unacceptable condition of this location
After being very dissatisfied on our last visit to this facility, we decided, after 3-4 years to give them another try. Wrong!! We were even more dissatisfied as the accommodations were still terrible. There were crumbs on the floor between the refrigerator and dresser (Photo). The bed was clean so we stayed. However, while looking around the room, we...
getting charges from a noise complaint
We check in to our hotel on Oct 5 2019 about 8pm i have a 3, 4, 6 and 10 year olds and me and my mother who has parkinson's i guess we got several complaints about noise. All i know is of two complaints but the front desk clerk who is a vary rude women told me i was gonna get charged for every noise complaint. I never saw or read a policy on getting charge...
Read full complainthotel - queens new york
Hello, We recently made reservations at the La Quinta Inn in Queens, NY for Thursday, September 26 and Saturday, September 28th. Check in on Thursday was smooth and was content with the hotel and price we paid for (CAA rate at $108 usd). Upon check in we mentioned that we also had a Saturday reservation and that we would be back and hoped to get the same...
Read full complainthotel la quinta inn hayward
Original request to correct the mistake was send to the hotel email address: lq0624gm@laquinta.com No aswer and no corrections either for the mistake as follows: I had a visit in your hotel during 5. - 6. 9. and it was prepaid. The possible damage reservation seems to be maide twice, but based on the VISA credit data the refund is made only once. In a case...
Read full complaintpromised refund has not been issued!!!
My wife and I are stayed in Room 222 of the LaQuinta Inn in Muskogee, Oklahoma. Things were horrid there!!! We stayed here last year and had a pleasant stay. I don't know if they hired some kindof cost-cutting person to nickel-and-dime us customers to death, or merely transferred membership of the Muskogee LaQuinta to a sadist, but we are shocked at the...
Read full complaintUntrained front desk, threats from gm, getting locked out of our room
This is a complaint about the GM named Mike at the La Quinta in Rifle, CO. We stayed at the La Quinta Inn room #343 in Rifle CO on 9/13 and 9/14 for a wedding that was in town. Before arrival, I had booked over the phone and confirmed with the front desk lady that they accept checks as a form of payment. Upon arriving on 9/13, I spoke with the front desk...
Read full complaintroom jumping
To whom it may concern, On April 5& 6 2019 I booked two rooms at the Pharr, Texas La Quinta. We had just driven 15 hours and were in the area for a family reunion. I want to share our experience. The reception was pleasant as was the staff. However, we were moved from room to room at least 3 times because of miscommunication within the cleaning staff. The...
Read full complaintvery poor customer service
Ref Confirmation #89324EC005950 Subject: Poor customer service 8/5 From a General Manager- Megan Sullivan I am writing in regards to the mishap that took place on September 5th with my daughter (Karen Madison) that, was staying with me at the La Quinta in Auburn, WA at 225 6th Street SE, Room 416 for three nights. Your property itself wasn't bad but the...
horrible sleep experience
Hello, I recently stayed there on Sunday 9/1 for my cousins wedding that I was in... I have a 16 month year old that stayed with us. We called earlier and asked for late check out, which was no problem BUT one of your cleaning ladies starts whaling on the door at 8:30/9 in the morning waking up my kid!... she even began to open the door bc I guess we didn't get up fast enough...what is the point of late check out if your going to be woken up? Especially after a wedding. Also, I think it's awesome you allow dogs there, I have two of my own... but you need to designate one section of the hotel to them. We had to listen to a dog bark all night, which thankfully didnt wake up my son, but I slept like absolute [censored].
poor service, unclean rooms, rooms not ready for check in, rude and unprofessional staff and manager, belongings removed from guest room etc.
On August 30, 2019 at 12:30 p m my husband and I checked into the LaQuinta Hotel on Pratt Rd.in Plainfield Ct. to prepare for our daughters wedding on the 31st. We had lots of boxes and items needed for the wedding including guest welcome bags to be handed out by front desk staff which included the itinerary for the stay at the hotel for the celebration...
