Hillarys Blinds review: Nearly a year later and still not resolved – shocking mismanagement

A Year of Delays, Errors, and Complete Mismanagement

This has been one of the worst customer service experiences I have ever dealt with.

I paid £90 in full on 22 July 2025 (£15 call-out fee + £75 for the part) and was told the job would take around 3 months once ordered. Nearly a year later, the issue is still not resolved.

From the very beginning, it has been nothing but confusion, poor communication, and repeated mistakes:

September 2025 – I was told there was no order showing on the system.
October 2025 – Promised callbacks from managers within 48 hours that never happened.
December 2025 – Advised the engineer had submitted the wrong paperwork, causing further delays.
January 2026 – Still no ETA, despite paperwork supposedly being submitted.
21/01/2026 – Finally given a fitting date for May 2026.
05/03/2026 – Fitter confirmed and chasing parts.
07/04/2026 – Told there is yet another error and the entire process needs to start again with a new survey.

After all this time, I am now back to square one.

This is not just poor service—this is a complete failure in basic organisation and management. At every stage, I’ve been given incorrect information, empty promises, and zero accountability. Different staff members say different things, no one follows up, and nothing gets resolved.

The fact that a company can take full payment upfront and still fail to complete such a simple job after nearly a year is unacceptable. It shows a serious lack of internal control and professionalism.

I have wasted an unbelievable amount of time chasing this, and the stress and frustration caused has been completely unnecessary.

Avoid this company at all costs. If this is how they handle a simple order, I would not trust them with anything more complex.

I will be taking this further and making sure others are aware of how badly this has been handled.