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Regus review: Fraud, employee theft of identity ( 41 comments)

K
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8:11 am UTC
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I recently returned from Iraq thankful to be joined again with my family, but worried about how I would support them. I borrowed $1350 from a loved one and then went to add the funds to my bank account. Within minutes, I discovered that a company named HQ Global Workplaces had charged my account $326.00. When I called my card company to inquire and dispute the charges, they suggested I first call the merchant. When I called the merhcant (HQ Global Workplaces) they informed me that they had charged my card because someone using a different name other than mine, had ordered some type of virtual office service. They refused to refund the money to my card even though I told them that I was not the one who made the transactions. I offered them proof of my identitiy and even offered to send them a photocopy of my id and my credit card to show that the name on my card is not the name that was used to make the transaction. I also offered to provide them with I had just returned from the military and could not have possibly made the transaction. I will unfortunately have to spend more time and money in taking them to court 'but in the meantime, I still am out of $1350 and my rent is due.

Regus response
Oct 17, 2018 8:37 am UTC
Regus customer support contacts
Address

26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

Website

www.regus.com

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Dear Family do it tutti h,
We are sorry to hear of your dissatisfaction, and do not want any customers to work in any hostile environment. We take this matter very seriously and are committed to the highest standards of integrity, honesty, openness and professionalism in all our activities.
We would absolutely want to assist you but haven’t been able to identify your account. Please can you email us at account.helpdesk@regus.com? We will then contact you to discuss and resolve any concerns. Thank you
Regus response
Jul 02, 2019 10:17 am UTC
Regus customer support contacts
Address

26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

Website

www.regus.com

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Dear Rakan,
We are sorry to hear of your dissatisfaction and that you felt the need to escalate your concern.
We understand there are still some issues with your workspace access due to the recent suspension of your account for lack of payment.
Checking your invoices and paying online is a very quick and safe way to get your account reinstated. Please can you log to your myregus.com account and follow the instructions from the Account/Invoices section?
Still, we have asked a member of our Account Helpdesk team to contact you. Their details are on your invoices; they’re available to help you for any account, billing and payment concern.
Best regards.
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41 comments
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Youssef Shouman
US
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Apr 22, 2026 3:12 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Hello

I have a coworking subscription with is 120 USD . Today I received a weird statement with number I do t know

Alhough I had credit to use , I was asked for numbers that has nothing to do with me and ignoring the credit I had

I request to cancel my account immediately till they fix this

Please help

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