Law Office of Brett M Borland review: Debt collection

I am writing to formally document a complaint regarding my interaction with your office on April 7, 2026, and to revoke authorization for any automatic payments.

On April 7, 2026, I received a call from a representative named Sara regarding an alleged debt connected to Avenues at Holcomb Bridge in the amount of $645. During that call, I made a payment of $113.45 and was provided confirmation code. I also agreed to set up automatic payments of $107.

I requested written confirmation of my payment and arrangement; however, I was told that no confirmation could be provided and that my bank statement would serve as confirmation. This was concerning and unprofessional.

Shortly after, my partner, who is associated with the same account, called your office to obtain confirmation details regarding the payment. He was met with extremely rude and unprofessional behavior, including being hung up on. When he called back, he was again treated disrespectfully by a representative identified as Tania.

Due to this treatment, I called back later the same day to cancel the automatic payment arrangement. During this call, I again spoke with Sara and experienced similarly rude and dismissive behavior.

During this conversation, I explained that my partner had called simply to confirm the payment details and that he intended to resolve the balance. At that point, Sara stated without authorization and in an unprofessional manner that he had “two other accounts that he hasn’t paid off and wasn’t going to pay this one either,” and then disconnected the call.

This is extremely concerning. I am not associated with any other accounts, and disclosing information about other alleged debts belonging to another individual to me is inappropriate and may constitute a violation of the Fair Debt Collection Practices Act.

Additionally, the repeated rude, dismissive, and unprofessional conduct from multiple representatives is unacceptable.

At this time, I am formally requesting the following:

1. Immediate revocation and cancellation of any automatic payment authorization associated with my account
2. Written confirmation that my authorization for automatic payments has been canceled
3. Written validation of the alleged debt
4. That all future communication be conducted in writing only

Please be advised that I am documenting these incidents and am prepared to file formal complaints with the Consumer Financial Protection Bureau and the Federal Trade Commission if this matter is not handled appropriately.

I expect a prompt and professional response.