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JetBlue Airways

JetBlue Airways review: misled by agent into cancelling both flights

S
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11:23 am UTC
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Customer service - I had a booked a flight for 3 family members.  I have a sick family member, and we are trying to go on Sunday, 5/18/25. Due to a real ID issue with my brother's ID, could not travel.  I reached out for help.    In addition to the $100 cancellation fee, customer service told me to avoid the $25.00 service fee I could cancel my brother's reservation on-line.  It was noted that the Employee #87471 told me about splitting the reservation to only cancel 1 of 2 people on the reservation, but this was not the case.  I cancelled both reservations.  I just want to note that this was very poor customer service.  I understand that Delta is helping their customers with this difficult time.  Not only did they not help, but I have incurred a great deal of expense.  Please consider reviewing my complaint.  In addition to the $42.00 charge that I paid for insurance (which will also not help).  I am in need to rebook a flight at 4 times the cost.  My sister is a Mosaic member and will also not be traveling or renewing with Jet Blue.

Desired outcome: Rebook flight at 4 times the original cost and would like assistance to waive the cancellation fees.

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