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KIA Motors review: Warranty/goodwill assistance department

T
Author of the review
12:29 am UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My initial call to Kia Canada on April 21, 2026, at approximately 11:19 a.m., was to inquire about goodwill assistance, as recommended by a licensed mechanic following a catastrophic engine failure. The failure was attributed to a connecting rod bearing issue, which is a well-documented concern in vehicles equipped with the 2.4L Theta II engine. During this call, I spoke with David in Newfoundland, who was professional, helpful, and understanding.

However, after being transferred to the Warranty/Goodwill Assistance department, my experience changed significantly. The representative I spoke with, Malia, was dismissive and unprofessional. She repeatedly interrupted me and did not allow me to fully explain my situation. She stated that she had reviewed the notes and that my request was denied, without allowing any meaningful discussion.

I also requested to speak with a supervisor, but she refused to escalate the call, stating that the decision had already been made. When I clarified that my concern was also about her conduct, she again declined escalation. After insisting, I was only able to obtain a supervisor’s first name, Tonu.

During the call, I was informed that it is the customer’s responsibility to check the Kia website for any required software updates. When I asked for clarification, my question was not answered. Instead, I was asked if there was anything else I needed, and when I requested a simple yes or no response, the call was disconnected.

Following the call, I received an email explanation, which I have attached. The email was not helpful and indicated that while inquiries could be submitted, no response would be provided.

I am seeking goodwill assistance to help cover the cost of engine repair or replacement, as well as a proper review of how my case and call were handled.

Claimed loss: My vehicle suffered a catastrophic engine failure due to defective machining of bearing rods, leaving it unusable. As a single parent, this has caused significant hardship and made daily responsibilities and transportation difficult.

Desired outcome: I would like to speak with a supervisor or manager to discuss how my call was handled and my goodwill assistance request. I am seeking a fair, respectful review and a genuine opportunity to have my concerns properly heard and addressed.

Confidential Information Hidden: This section contains confidential information visible to verified KIA Motors representatives only. If you are affiliated with KIA Motors, please claim your business to access these details.

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  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
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    Apr 23, 2026
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KIA Motors Category
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