Gurufi review: Gurufi / Brian — violation of revision policy and unjust platform ban right before application deadline ( 1 comment)

I am posting this complaint to expose the unfair business practices and breach of policy by Gurufi and its administrator/editor, Brian.
I hired Gurufi to edit my graduate school admission essay for Ivy League universities. Gurufi’s official policy explicitly guaranteed that they would provide rewrites/revisions if the customer was unsatisfactory with the draft.
However, when I requested a rewrite—acting strictly within their advertised policy—Brian refused to honor the guarantee. Instead, he expressed shock ("I am so surprised"), falsely claimed I violated an unnamed rule, and abruptly banned me from using any writer on the website forever. He cut off all communication with a single word: "Cease."
This unexpected platform ban occurred less than a week before my Ivy League deadline. Admission essays affect a person's life, and this company completely abandoned their contractual obligations at the worst possible moment.
Fortunately, I finished the essay on my own, was accepted into the Ivy League grad school, and successfully graduated. I proved that I did not need their unprofessional service. However, their deceptive business practice of abandoning paying customers before critical deadlines must be documented to warn others.