LaserAway Medical Group review: Laser tattoo removal

I'm writing on behalf of my client, Chelsea Selbert. She was a customer of Laseraway and had a less than acceptable experience with your business. After doing research regarding your business and customers with similar problems, I see that Ms. Selbert is one of many victims of Laseraway . Not only was she manipulated by your employees and their predatory sales tactics but she also saw little to no results from the thousands of dollars in tattoo removal services she purchased and obtained. She was given false promises by your staff and gave the services ample amount of time and sessions to see results only to be let down over and over again. I saw that there have been approximately 330 complaints resolved over the last 12 months so I'm hopeful Ms. Selbert's can be resolved as well. I also see that there is a class action lawsuit being put together due to the amount of innocent consumers having similar issues with Laseraway. My client was told at a recent visit to the business that they should've been using a machine specific for red ink tattoos but they had not been doing that. Come to later find out by a different employee that they actually have no such thing. My client has consulted other professionals for a second opinion on her tattoo removal and they have advised that continuing to work on her back would, at this point, not remove any more ink but instead continue to damage and change the texture of her skin. Laseraway employees had never mentioned this to my client and continued to work on it knowing it would compromise her skin. Lastly, my client was sold an additional service of laser hair removal to her arms. This salesperson knew this was completely deceitful as my client has tattoos on her arms, but this person did not care and just wanted to make a sale. After paying and coming back to get the hair removal service she paid for she was told that she cannot do that because of the tattoos on her arms so now she is stuck with even more credits that will not be used because an employee wanted to lie and manipulate just to make a sale. Ms. Selbert contacted customer service regarding the issue and was told her only options are to use the approximately $5,000 in prepaid credits she has or gift them to friends/family. We find this unfair and unacceptable. She has been so dissatisfied with the product sold and results yielded that she does not want to step foot in your business nor send anyone she cares about there so the options given to her are not suitable. We are asking for the pre-purchased credits to be refunded to her original form of payment and for this dispute to be resolved with no further issue. If we cannot achieve that we have consulted representation from Messing Adam Jasmine & Shore LLP to move forward. We would like to be resolved without having to go to those lengths.