reduce our charges by over $3, 000. This is what we should have gotten from the salesman. He gets a commission, so I guess the over inflated charges would help his commission! Next week comes around and still no receipt. Our installion charges for just over $3, 000 of material was going to be around $9, 000. My husband calls the manager and tells him he is not comfortable with that high installation charge. The manager said they may hit rock and $2, 500 of the charge is for that. What! He did remove that charge, but would charge $30 a hole if they did hit anything hard. He also needed our card to fix our bill. It's your own card and the salesman charged it just fine in the beginning why can't you just credit back our account. Well I was feed up and drove right away half an hour down to the store to settle this. I told the same manager I wanted to get my corrected receipt and I do not want installion at such inflated cost and just the materials sent to our home, so we can install ourselves. He said he couldn't do that since he would be losing money. What! This is the price we were told we should have got in the beginning. He wanted to cancel our order instead. That's fine return my $5, 000 too. Well he went to get me cash, because the store has no checks. Surprise the store does not have enough cash on hand. I waited twenty minutes while they made five receipts up to credit my Lowes charge back, three gift cards to send to corporate office so I could get my $5, 000 deposit back in the mail, and a letter from the manager that I would be getting my $5, 000 by check mailed to me in two to three days from Lowes corporate office. Still waiting for our check. We will see how long it takes to get my $5, 000 refunded. The bottom line is they took advantage of longtime customers. I want others to be aware of them taking advantage of us. More than likely many before us have been taken advanage of and have not been aware of it.

We bought a Faucet from LOWE'S, and PAID $435. It leaks and motion sensor does not work. I went to LOWE'S, ARLINGTON HEIGHTS, ILLINOIS and the customer service told me that LOWE'S CANNOT HELP ME, they sent me to their Kitchen Department, they already knew why I was sent to them and they told me the same WE CANNOT HELP YOU, YOU HAVE TO DEAL YOURSELF WITH MOEN. I have small kids and my kitchen is shout down, we had to turn off water supply because of faucet's leaking, so we also cannot use our dishwasher and refrigerator's water filter. LOWE'S manager told me the same! she also told me that MOEN IS CLOSED DURING WEEKENDS SO I HAVE TO WAIT UNTIL MONDAY TO CONTACT THEM THAN EVEN LONGER TO SEE IF THEY CAN HELP! FEW DAYS OR MAYBE WEEK OR 2 WEEKS WITH 2 KIDS AND NO WATER! Are you kidding me, we bought for more than $15, 000 from LOWE'S to renovate our kitchen and now LOWE'S DOES NOT WANT TO HELP ME! DO NOT BUY FROM LOWE'S any expensive items because LOWE'S IS NOT ABLE or DOES NOT WANT TO HELP YOU IF YOUR FAUCET DOES NOT WORK EVEN if YOU PAID $435 for one faucet! AFTER THIS EXPERIENCE I WILL NOT BUY ANY MORE FROM LOWE'S!

It is Oct. 9, 2018 Tuesday. Incident happened between 10am-11am. I went to Lowe's in Burbank, Ca. to place an order for a Vanity w/ Top. From the Customer Service I was directed to see this someone by the name BERNARD. This man is rudest, very unethical i have ever encounter in this store. He shows no empathy or whatsoever. He was trying to sell me a Vanity that was returned & damaged w/out elaborating how bad the damage of that return & has the gutts to tell me that supposedly that item was specialed ordered & was returned & demands me that I should find someone who will carry it for me because picking up the following day is not an option. What made me cry is ... that [censored] was talking ordering me to do such thing & looked at me straight in the eye like he's intimidating me. What even made it worst is ... MANAGER CHRIS HORAN WAS NOWHERE TO BE FOUND...

My worst experience working with Lowe's and their contractors to remodel a bathroom.

Theresa: Lowe's Sales/Interior Design
Mark: Lowe's Central Installation Manager
Jimmy: Lowe's Store Manager
Chris: UHS General Contracting

My wife and I stopped at Lowe's Polaris store in Columbus, OH towards the end of June to getting an estimate on a bathroom remodeled. We told Theresa what we wanted to do and looked at the products that they had available. Keep in mind as you read my review that our bathroom is small (5' x 8'). We wanted to replace the vanity, toilet, bathtub, shower hardware, lightingceiling fan, and to tile the floor and bathtub walls. We also told them that we have several other projects that we want to do (kitchen remodel, replace all interior doors and trim, replace our very large deck.