Read full complainthotel
Ive never experienced anything like this. Ive had people trying to look in my room non stop since I booked here. They have tried looking through my window even though I have the curtain closed. They have been looking in through the peephole so I had to block it. Then I noticed them trying to look through the crack of the door. Its insane.
If anyone expects any type of privacy at all then they should run from this place.
credit card billing
You have not released the pending charges on my credit card.
We reserved a room for six nights but decided to move to a larger room in a different hotel as we knew we were not able to return to our home right away and needed more space. (There was a fire in our apartment building and we have been temporarily displaced.) We paid for the one night we stayed when we checked out. That was Friday, 9/30/19. Today, 5 days later, the charges for all five nights are still pending. You overdrew our checking account by not releasing our money when we left. I realize it has only been 48 business hours - Friday and today, but there is no excuse for holding onto our money this long.
Please release it.
hotel service
I've spent over 2000.00 at LaQuinta inn east on Broadway in Tucson Arizona in the past few weeks. This visit I had to unclog my toilet in the room twice. Then I find my door to the room did not lock and for all I know it was this way the whole time I was here. With my two children also!!! The employee said he had to have me change rooms and he put us by a...
Read full complaintcomplaint about overcharged and misbehavior of staff.
I reserved a room after checking price of one queen bed with refrigrator, oven all the feautures and next day when we go they said they dont have that type of room available and gave us a room that has no fridge, own and seprate small beds. the girl on reception was so rude and forcing us to pay more if we need a room with Oven and refrrigrator. so why we...
Read full complaintfailure to provide promised services, theft by staff
Worst La Quinta we've ever stayed at. Empty breakfast food pans at an uncrowded time in the middle of service. Room: no internet service as promised, black mold on bathtub, failure to resupply shampoo and conditioner. Entrie hotel generally dirty. In addition, while we were out of the romm and the romm was serviced by housekeeping, our iphone charger wa...
Read full complaintmanagement
Ruby courtright/ ganger is the general manager at this location!
It has been brought to our attention that she is a convicted felon who served time at marysville prison for trafficing drugs
We are appalled by the fact that not only do you employee felons you allow the to run the hotel financial and guests. Absolutely appalled this is public record so for us to no this and you not is poorly on you're part
Trafficking drugs how do you or us as guests not know she isn't trafficing drugs out the hotel as we speak!
I will never stay at a laquinta again with my kids and make damn sure I tell people this is they type of people you employee and allow to be in charge! You may as well as employee perverts and murders bc honestly I don't feel any safer!
I have shared this on many other sites
Laquinta you should be ashammed
Front desk employees and refusal to let me in my room
I need to make a claim. I stayed at the travel lodge owned by wyndham on august 14, 2019 in anaheim On ball rd. California usa. Please transfer my points my true member id is 530555637can u please update this account. But letter is to inform you of ny absolutely disastrous customer service I encounter on august 14 2019 I had a paid vacation at the la...
Read full complainttheft
On the night of the 25th and 26th of July we stayed at the La Quinta Inn in Corpus Christi. When we checked out on the 27 we noticed a pillow that we left in the room. We quickly called the desk clerk and she said that the housekeeper had in fact been on the pillow and put it in housekeeping. When we went back the next day to get the pillow however it wa...
Read full complaintbehavior from asst manager and condition of room on second visit 8/4
we checked into room 156 on wed 7/31... price was $112. room had a refrig and microwave... front desk people were very nice and accommodating. room left a bit to be desired as tub and sink didn't drain at all... I ended up with a bath instead of a shower because water didn't drain. My husband and I are both Wyndham reward members with him traveling 200 day...
credit card
I have never stayed at your hotel but in the 822019 my credit card was used twice at 3800 w fort Lauderdale commercial Blvd once at 1:56 am for $77'97 and at 1.58 for 270.07 at your front desk I have contacted the broward sheriff department this was a purchase made at your front desk with my credit card with out any identification I Wil be in contact with...
Read full complaint
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