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Globe Telecom review: Globe prepaid installation

China Mae Marata Magog of US

May 23, 2026 2:43 am UTC

Verified customer

Featured review

Subject: Formal Complaint Regarding Delayed Installation and Non-Refund of Globe Prepaid Service

Dear Sir/Madam,

I am writing to formally raise a complaint regarding the installation service for my Globe Prepaid connection and the failure to process my refund despite repeated follow-ups.

I subscribed to a Globe Prepaid service expecting timely installation as promised. However, the installation was either significantly delayed or not completed at all, causing inconvenience and disruption on my end. Because of this issue, I requested a refund for the amount I had already paid.

Unfortunately, until now, the refund has not been returned to me, despite multiple attempts to follow up through your customer service channels. This delay has caused unnecessary frustration and financial inconvenience.

I hope this concern will be addressed urgently and resolved without further delay. Please treat this as a formal complaint requiring immediate attention.

Thank you.
Sincerely,
China Mae M. Magog
[protected]

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Globe Telecom phone numbers

+63 277 301 000

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Customer Care

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Stock Transfer Service, Inc. (STSI)

+63 2 5307 5037

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Stock Transfer Service, Inc. (STSI)

+63 2 7797 4307

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Investor Relations

+63 910 289 6581

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ir@globe.com.ph

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The Globe Tower, 32nd Street Corner 7th Avenue, Bonifacio Global City, Taguig, 1634, Philippines

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