Theresa and Chris came out to our house to look at our existing bathroom and get measurements. Theresa drew up the plans and we approved them. I paid for the labor and materials on July 5, 2018. Total cost was almost $11, 000. Yes, for a 5x8 bathroom with no gold in it. There is nothing extravagant about it, just basic materials.

The materials were finally delivered on August 18 2018. Theresa and Chris came back out to inventory the delivered materials on 8/22/2018. It was found that the vanity top was the wrong size and the new bathtub had a chip out of it. They had to be replaced. They confirmed that evening that the remodel would start on 8/27/2018 and that it would take three weeks to finish. We discussed why it would take 3 weeks to remodel a small bathroom. Their example of why, was that there would be times when they could only work part of a day because they would have to pause for things like when they patched a wall with spackling, they needed it to dry before they continue. They said nothing about many days where nothing would be happening, just waiting for the contractors.

We agreed to leave the door from the garage to the house unlocked and gave them the code for our garage door. They missed the first week completely. They said that they came out once but the code for the garage door didn't work. They wrote it down wrong. This left 2 weeks to finish the job on time. Long story short, they didn't make the completion date on time, it took them more than 5 weeks to complete. Actually they did not finish, I had to buy the shower bar and install it myself. They originally ordered a shower bar that required them to drill through the newly laid tile. I asked them to replace this with a tension control shower bar but I guess that they didn't want to do that.

During the installation, we found that the exhaust fanLED light that THEY ordered was too small for the opening and left a gaping hole in the ceiling. They eventually replaced it after lots of complaining.

They had the dumpster removed on 10/01/2018 (at 6:00AM pitch black out). In doing so, they tore up some of our yard with deep tracks in it. They also left a pile of trash behind (in our garage) that I am going to have to deal with now.
They missed more days than they worked, that's why it took more than 5 weeks to complete. We sent emails, called, or personally visited them in store (Theresa, Chris, Mark, Jimmy) at LEAST once a week and got NO response except for Mark. Mark made promises to improve the service, but it never happened. The store manager was the same, empty promises. We NEVER heard back from the Sales contact. Once the purchase was made, she was silent. They didn't communicate at all, and when they did, many times they texted me a second time, the night before they were suppose to show up, to cancel and re-schedule, missing another day of work.

Overall, once the sale is made (they get their money), Lowe's doesn't care about the customer! I will never use them again. Go HOME DEPOT!

I ordered a Water Heater on the 24th, of September from the Lowes Store in Sterling, Va., and was scheduled for the installation. The Contractor arrived at the store for the Product and none was there. So after going around and around, I finally spoke with a very nice Gentleman named Walter. He explained to me that the order went to Corp. and No heater was ordered so installation was not possible. We have no heater in the store that matches your order so we'll have to reorder the item. So they canceled the order and gave me a refund on the Heater alone and a kit, and other products
were left as a credit. After looking at what in stock, I decided on another heater which was a bigger model w/a longer warranty and signed another order and Paid in full next day the contractor called and stated the labor was not added on to the new bill and they had to get paid. At this point, I went into the store and spoke with a Manager and met with Walter and ask him what do we do now.
The Manager did do some discounting and made a way for the Bill to work out
so all is well and another date was set for installation. Now the contractor was sent out again to the Store for a pickup and when they arrived, the heater was damaged and another in stock was pulled out. Likewise, it was damaged and I received another phone call that they did not have a heater and would have to be ordered.
and it would be about a week or 10 days to receive it.
We have another Contractor coming out to begin a remodeling job, so the time frame didn't work so here I sit. I contacted the Lowes Manager again and explained my situation, which he replied, oh well, that's the best we can do and I can't give you something I don't have. So My reply was can you get a heater from another store,
which he replied, NO, there is none available in this area.
I called around and found that not to be true, but was so upset by this whole matter
I canceled the lowes order and went straight to another store ( Not Lowes) and my new heater was installed and even was cheaper. next day.
After being a lowes customer since 1991, I was so disappointed by this treatment,
I'm considering dropping Lowes altogether.
Mae and Bill Allen
S. Alder Ave
Sterling Va.

The govt has give big tax breaks to corporations while companies including Lowe's has reaped benefits ! We live in Az and I happen to know people that work for Lowe's and don't make but 12-13.00/ hr. Have been there for time and struggle to put roof over head! WHY CANT LOWES HELP THEIR EMPLOYEES? I know of one employee raising children alone and no support has to go to Foodbank's before she goes to work! Please lowes can't u do something you are spread across the United States! AMAZON RAISING THEIR MINIMUM TO 15.00 an hour! Walmart has raised theirs to 11.00 !

