Home Depot review: LG Dryer Vent Installation Issue

We ordered an LG Tower unit from our local appliance store, but none were in stock. After waiting 2 weeks, the appliance manager said it could be a month or more before any arrived. Having previously asked Lowes for an estimate, we called to place the order. Getting through their AI phone answering system was a challenge but we finally got a live person. She put us on hold but after 25 minutes waiting for a sales associate, we hung up in disgust.
We then called Home Depot in Salisbury, MD and got through to a kitchen design person almost immediately. They had the unit in stock, so she took our order and scheduled delivery for the end of that same week. Delivery took place as anticipated, but the installation was not complete due to needing a side vent kit. We learned later that rear ducting is standard and side venting needs modification not provided by the installer. We were not happy or satisfied since the sales associate did not discuss venting when we placed the order.
The next day, we called the Salisbury Home Depot store and spoke with Ricky Thomas, one of the store managers. He understood our dissatisfaction and explained the installation issue with side venting. To compensate for any misunderstanding, and the inconvenience caused, he refunded the cost of the duct work and installation. In addition, he included the cost of the left vent kit and an addition store appreciation amount. We felt this was more than fair and we commend Ricky Thomas for the professional way he managed our complaint.