I am so unhappy with your customer service. First, your return policy is not "user friendly". When I return things at Home Depo, they don't need a receipt nor do I have a time frame.
I wanted to return an air conditioner we had purchased this summer, but never used because we bought one without a thermostat. It was out of the box, without a receipt and past the return by date. However, the employees said, "You can't return it without the box." Amazingly, we found the box, made a second trip only to be told I had no receipt and was past the return date. COULD I NOT HAVE BEEN INFORMED OF THAT IN THE FIRST PLACE? Or, better yet, could you simply have let us return a new product- never used- with proof that I had purchased it at that store (from my credit card statement)?
Since Home Depo is so much easier to work with, they will have my loyalty.

We purchased Pella windows from the Lowes in N Myrtle Beach, SC. They had John Cables install our windows. They came to our house late in the evening to replace the siding they had removed for the installation. When they finally got to the last side of our house, it was dark. They were just popping the siding back onto the nails, and snapping the siding in place. This installation took place on November 18, 2017. When we had the winds from the Hurricane last week, the siding came off from the windows on up, on the last side they rushed to get done in the dark. We were the only house in the neighborhood that lost siding. I am certain it was because they did not add additional nails, and fasten the siding properly. I think they should be responsible for putting the siding back on that side of our house. The contract number was 1155461.
Lowes says they do not cover wind damage, even though the siding came off because it was not properly fastened. They did not add any new nails, and just snapped the siding over the nails they had loosened to get it off.

We returned from vacation and found our refrigerator not cooling and all food spoiled. It was purchased 9-13-15 as well as a 5 yr extended protection plan. We called Lowes Advantage for service. They could not arrange for service for 8 days. A service provider was sent (Sears's was sub-contracted by A&E) and tested the unit. The service tech stated the compressor was bad and needed to be replaced. She further stated that they were not an LE service rep and could not fix the compressor. She stated that she called Lowes and reported her findings. She told us too call Lowes back and tell them what she had said.

We called Lowes Advantage back as we were told to do. They stated they would pass the info to a supervisor and they would call us back in 48 hours.

We are now looking at nearly two weeks without a refrigerator and still no sign of repair. Why would you send a service provider that was authorized to service my refrigerator!

Service Request # provided by Lowes: [protected]
A&E Service rep. provided Service Order #: [protected]

I would like to hear from someone would can do something!

[protected]

I can go to Lowe's and our number is on file to except the VA and get the VA discount, come to Home Depot everybody knows you we come here to to three times a day you can ask anybody everyone knows we are VA I come without my husband and I don't bring his VA card then I can't get a be a discount this is ridiculous you need to change your policy now I'm gonna have to go to Lowe's to get all the stuff I needed the calls my husband feels that Home Depot is doing them wrong if I don't have his card to get his stuff for him. His name is 904-583-1563 I was told to call Better Business Bureau or file a complaint to file a complaint

Lowes manager notified all white customers about the clearance sale and did not notify the public. The day before the sale, the manager let a white customer purchase a $2800 refrigerator for $300. Blytheville store manager is so prejudice and unfair. I visit Lowes often as I am planning a kitchen and bathroom remodel. I will drive to the Jonesboro store or Home Depot from now on where everyone is treated fairly and with respect. I would have liked to have been notified of the clearance sales also. I am human too.

Would you buy for a company that says the following in their website terms and conditions:

Lowe's cannot and does not guarantee the accuracy or completeness of the Materials displayed on the Site, including, without limitation, prices, product images, specifications, dimensions, availability and services.

This sounds like Trump speak----you can not believe what you see.

Lowes home improvement installed a wooden fence and after about two weeks I came home from out of state. The wooden fence had two wooden beams that were curved shaped and pulling the fence off center. They even agreed to remove my old post completely and they didn't. IF YOU HAVE A PROBLEM WERE LOWES DID YOU WRONG MAKE VIDEOS ON YOUTUBE AND FACEBOOK. ALSO PUT A SIGN WARNING OTHERS IN THE OUTSIDE OF YOUR VEHICLE AND DRIVE AROUND THE STORE THAT DID YOU WRONG. The bozos at lowes have given me the run around.